Contact Centre Manager

Job Title: Contact Centre ProfessionalAt iSON Xperiences, we are seeking a highly skilled Contact Centre Professional to join our team. As a Contact Centre Professional, you will be responsible for providing exceptional customer service and technical support to our clients.Main Responsibilities:Communicate with customers professionally and...

Job Description:The role of the Contact Centre Team Leader at iSON Xperiences is to oversee an inbound voice customer service team, ensuring quality service delivery aligned with Altron People Solutions' objectives. This position involves managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.Main...

Job DescriptionThe Contact Centre Team Lead role at iSON Xperiences is a challenging and rewarding opportunity for an experienced professional to lead a team of customer service representatives. The successful candidate will have a proven track record in managing high-performing teams, driving quality improvements, and achieving exceptional customer...

About the RoleThis is an exciting opportunity to join iSON Xperiences as a Senior Contact Centre Leader. The successful candidate will be responsible for leading a team of customer service agents, ensuring high-quality service delivery, and achieving business objectives.Job DescriptionThe Team Coach will lead an inbound voice/messaging customer services...

We are seeking a talented Sales Director to lead our Contact Centre sales team at iSON Xperiences. As a director, you will be responsible for driving sales revenue, managing a team of 15 agents, and developing strategic plans to achieve business growth.Main Responsibilities:Develop and execute sales strategies to drive revenue growthLead and manage a team of...

About the RoleThe ideal candidate will lead an inbound voice/messaging customer services team, ensuring quality of service delivery in conjunction with Altron People Solutions' customer goals and objectives.Main ResponsibilitiesLead a team of 20+ agents and manage their performance through daily, weekly, and monthly coaching sessions.Maintain attendance and...

iSON Xperiences is seeking a highly skilled and results-driven Contact Centre Agent - Upsell and Cross-Sell to join our team. The successful candidate will be responsible for effectively converting data leads into successful sales, focusing on upselling and cross-selling of relevant products.About the Role:The Contact Centre Agent - Upsell and Cross-Sell...

We are seeking a seasoned Contact Center Manager with a strong track record of success to lead our team. Key responsibilities include managing a team of 8+ Team Leaders or 150+ seats, ensuring excellent communication and interpersonal skills, and strong problem-solving abilities.Requirements:Minimum of 3 years experience as a Contact Center ManagerProven...

Job Title: Team LeaderWe are seeking a highly motivated Team Leader to join our dynamic team at Dante Personnel in Midrand. The ideal candidate will have a strong background in a call centre environment, with a focus on customer service and financial wellness.Key Responsibilities:Lead a team of customer service representatives in a call centre...

Data Centre Technician RoleWe are seeking a skilled Data Centre Technician to join our team at Telebest. As a Data Centre Technician, you will be responsible for ensuring the smooth operation of our data centre facilities.Key Responsibilities:Prepare meeting rooms according to client requirements.Monitor and report on space usage in the data centre.Conduct...

iSON Xperiences is seeking an exceptional Customer Contact Professional to join our team. As a key member of our team, you will play a critical role in driving business success through efficient and effective customer contact.About the Job:Manage and maintain outbound dialing system.Monitor and analyze dialer performance.Collaborate with sales and customer...

Job DescriptionWe are seeking a highly skilled and experienced Data Centre Infrastructure Specialist to join our team at Cre8work. In this role, you will be responsible for ensuring the smooth operation of our data centres, communications rooms, and underlying digital infrastructure.About the RoleThe successful candidate will have proven experience within...

Job SummaryWe are seeking a highly skilled Senior Outbound Contact Specialist to join our team at iSON Xperiences. The successful candidate will be responsible for overseeing and optimizing our outbound dialing system, ensuring efficient customer contact and exceptional results.Key Responsibilities:System Management: Manage and maintain the outbound dialer...

About the JobWe are seeking an experienced Team Coach to join our SASSA team in Randburg. The successful candidate will be responsible for leading a team of contact centre agents and ensuring they meet key performance indicators.Key ResponsibilitiesCoaching and developing agents through continuous one-on-one sessions.Managing attendance and leave...

Job DescriptionThis is a challenging role that requires strong leadership and communication skills. As a Team Coach, you will be responsible for leading a team of agents and ensuring they deliver high-quality customer service.ResponsibilitiesLeading and managing a team of 20+ agents.Developing agents through coaching and mentoring.Managing attendance and...

Job DescriptionBased in Randburg, this role offers a unique opportunity to work in a fast-paced contact centre environment.Key ResponsibilitiesProcess customer service and technical service enquiries through inbound calls and provide end-to-end service.Communicate with customers professionally and articulately, presenting benefits and opportunities in an...

iSON Xperiences is seeking a skilled Operations Manager to lead our inbound voice/messaging/email customer services team. This role is ideal for individuals with experience in contact center management and a passion for delivering exceptional customer experiences.Main Responsibilities:Lead and manage a team of up to 18 agents, providing coaching and...

About UsiSON Xperiences is a leading organization in the field of digital transformation and experience management.Job Title: M-KOPA Contact Centre AgentWe are seeking a highly skilled and experienced individual to join our team as a M-KOPA Contact Centre Agent. As a key member of our customer service team, you will be responsible for providing exceptional...

Vodacom Add-On Lines Conversion Expert Job Summary:We are seeking an experienced and skilled Vodacom Add-On Lines Conversion Expert to join our Contact Centre team. The successful candidate will be responsible for converting data leads into successful sales, focusing on upselling and cross-selling of relevant products.About the Role:The Vodacom Add-On Lines...

Contact Centre Team Coach Role. This leadership position is part of iSON Xperiences' customer service team, responsible for guiding and developing a team of customer service representatives. The ideal candidate will be a seasoned leader with a strong background in customer service and team management. Main Responsibilities include: Leading a team of...