Hospitality Systems Consultant

6 days ago

Durban, South Africa AdaptIT Full time

HOSPITALITY SYSTEMS CONSULTANT: MICROS DIVISION

Position Reports to: Micros Installations Manager

Direct Reports: None

Office Location:
PURPOSE OF THE POSITION

The hospitality systems consultant is responsible for micros products installation, maintenance, and
support for all projects assigned to them.

Responsible for documenting internal installation SOP’s and all project related documents

To ensure high quality customer service

To uphold adapt it micros values and procedures

To maintain customer success in all project implementations

PRIMARY RESPONSIBILITIES FOR THE ROLE

Project Implementation
- Meet with the Project Manager before commencement of an installation to be briefed on any

special requirements and to collect all required documentation (airline tickets, visas, pre
- installation packs, sign-off documents, licensing & support agreements, etc ).
- Hold telephonic meetings with Project Managers outside Johannesburg or communicate via

electronic mail or MS Teams.
- Travel to clients’ sites.
- Install the assigned products to the requirements and satisfaction of the client and Management.
- If assigned to be Project Leader, the HSC will co-ordinate all aspects of the installation as

required.
- The HSC will ensure to the best of his/her ability that each project will be completed within

schedule.
- Conduct project sign-off meetings with the clients, during which the sign-off documentation is

completed.
- Liaise with clients and manage each installation, training, refresher training, site visit or any other

dealings that the company deems fit.
- Complete all sign off documentation and time sheets before leaving site after project completion.
- The HSC will not leave site if any outstanding issues are not resolved without explicit permission

from Management.
- The HSC will arrange a handover meeting with the project manager upon returning from a client’s

site, during which the project manager will be briefed on all aspects of the installation.
- Create a copy of each clients’ latest database and store it at the
- Hand in all dockets with payment the next day to the administration department.
- Any major changes onsite to be communicated to the client in writing.
- Ensure a signed delivery note is completed on delivery of any system component.
- Train client, management & staff in accordance with published training standards.
- Produce training materials as required from time to time.
- To ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are

remitted to Micros SA.
- To replace/repair/do changes to the best interest of the client and Micros SA.
- Present training courses to other Micros Consultants as required.
- Each HSC is required to support the products assigned to him/her.
- Each HSC may be required to work the 24hr help desk from time to time.
- All support calls are to be logged on the in-house call logging system when assigned to support

duty.
- HSCs to maintain a test environment on their company assigned laptop/computer.
- Test and troubleshoot new versions prior to release.

MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS
- Matric / Grade 12 / Equivalent
- Micros Product knowledge - Simphony, Res and E7
- Minimum 5 - 7 years management experience within Restaurant industry
- IT qualification i.e. A+/N+, CCNA or IT Diploma (will be an advantage)
- Micros System knowledge essential
- Must be available on 24 Hour standby from time to time
- Must be available for duty on the help desk from time to time
- Able to travel
- Valid driver’s license
- Reliable vehicle

DESIRED SKILLS AND QUALITIES

Personal Attributes and Qualities
- Excellent communication skills, both oral and written
- Meticulous, with high attention to detail
- Great inter-personal skills
- Excellent problem-solving and Troubleshooting skills
- Excellent technical aptitude
- Team player
- Demonstrate ability to take initiative and carry our assigned tasks to completion
- Manage time, resources well and demonstrate good organisational skills
- Committed, motivated and able to achieve tasks in line with deadlines
- Able to prioritise importance tasks and adhere to deadlines
- Be proactive and customer focus

In accordance with
subsequent amendments thereto.

Contact Person: Nthabi Peloeahae

Vacancy Status: Open

  • Group Hospitality Trainer

    6 months ago

    Durban, South Africa Hospitality Jobs Africa Full time

    As the Group Hospitality Trainer, you will be responsible for designing, developing, and delivering training programs to enhance the skills and knowledge of our staff members across all hotel properties. Your key responsibilities will include: Assessing training needs and developing training materials and curriculum tailored to the needs of various...

  • Hospital Manager

    7 months ago

    Durban, South Africa Careforce Recruitment Full time

    Our client, one of the largest Private Healthcare Group in South Africa are recruiting for a Hospital Manager to oversee the City Hospital in Durban CBD Purpose of the position: To provide strong strategic, professional, and managerial leadership for all aspects of health service operations at the relevant Hospital. Implementing the operations strategy,...

  • Hospital Manager

    7 months ago

    Durban, South Africa care force Full time

    Our client, one of the largest Private Healthcare Group in South Africa are recruiting for a Hospital Manager to oversee the City Hospital in Durban CBD Purpose of the position: To provide strong strategic, professional, and managerial leadership for all aspects of health service operations at the relevant Hospital. Implementing the operations strategy,...

  • Hospital Manager

    7 months ago

    Durban, South Africa Careforce Recruitment Full time

    Our client, one of the largest Private Healthcare Group in South Africa are recruiting for a Hospital Manager to oversee the City Hospital in Durban CBD **Purpose of the position**: To provide strong strategic, professional, and managerial leadership for all aspects of health service operations at the relevant Hospital. Implementing the operations strategy,...

  • Hospital Manager

    3 days ago

    Durban, South Africa Sakhona HR Full time

    **PURPOSE OF THE POSITION** - To provide strong strategic, professional and managerial leadership for all aspects of health service operations at the relevant Hospital. - Implementing the operations strategy, monitoring and managing operational performance, and overseeing the delivery of effective facilities management at the Hospital. - Authority and...

  • Hospital Manager

    4 days ago

    Durban, South Africa JOINT MEDICAL HOLDINGS - CITY HOSPITAL Full time

    KPA - Assist with the development and implementation of the strategic operational plan of the Hospital, in line with the overarching JMH Group strategy. - Support the Hospital in all its objectives and fully participate as a member of the management team, taking collective responsibility for the corporate governance of the Hospital. - Develop and maintain...

  • Onboarding Consultant

    5 days ago

    Durban, South Africa Job Crystal Full time

    Job Title: Onboarding consultant Salary: Market Related Area: Durban, KZN SPECIFICATION A business providing SAAS to the Hospitality sector is looking for an Onboarding Consultant to be responsible for managing the onboarding process for new clients and an affiliate POS system. It will be an operational requirement for this person to know both the POS and...

  • Payroll Administrator

    4 months ago

    Durban, South Africa Hospitality Jobs Africa Full time

    As a Payroll Administrator, you will be responsible for managing the entire payroll process for the company's various properties and employees. This includes ensuring accurate data entry, processing payroll on Sage and Pastel, handling employee inquiries, and maintaining compliance with relevant legislation. You will also be responsible for managing...

  • Hospital Managers X2

    2 weeks ago

    Durban, South Africa JOINT MEDICAL HOLDINGS Full time

    KEY PERFORMANCE AREAS - Assist with the development and implementation of the strategic operational plan of the Hospital, in line with the overarching JMH Group strategy. - Support the Hospital in all its objectives and fully participate as a member of the management team, taking collective responsibility for the corporate governance of the Hospital. -...

  • Receptionist

    7 months ago

    Durban, South Africa Zest Hospitality Full time

    **Role Profile: Receptionist** **Job Purpose**: To welcome all visitors, employees, and partners in line with Zest’s exceptional and memorable customer experience philosophy and values. Must also align to client values and service expectations **Sites**: **2. Kingsmead, Durban** **Salary: R45p.h - Part-time or R8500 p.m. - Fixed Term Contract...

  • Receptionist

    7 months ago

    Durban, South Africa Zest Hospitality Full time

    **Role Profile: Receptionist** **Job Purpose**: To welcome all visitors, employees, and partners in line with Zest’s exceptional and memorable customer experience philosophy and values. Must also align to client values and service expectations **Sites**: **2. Kingsmead, Durban** **Salary: R45p.h - Part-time or R8500 p.m. - Fixed Term Contract...

  • Fire System Sales Consultants

    7 months ago

    Durban, South Africa Recruitment Legends Full time

    Fire System Sales Consultants Durban R24 000 to R34 000 pm + commission + Travel Allowance + Cell Fire Prevention and HVAC Company seeks a Fire System Sales Consultants to secure sales through implementing sales initiatives, building networks and channels, responding to leads, managing customers, and achieving sales targets Nationally. Min Grade 12, own...

  • Nursing Services Manager

    5 days ago

    Durban, South Africa Glasshouse Recruiting Full time

    **Requirements**: - Diploma in General Nursing / BCur Degree - Current registration with the South African Nursing Council as a Registered Nurse. Midwife, Psychiatry or Community Health - Post basic qualification in Nursing Administration / Management - Post basic qualification in Nursing education will be advantageous - Minimum 5 years’ experience in a...

  • Hospitality Data Administrator

    1 month ago

    Durban, South Africa Job Crystal Full time

    **DUTIES & RESPONSIBILITIES, NOT LIMITED TO**:Â Admin - Ensure Data Team inbox is up to date - Ensure Data Projects Schedule is up to date and being followed (Team workflow SOP) - Closure of completed tickets with sufficient closure summaries - Correct and accurate time logging for billable and non-billable time - Preparation of quotes to customers for...

  • Customer Care Consultant

    9 months ago

    Durban, South Africa HotelJobs.co.za Full time

    **About Us**: First Group SA is a leading hospitality and leisure company dedicated to providing exceptional experiences and unforgettable memories for our guests. With a portfolio of premium resorts and hotels across South Africa, we pride ourselves on delivering world-class service and hospitality. **Position Overview**: We are looking for a dedicated and...

  • Intermediate Hospital Clinical Coder

    7 months ago

    Durban, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Durban- Salary- R350K - R250k- Job Type- Permanent- Education- Nursing Qualification- Experience- At least 3 years in a hospital environment in Case Management or Clinical Coding- - pharmacy.jobs(at)staffingprojects.co.za- Fax- 0866023398Are you ready to join a prestigious hospital in Durban and make sure that their whole...

  • Payroll Manager

    19 hours ago

    Durban, South Africa SRG Recruitment Full time

    Overview (Area): Durban (Salary): Market Related (Ref: MP) Our client in the hospitality industry requires a suitably qualified and experienced Payroll Manager. The individual will be in a Regional position and be responsible for 3 units. Must be deadline driven and able to work under pressure with knowledge of Sage and PRP systems.

  • PV Systems Consultant

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa West Coast Personnel Full time

    Job DescriptionWe are seeking a skilled PV Systems Consultant to join our team at West Coast Personnel. As a key member of our sales team, you will be responsible for providing expert advice and guidance to customers on the benefits of solar energy and how it can be integrated into their homes and businesses.Key Responsibilities:Provide expert advice and...

  • Holiday Planner Customer Care Consultant

    9 months ago

    Durban, South Africa HotelJobs.co.za Full time

    First Group SA is a leading hospitality and leisure company dedicated to providing exceptional experiences and unforgettable memories for our guests. With a portfolio of premium resorts and hotels across South Africa, we pride ourselves on delivering world-class service and hospitality. **Position Overview**: We are looking for a dedicated and...

  • Recruitment Consultant/ambassador

    7 months ago

    Durban, South Africa Manhattan Group Full time

    This opportunity seems to be aimed at experienced professionals in the hospitality industry who are seeking a part-time role or a secondary income. Here's a breakdown of the expectations and offerings: **Role Expectations**: **Senior-Level Experience**:Targeting individuals with senior-level experience in the hospitality industry. **Time Availability**:...