Operations and Service Delivery Manager

We're seeking to fill an Operations Manager role to support the entire organisation’s activities. The main function of this role is to provide operational management expertise and support to the whole organisation and perform all functions as outlined below to ensure the CPGR operates efficiently and effectively. **Qualifications and Skills required**: -...

**Seeking a Visionary Operations Manager (2IC - Second in Command)** **WOODSTOCK, Cape Town, South Africa.** **Join a Thriving Luxury Textiles Company in a Pivotal Leadership Role** **About**: Our client is a dynamic, rapidly growing luxury home têxtiles company, renowned for its dedication to innovation, quality, and customer satisfaction. They are at a...

**About us** Without our website, we don't exist as a company. So, it's in our best interests to keep it, and the systems that drive it, running smoothly day in and day out. Business people don't know how to talk IT. And IT struggles to talk business. That's where you come in. **About you** We are looking for an experienced Scrum Master/Delivery Manager...

**Operations Manager - General Manager** **About** As the Operations Manager for our Interior Design company, you will play a pivotal role in ensuring the smooth functioning of various operational aspects of our business. You will be responsible for overseeing and optimizing processes to enhance efficiency, productivity, and profitability. This role...

The Operations Manager is responsible for developing, aligning and executing the strategies established in his/her program through the proper planning, coordination, development and motivation of Team Leaders, with the aim of providing quality service that meets both the client’s and TELUS International’s standards. You will be responsible for...

**Position**: Operations Manager **Department**: Operations **Overview**: Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the forecasted...

**Reporting to**: Operations Manager: Customer Services & Process Recoveries **Job Purpose**: To manage the day-to-day activities of the team members, driving daily targets and expectations as well as coaching and guiding the customer service consultants to achieve a 1 touch resolution on all queries, request and complaints received either telephonically or...

**Position**: Senior Operations Manager - Contact centre **Department**: Operations **Overview**: Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB's / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client...

Are you an organizational wizard passionate about ice cream and customer happiness? We are a bustling ice cream shop seeking an energetic and skilled Administration Manager to join our team, where the atmosphere is as cool as the treats we serve! **Key Role: Administration Manager / Personal Assistant** **Location: Woodstock **Type: Full-Time**, 8-5,...

**About Us**: TsAfrika is currently looking for a Catering Manager** **to join our team, in this role you will be required to manage the unit through setting and maintaining service delivery standards. It will be your responsibility to lead, motivate and train staff. Implement and maintain operational controls in line/within budgetary requirements As a...

**Reporting to**: Operations Manager **Job Purpose**: To manage collections, productivity and administrative performance of the Customer Care Consultants to ensure TFC objectives are achieved. To ensure delivery of world class customer services on every interaction in 1 touch. **Direct Reports**:Customer Care Consultants **Location**: Woodstock, Cape...

**Reporting to**: Operations Executive **Job Purpose**:Specialised Collections** -** To lead, motivate and develop the Team Managers and Agents, taking responsibility for their development and maximising the productivity, compliance to legal and contractual obligations (SLA's) and effectiveness of the area with the goal to maximise the net recoveries. To...

**Reporting to**: Operations Executive **Job Purpose**:Specialised Collections** -** To lead, motivate and develop the Team Managers and Agents, taking responsibility for their development and maximising the productivity, compliance to legal and contractual obligations (SLA's) and effectiveness of the area with the goal to maximise the net recoveries. To...

Bronze Sculpture Studios is looking for an experienced Studio Manager to work with a reputable and well-known international artist in the management of general studio administration, marketing, and production process. The role requires superb organizational skills, a passion for art, extra attention to detail, and a healthy appetite for...

**Reporting to: Operations Executive** **Job Purpose**: To lead and cultivate a strong client and customer relationship by developing strategic action plans, fostering growth through improved recoveries, regular and accurate reporting, and regular interactions with internal and external stakeholders to optimize recovery profits. Ensure compliance with...

A dynamic, innovative and inspiring company providing fintech solutions across multiple sectors is looking for an Operations Sales Team Lead to manage a team or teams of E-commerce Call Centre Sales Agents (Inbound and Outbound). The successful Operations Sales Team Leader will be an inspiring and dynamic professional with 3-5 years of sales team management...

Our client, a global cyclist insurer that provides leading specialist cyclist insurance to partners around the world is currently expanding their team due to growth. This is a dynamic fast-growing South-African company. They are seeking a self-motivated, highly driven and experienced Team Leader to lead a team of 5 client services consultants. Must have an...

**ABOUT THE ROLE** The Deal Team Operational Analyst plays a crucial role in overseeing and implementing approved operational plans for new deal onboarding, and analysing trends in post-onboarding deals. This role requires strong analytical skills, exceptional organizational abilities, and a deep understanding of operational processes. The analyst is...

Shrike Marine an electronics systems developer, and cable and harness manufacturer, requires an accounts manager. Reporting to the Sales and Marketing Manager your duties will include: - Service existing accounts and visit clients to evaluate needs, reporting back to management. - Prepare and maintain meticulous records in the Customer Relationship...

**Kitchen Staff: Job Summary**: We are seeking a skilled and efficient Kitchen staff member to join our team. As a key player in our kitchen, you will be responsible for preparing high-quality burgers, maintaining a clean and organized kitchen environment, and supporting the rest of the team. **Key Responsibilities**: - Prepare menu items to the highest...