Hospitality Operations Manager

4 months ago

Cape Town, South Africa Kumi Collection Full time

**Are you a visionary leader with an outstanding talent for strategic planning, operational excellence and impeccable attention to detail? Do you thrive on transforming challenges into opportunities and have a passion for delivering exceptional guest experiences? If so, this Head of Operations position might be the perfect opportunity for you**

**What We Do at Kumi and Why**

Specialising in the vacation rental business, our purpose goes way beyond successfully managing rental properties and beautiful holiday homes along the Atlantic Seaboard. At Kumi, with a team of highly motivated and passionate people, we turn houses into homes and vacations into unforgettable memories, enriching the lives of our guests, homeowners and ourselves.

Our space at Kumi is inclusive, where everyone feels valued and safe to be themselves. We support each other to grow and learn every day, ensuring that work brings purpose and fulfilment to our lives. By joining Kumi, you will be part of a journey that goes beyond professional success, contributing to a legacy of mindful luxury and sustainable excellence.

**Your Role & Impact**

As the Head of Operations, you will be the driving force behind our operational success, ensuring that our guesthouses and managed properties are run efficiently and not just meet but exceed guest and owners expectations. You will lead a dynamic team, drive strategic initiatives, and embed a culture of continuous improvement.

**Note: This full-time, permanent position provides flexible hours but requires being on call 24/7 at times. It is based in Camps Bay, Cape Town, and requires your own reliable transportation and valid driver’s license.**

**Your Unique Profile**
- Minimum of 3 years of proven leadership experience in hospitality management, with a track record of driving operational success.
- Strong strategic planning abilities, coupled with exceptional organisational skills.
- Excellent interpersonal and communication skills, with the ability to engage and motivate a diverse team.
- Collaborative spirit and committed to nurturing an inclusive environment where every team member feels valued, safe and empowered.
- Tech-savvy with a deep understanding of OTA marketing and PMS.
- Adept at problem-solving and thinking creatively to deal with any challenges.
- Flexible, energetic, and ready to handle the demands of a fast-paced environment while not losing sight of priorities.
- Highly conscientious and responsible with great capacity for critical thinking.
- Strong dedication to continuously look for improvement opportunities.
- High integrity, unwavering honesty, reliability and a dynamic can-do attitude.
- Hands on approach and willingness to serve in multiple capacities with entrepreneurial spirit.

**Rather than just fitting into our vibrant culture, you want to contribute and help us build upon it. While technical skills matter, we hire individuals who unify the qualities and attributes to thrive in a care-for-and-help-each-other environment where personal growth and the wellbeing of everyone involved is paramount.**

**Your Key Responsibilities**
- **Operational Oversight**:Manage and actively participate in all operational aspects of our guesthouse and property portfolio, ensuring seamless and efficient processes, demonstrating a hands on approach.
- **Strategic Planning**: Develop and implement strategic plans to continuously enhance guest experience, operational efficiency, and business growth, while being directly involved in execution and working closely with the team.
- **Team Leadership**:Lead, mentor, and inspire a team to achieve operational excellence and uphold high-quality standards.
- **Compliance Management**: Ensure compliance with all reservation systems, policies, and procedures, maintaining an impeccable standard across the portfolio.
- **Project Management**: Strategically manage property maintenance, refurbishing, and repair projects, ensuring quality and timeliness.
- **Partnerships**: Collaborate with external partners such as suppliers, travel agencies, and vendors to optimise service delivery, enhance cost efficiency, and ensure long-lasting, valuable relationships.
- **Customer Experience**: Analyse customer feedback and online reviews, implementing improvement strategies to drive guest satisfaction.
- **Revenue Optimisation**: Work closely with our Revenue Manager to enhance performance on booking and advertising platforms, maximising occupancy and revenue targets.
- **Digital Marketing**:Oversee social media and digital promotion strategies to enhance brand presence and engagement, collaborating with the marketing team.
- **System Improvement**: Innovate and improve internal systems and procedures, empowering a culture of excellence and productivity.
- **Financial Management**: collaborate closely with our Business Support section to develop and manage budgets, forecasts, and financial reports to ensure financial health and sustainability.
- **Risk Management*

  • Executive Hospitality Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full time

    We are seeking a seasoned Executive Hospitality Manager to lead our team at Wild Dreams Hospitality. This is an exciting opportunity for an experienced professional with a passion for delivering exceptional guest experiences.About the Role:This is a live-out position requiring a candidate who can manage their time effectively and work independently.The...

  • Hospitality Growth Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Valor Hospitality Full time

    About the RoleWe are seeking an experienced Hospitality Growth Manager to join our team at Valor Hospitality Partners. As a key member of our business development team, you will play a crucial role in expanding our presence across the Africa region.Key Responsibilities:Identify New Business Opportunities: Conduct market research to identify lucrative markets...

  • Hospitality Assessor

    19 hours ago

    Cape Town, South Africa Complete Hospitality Training Full time

    **THE ROLE** Hospitality Assessor We are looking for experienced hospitality assessors to mark our learner assessments for our hospitality courses: - Certificate III in Hospitality - Certificate IV in Hospitality - Certificate IV in Leadership and Management This is an exciting opportunity for Hospitality professionals, to advance their career working...

  • Hospitality Operations Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa The Royal Portfolio Full time

    Job Title: Hospitality Operations ManagerWe are seeking a highly skilled and experienced Hospitality Operations Manager to join our team at The Royal Portfolio.About UsThe Royal Portfolio is a luxury hospitality company that offers exceptional experiences to our guests. We take pride in providing world-class service and amenities, and we are committed to...

  • Hospitality Growth Strategist

    3 weeks ago

    Cape Town, Western Cape, South Africa Valor Hospitality Full time

    **About Valor Hospitality:We are a leading hospitality management and advisory services company looking for a talented individual to drive our expansion across the Africa region as a **Hospitality Growth Strategist**.Key Responsibilities:Market Research and Strategy Development: Conduct in-depth market analysis to identify lucrative markets and untapped...

  • Hospital Operations Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Jordan HR Full time

    Job Title: Hospital Operations ManagerCompany Overview: We are a dynamic and innovative healthcare organisation seeking a talented Hospital Operations Manager to lead our nursing services team.Salary: The estimated salary for this role is R1 200 000 - R1 800 000 per annum, depending on experience.Job Description:This challenging role involves overseeing the...

  • Hospitality Operations Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    About the RoleWe are seeking a seasoned Hospitality Operations Manager to join our team at The Legends Agency in Camps Bay. This is an exciting opportunity for a dynamic individual to lead and inspire our staff in delivering exceptional guest experiences.Job DescriptionThe ideal candidate will possess strong leadership skills, with the ability to motivate...

  • Property and Operations Manager

    3 days ago

    Cape Town, South Africa Parvana Full time

    About the client: A forward-thinking property management brand offering flexible, high-quality, fully serviced living spaces tailored to the dynamic lifestyles of urban explorers. This new hospitality arm of a renowned property developer is rapidly expanding, with two buildings currently under its management and three more set to be incorporated by the...

  • Hospital Manager

    2 weeks ago

    Cape Town, South Africa Gardens Pet Clinic and Spa Full time

    Job Brief: We are looking for an experienced Hospital Administration Manager to run our medical facility. To be successful in this role, you should have a deep understanding of all administrative hospital procedures, from creating work schedules and communicating with doctors to budgeting and maintaining supplies stock. You will use your organizational and...

  • Hospitality Operations Coordinator

    3 weeks ago

    Cape Town, Western Cape, South Africa The Royal Portfolio Full time

    Hospitality Operations Coordinator PositionThe Royal Portfolio, South AfricaR 280,000 - R 380,000 per annumAbout the Role:We seek an organised and results-driven individual to coordinate our hospitality operations. As a key member of our team, you will play a pivotal role in ensuring seamless guest experiences.Main Duties:Provide timely and accurate...

  • Executive Operations Manager

    2 weeks ago

    Cape Town, South Africa Valor reimagining hospitality Full time

    Brief: Job Title: Executive Operations Manager Company: Valor Hospitality Partners recruiting for one of our corporate clients looking for an experienced Hotel General Manager to take on this role. Location: Cape Town , Executive Valor Hospitality Partners is recruiting for our client, a leading corporate facility based in Cape Town, and we are seeking...

  • Senior Hospitality Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Located in the heart of Camps Bay, our luxury hotel is a haven for those seeking exceptional service and breathtaking views. As a Senior Hospitality Operations Manager, you will play a vital role in delivering outstanding guest experiences in this stunning setting.

  • Hospital Manager

    6 days ago

    Cape Town, South Africa Mednurse Full time

    **Key Responsibilities of this Hospital Manager include**: - Demonstrate leadership by conveying a strong sense of commitment to the hospital’s values - Develop a stakeholder strategy for business growth and new development, specific to new doctors and specialists - Investigate the economic conditions surrounding business activity such as industry trends...

  • Hospital Manager

    1 week ago

    Cape Town, South Africa Independent HR Consultant Full time

    **Hospital Manager** *** **Our client** has an exciting opportunity for a Hospital Manager to join our dynamic facility based in Cape Town that focuses on supporting, facilitating, and accelerating every patient’s road to recovery. Our approach is always patient-centric, and their unique needs, treatment complexities, and health profiles sit at the heart...

  • Hospitality Manager

    7 months ago

    Cape Town, South Africa JHG Personnel Practitioners Full time

    **CAREER OPPORTUNITY - FRANSCHHOEK ENVIRONMENT** **HOSPITALITY MANAGER** Our client, a well-known and established wine and herbs estate located in Franschhoek, has a vacant position for a **HOSPITALITY MANAGER**. The estate produces well-known wines and herbs and has an upmarket restaurant and tasting room where the wines and farm produce can be enjoyed....

  • Luxury Hotel Restaurant Operations Manager

    1 month ago

    Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full time

    Company OverviewWild Dreams Hospitality is a leading hospitality company that offers luxurious experiences to its guests. We are committed to delivering exceptional service and creating unforgettable memories.SalaryThe estimated salary for this position is between $80,000 - $120,000 per annum, depending on experience and qualifications.Job DescriptionWe are...

  • Hospital Manager

    7 months ago

    Cape Town, South Africa Immploy Recruitment Full time

    Ensuring effective people management Effective hospital operations management through Ensuring the achievement of the hospital's financial targets Effective governance and risk management Relevant business or healthcare degree essential. Proven leadership and general business management experience (including financial management and business planning...

  • Hospitality Operations Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time

    About the RoleWe are seeking an experienced and customer-focused individual to join our team as an Assistant Manager at one of our guesthouses in Sea Point, Cape Town.Responsibilities:Operational Management:Oversee the daily operations of the guesthouse, ensuring excellent service delivery and guest satisfaction.Manage staff, including training, performance...

  • Operations Supervisor

    3 days ago

    Cape Town, South Africa ITC Hospitality Group Full time

    ***: Operations supervisors oversee all the activities within a specific department or area of an organization. They monitor the efficacy of the department, improve operating processes, and report to upper management. **Operations Supervisor Roles & Responsibilities **(including but not limited to)**: - Chair daily Operations Meeting. - Hold weekly...

  • Hospitality Sales Manager Cape Town

    7 months ago

    Cape Town, South Africa C & G (Hospitality) Recruitment Full time

    **5 Star Hotel Group is requiring an experienced Hospitality Sales Executive**: **Job Scope General**: - To promote the image and services of the company so that maximum growth occurs through gaining new clients and contracts. - Required to manage all aspects of sales, including sourcing and securing new business, relationship management, database...