Operations Sales Team Leader

7 months ago


Woodstock, South Africa Job Crystal Full time

A dynamic, innovative and inspiring company providing fintech solutions across multiple sectors is looking for an Operations Sales Team Lead to manage a team or teams of E-commerce Call Centre Sales Agents (Inbound and Outbound).

The successful Operations Sales Team Leader will be an inspiring and dynamic professional with 3-5 years of sales team management experience. They will excel in motivating their team, setting clear goals, and fostering open communication. With a passion for sales, exceptional leadership skills, and a results-driven mindset, they will drive their team to exceed monthly targets while ensuring outstanding customer service.

**DUTIES AND RESPONSIBILITIES**
- Manage a team or teams of E-commerce Call Centre Sales Agents (Inbound and Outbound)
- Delegating tasks, setting of targets and deadlines for the team
- Set daily, weekly goals ensuring monthly sales targets are met
- Recognize high performance and reward accomplishments
- Creating a team environment with an open communication culture
- Motivate and inspire team members
- Develop clear team goals and strategies to reach these
- Develop and implement an action plan for team when targets are not reached
- Communicate clear instructions to team members
- Highlight training needs and provide coaching
- Resolve issues and manage conflicts
- Ensure quality sales and customer service calls to all our clients
- Meeting quality control standards
- Monitor, evaluate calls made and received in the Call Centre (Sales and Service)
- Manage day-to-day operations and activities which include but are not limited to the followingSales performance discussions

**REQUIREMENTS**
- Tertiary qualification (call centre, team or people management)
- 3-5 years proven sales team management experience (Not a stand-in 2IC role)
- Must have E-commerce sales experience
- Must have experience in Sales Campaign management
- Previous experience within a sales management role in a Financial institution advantageous
- Proven CRM and reporting on Excel and PowerPoint required
- Ability to communicate with all ‘levels’ within the business
- Extensive sales and leadership experience with proven skills
- Organizational and time-management skills
- Previous experience in a high paced environment where decision-making skills were ‘tested’ and used
- Ability to coach, train and mentor staff
- Ability to identify sales orientated leads and direct to sales teams

Skills & Competencies:

- Must be able to focus on performance in a sales environment
- Must be sales and target driven
- Ability to manage staff expectations in line with business requirements
- Ability to set and follow standard operating procedures
- Ensure that overall Call and lead targets are achieved
- Proven time management and relationship skills required
- Ability to communicate on a one on one and in front of a group
- Passion for Sales and Customer Service

**Salary**: R16,000.00 - R25,000.00 per month

Ability to commute/relocate:

- Woodstock, Western Cape: Reliably commute or planning to relocate before starting work (required)



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