Key Accounts Manager: Electrical

3 weeks ago

Century City, South Africa Cosmopolitan Recruitment Full time

**Job Title **Key Account Manager - Electrical

**Reporting to **General Manager

**Position Summary**

Responsible for delivering multiple contracts and to achieve the elements of each contract

within the contract budget, agreed upon time schedules, statutory requirements, customer

satisfaction, and promoting group performance and reputation to Clients

Responsible for supporting group business development strategy, identifying and

maximising new business opportunities

To be the lead interface with Clients, responsible for the delivery of operations, maintenance

and reactive services including the management and inspection of specialist service

subcontractors

**Key Accountabilities / Principal**

**Responsibilities**

**Contractual Strategy and Management**
- Develop, agree and manage a robust strategy and annual plans for each contract, to

meet the contractual requirements, as well as operational and financial business targets
- Ensure contracts are optimally structured, managed and populated to increase

operational efficiency
- Focus on future direction of each contract, to include implementation of continuous

improvement initiatives that strengthen the customer relationship to enable the success

of future longevity of the contract
- Ensure a best practice framework is in place for the delivery of each contract, using

processes, procedures and systems aligned to the company quality policy
- Conduct regular reviews of processes, procedures, plans, monitoring and taking action

to ensure business targets are met, including submitting accurate and timely reports
- SLA Management, compliance & governance
- Performance reporting to the Client

**Business Development**
- Develop strong market knowledge of existing and potential clients, and keep the company

informed of business growth opportunities aligned to strategic objectives
- Provide in-depth analysis of markets, industry trends, competitors and clients to improve

strategic planning and decision making
- Develop and implement relationship strategies to maximise opportunities for securing

new business
- Identify new / future services that would provide the company with a competitive advantage or

profitability.
- Develop tender documents at a consistently high standard

**Customer, Community and Markets**
- Represent the company when meeting with customers, stakeholders and end users, in order to

enhance the company reputation and foster a partnership approach to relationships

throughout each contract
- Lead customer service excellence and continuous improvement culture, so that the

business remains at the leading edge of service delivery and value
- Maintain and develop strong relationships with clients and other stakeholders to secure

the necessary support for the efficient performance of hard and soft service operations

and maintenance

**Leadership**
- Meet the key performance areas according to the targets agreed upon in the areas of

management of the client and contractor interface
- Manage and oversee the functional departments of hard and soft services operations

and ensure performance is delivered to appropriate standards within agreed upon time

frames and budget allocations

**Financial Management**
- Ensure business development strategies are in place, to deliver contract expansion

aspirations in line with the business commitment
- Ensure effective financial management is in place to achieve turnover, profit and to meet

legal requirements

**Key Skills and Experience**
- Grade 12
- Ideally have a BTech Electrical degree
- Minimum 8 year experience at senior management level, preferably in hard FM services,

with at least 5 years Contract Management experience
- Hard services operational knowledge would be advantageous
- Must have extensive experience in leading a diverse, multi-cultured, multi-disciplined

workforce
- Previous working experience at a senior level in a similar capacity
- Must have managed commercial and contractual elements
- Must have managed resources and sub consultants
- Must have working experience with managing budgets, including costs and profitability
- Advance computer skills including presentation material

**People and Management Skills**
- Strong leadership qualities and a confident decision maker
- Possesses the drive to oversee and take ownership of the activities of the business
- Must be a respected leader, and have the ability to work closely and in partnership with

the clients and AFMS group senior management to ensure mutual success of both

organizations and longevity of the contract relationship
- Excellent interpersonal skills in working with multicultural teams across all levels, with

focus on tact, diplomacy and rapport building
- Communicate effectively in both written and verbal form
- Committed to professional and ethical values and standards
- Analytical reasoning ability and capable of making fast informed decisions on complex

matters to ensure the continuity of service to

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