Debt Collection Team Lead
2 days ago
We are currently seeking a highly motivated and experienced Outbound Collections Manager to join our team at NCR Management Centre.
About the Opportunity:This is an excellent opportunity for a seasoned collections professional to take on a leadership role within our debt recovery team. As an Outbound Collections Manager, you will be responsible for leading a team of collectors, providing guidance and support to ensure that all collections activities are carried out efficiently and effectively.
You will be responsible for developing and implementing strategies to improve collections performance, identifying opportunities to increase revenue, and collaborating with other departments to achieve business objectives.
In this role, you will also be responsible for maintaining accurate records, identifying gaps in client records, and proactively collecting information to progress work.
Key Responsibilities:
- Lead a team of collectors, providing guidance and support to ensure that all collections activities are carried out efficiently and effectively
- Develop and implement strategies to improve collections performance
- Identify opportunities to increase revenue
- Collaborate with other departments to achieve business objectives
- Maintain accurate records, identify gaps in client records, and proactively collect information to progress work
Requirements:
- At least 12 months collection experience in a call centre environment essential
- Strong understanding of debt collection
- Computer literate
- People management skills
- Leadership skills
- Excellent verbal and written communication skills
- Good negotiation skills
- Decision-making and analytical skills
- A high-level understanding, patience, and empathy to navigate difficult client conversations with professionalism under pressure
- Team player with a disposition to learn
- Objection handling ability
Salary: R250,000 - R300,000 per annum depending on experience
Location: Johannesburg, South Africa
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