Collections Team Manager

**Reporting to**: Operations Executive **Job Purpose**:Specialised Collections** -** To lead, motivate and develop the Team Managers and Agents, taking responsibility for their development and maximising the productivity, compliance to legal and contractual obligations (SLA's) and effectiveness of the area with the goal to maximise the net recoveries. To...

**Reporting to**: Operations Executive **Job Purpose**:Specialised Collections** -** To lead, motivate and develop the Team Managers and Agents, taking responsibility for their development and maximising the productivity, compliance to legal and contractual obligations (SLA's) and effectiveness of the area with the goal to maximise the net recoveries. To...

**About the Role**: Opportunity available at a client within the Financial Services Industry for an experienced Collections Agent to report directly to the Collections & Recoveries Supervisor. **Requirements**: Proven collections experience Proven computer skills and experience with Salesforce essential MS Office skills - Word and Advanced Excel Experience...

**Reporting to**:Team Manager **Job Purpose**: To negotiate with arrears account customers to maximise debt recovery and profitability **Location**:Woodstock, Cape Town **KEY PERFORMANCE AREAS** COLLECTIONS MANAGEMENT - Ensure that allocated collection target/s are achieved - Ensure that allocated productivity target/s are achieved - Use effective...

**Reporting to**:Team Manager **Job Purpose**: To negotiate with arrears account customers to maximise debt recovery and profitability **Location**:Woodstock, Cape Town **KEY PERFORMANCE AREAS** COLLECTIONS MANAGEMENT - Ensure that allocated collection target/s are achieved - Ensure that allocated productivity target/s are achieved - Use effective...

**Reporting to**: Specialised Collections Manager **Job Purpose**: As a Specialised Collections Agent you will be responsible for the collection of debt in more specialised and complex cases. You will work on individual cases from beginning to end and be expected to take ownership of each case. Your responsibilities will include conducting research,...

**Outbound Collections Agent** **Job Purpose**:To negotiate with arrears account customers to maximise debt recovery and profitability **Reporting to**:Team Manager **Key Performance Areas** - Collections & Productivity Management: Meeting set collections targets and full understanding of the relevant products. **Requirements**: - Atleast 6 months...

**Reporting to**: Operations Manager **Job Purpose**: To manage collections, productivity and administrative performance of the Customer Care Consultants to ensure TFC objectives are achieved. To ensure delivery of world class customer services on every interaction in 1 touch. **Direct Reports**:Customer Care Consultants **Location**: Woodstock, Cape...

**Outbound Collections Agent (Night Shift)** **Job Purpose**:To negotiate with arrears account customers to maximise debt recovery and profitability **Reporting to**:Team Manager **Key Performance Areas** **Collections Management** - **Ensure that allocated collection target/s are achieved** - **Ensure that allocated productivity target/s are...

**Reporting to**: Operations Manager: Customer Services & Process Recoveries **Job Purpose**: To manage the day-to-day activities of the team members, driving daily targets and expectations as well as coaching and guiding the customer service consultants to achieve a 1 touch resolution on all queries, request and complaints received either telephonically or...

**Reporting to**:Team Manager **Job Purpose**: To negotiate with arrears account customers to maximise debt recovery and profitability **Location**:Woodstock, Cape Town **KEY PERFORMANCE AREAS** COLLECTIONS MANAGEMENT - Ensure that allocated collection target/s are achieved - Ensure that allocated productivity target/s are achieved - Use effective...

**About the Role**: Reporting directly to the Head of Operations, the Operations Sales Team Manager will be an inspiring and dynamic professional with 3-5 years of sales team management experience. They will excel in motivating their team, setting clear goals, and fostering open communication. With a passion for sales, exceptional leadership skills, and a...

**Reporting to: Operations Executive** **Job Purpose**: To lead and cultivate a strong client and customer relationship by developing strategic action plans, fostering growth through improved recoveries, regular and accurate reporting, and regular interactions with internal and external stakeholders to optimize recovery profits. Ensure compliance with...

A great opportunity for Customer Services Team Leaders to join growing BPO. **Responsibilities** Coaching and mentoring of the team. Team administration - Active involvement with employee life cycle including conducting probation reviews, Back To Work interviews, leave approval etc Teamwork planning and priority setting: Monitor real-time BI reports of...

**Sales & Client Services Team Lead** Employment type: permanent **Salary**: Market related Location: Woodstock, Cape Town, South Africa Job Functions: Team Lead Industries: InsureTech **SPECIFICATION** A global InsureTech business is looking for a Sales & Client Services Team Lead to support the Head of Client Services with daily and operational...

**Reporting to**:The Internal Attorney will report directly to senior management and collaborate closely with other departments to ensure the effective management of legal and collections processes. **This job specification outlines the key responsibilities and qualifications required for the role of an Internal Attorney specializing in debt collection and...

**Reporting to**: Customer Care Team Manager **Location**: Woodstock, Cape Town **Key Performance Areas** Under the management / direction of the Team Manager, the **Customer Care Consultant** will have the following responsibilities (including but not limited to): - Demonstrates an understanding of, and adherence to the daily, weekly and monthly...

**CONTACT CENTRE & BUSINESS OUTSOURCING SUPPORT LEARNERSHIP **Company Overview**: Nimble Group provides highly professional credit management services to many of the largest credit grantors in Southern Africa. Services for high volume consumer and corporate accounts, receivables management, customer service work, and collections early stage, arrear and...

A dynamic, innovative and inspiring company providing fintech solutions across multiple sectors is looking for an Operations Sales Team Lead to manage a team or teams of E-commerce Call Centre Sales Agents (Inbound and Outbound). The successful Operations Sales Team Leader will be an inspiring and dynamic professional with 3-5 years of sales team management...

Responsible for assisting the branch manager to set branch Collection targets, by actioning company procedures and instructions for collections, and following up on collections of customer loan instalments. **Job Types**: Full-time, Permanent Ability to commute/relocate: - Bellville, Western Cape: Reliably commute or planning to relocate before starting...