Key Accounts Manager

1 week ago

Cape Town, South Africa Tych Business Solutions Full time

**Job ID**: 59813**Date Posted**: Posted 2 hours ago**Location**: Cape Town**Job Title**: KEY ACCOUNTS MANAGER - CAPE TOWN - WESTERN CAPE

The Key Account Manager will work predominantly in a client facing role, assisting with growing the company’s revenue by ensuring key clients are satisfied with services provided and upselling services where required, and by strategically managing existing client portfolios for the platform, which includes the design, development and evaluation of training content and assessments in accordance with the client’s needs. The Key Account Manager will also be responsible in part for new business development by identifying and acquiring potential clients.

**Duties and responsibilities**

Remain up to date with applicable events and trends in the HR, training and e-learning industry
Build relationships with key people in the HR, training and e-learning industry
Remain up to date with the various competitors in the market
Attend and/or participate in relevant conferences, workshops or roadshows as identified and when required
to build clientele and network at such events
Attend relevant training identified as and when required
Identify and attract potential clients for the platform
Develop and present satisfactory demos to potential clients
Manage Proof of Concepts for potential clients
Ensure business proposals are set up correctly and sent out within SLA of receiving the request
Draft and issue approved license agreements and contracts for new clients
Develop good relationships with key clients and maintain all aspects of client relationships to ensure they
remain regular, satisfied clients
Increase client revenue through upselling and cross-selling
Ensuring all client issues and problems are resolved within the agreed SLA timeframes
Act as the main point of contact between the internal teams and clients
Keep clients up to date with any improvements or updates within and/or any new content available for use through written updates and by issuing training manuals
Ensure client expectations are met with all relevant stakeholders
Maintain all internal relationships by ensuring SLAs are up to date and expectations are managed
Assist clients with an analysis of their HR and training needs as and when required
Provide clients with assistance on the development and creation of quality content and assessments aligned with their business requirements alongside the Learning Strategist
Assist clients with any ongoing training needs related to the use of the platform subsequent to the initial training needs evaluation
Work closely with all stakeholders in the creation of identified training content which includes video scripts,
voice over recordings, storyboards and video creation
Identify and maintain suitable generic training content for the content library

**Qualifications & requirements**:
Grade 12 or equivalent certificate essential
Degree or Diploma in HR/Training and Development will be highly advantageous
Minimum of 5 years’ HR and/or Training and development experience essential
Proven key account management experience
Show a clear understanding of the content creation process and assessment design
Experience working at management and exco level
Experience working in a fast-paced and high-pressure environment
Own reliable transport and willing to travel for business purposes

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