Team Leader

7 months ago


Woodstock, South Africa Call Centre Staffing Full time

A great opportunity for Customer Services Team Leaders to join growing BPO.

**Responsibilities**

Coaching and mentoring of the team.

Team administration - Active involvement with employee life cycle including conducting probation reviews, Back To Work interviews, leave approval etc

Teamwork planning and priority setting: Monitor real-time BI reports of the QA team.

Manage the workload within the team.

Team operational performance, monitoring and reporting: Accurate interpretation and reporting of team KPIs.

Development/coaching of technical skills; facilitation of other relevant external interventions; facilitating knowledge sharing.

People processes including misconduct and incapacity management

**Minimum Requirements**:
Minimum 24 months Customer Services Team Leader in a BPO.

NPS/ CSAT Customer experience measured environment.

Strong Customer focus.

Strong Coaching skills

Ability to work US and UK hours.

Ability to commute/relocate:

- Woodstock, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What was your pass mark for English at Matric?
- Are you able to work UK or US hours?
- Do you have experience dealing with CSAT and NPS metrics?
- Do you manage misconduct and Incapacity issues in your current role?

**Education**:

- High School (matric) (preferred)

**Experience**:

- Team Leader Customer Service Experience in a BPO: 2 years (required)

Shift availability:

- Night Shift (required)
- Day Shift (required)

Willingness to travel:

- 100% (required)


  • Us Sales Team Leader

    2 weeks ago


    Woodstock, South Africa Surgo HR & Training Full time

    Surgo has partnered with a specialist global cyclist insurance solutions company recruiting for an energetic and motivating Sales Team Leader to join their team based in Woodstock, Cape Town. If you have experience leading a team and want to be part of growing a new office in an exciting niche industry servicing the US market, we want to hear from...

  • Team Leader

    4 days ago


    Woodstock, South Africa Job Crystal Full time

    **Sales & Client Services Team Lead** Employment type: permanent **Salary**: Market related Location: Woodstock, Cape Town, South Africa Job Functions: Team Lead Industries: InsureTech **SPECIFICATION** A global InsureTech business is looking for a Sales & Client Services Team Lead to support the Head of Client Services with daily and operational...


  • Woodstock, South Africa Job Crystal Full time

    A dynamic, innovative and inspiring company providing fintech solutions across multiple sectors is looking for an Operations Sales Team Lead to manage a team or teams of E-commerce Call Centre Sales Agents (Inbound and Outbound). The successful Operations Sales Team Leader will be an inspiring and dynamic professional with 3-5 years of sales team management...


  • Woodstock, South Africa Recruit4Success Full time

    Our client, a global cyclist insurer that provides leading specialist cyclist insurance to partners around the world is currently expanding their team due to growth. This is a dynamic fast-growing South-African company. They are seeking a self-motivated, highly driven and experienced Team Leader to lead a team of 5 client services consultants. Must have an...


  • Woodstock, South Africa Nimble Group Full time

    **Reporting to**: Team Leader: Process Recoveries **Job Purpose**: Manage and Attend to all Debt Review and Administration Order matters on behalf of the Nimble Group on Purchased Debt Matters. Liaise directly with Debt Counsellors and Administrators, ensuring that all requirements as stipulated in the National Credit Act 34 of 2005 as Amend and Section 74...

  • Customer Service

    6 days ago


    Woodstock, South Africa Job Crystal Full time

    A global InsureTech business is looking for Client Experience Consultants. If you are keen to work with international clients and learn about insurance, we want to hear from you. You would be responsible for calling leads and closing the sale, therefore you should feel comfortable speaking over the phone and building relationships with clients. This is a...


  • Woodstock, South Africa Nimble Credit Solutions Full time

    **Reporting to**:Team Leader: Process Recoveries **Job Purpose**:Manage and Attend to all Debt Review and Administration Order matters on behalf of the Nimble Group on Purchased Debt Matters. Liaise directly with Debt Counsellors and Administrators, ensuring that all requirements as stipulated in the National Credit Act 34 of 2005 as Amended and Section 74...


  • Woodstock, South Africa MyRunway (Pty) Ltd Full time

    **About Us**: At MyRunway, we're not just about following trends - we're about setting them. Our dynamic team is passionate about revolutionizing online fashion retailing, one stylish step at a time. With a culture that values creativity, innovation, and hustle, we're on a mission to make fashion magic happen! **What We Offer**: - Mentorship from industry...

  • Cco

    4 days ago


    Woodstock, South Africa Runwaysale Full time

    We are an exciting fast paced company looking for an experienced Chief Commercial Officer who loves a challenge to oversee our organization's ongoing operations and procedures. The CCO role is a key member of the senior management team, reporting directly to the CEO. You'll have to maintain control of diverse business operations, so we expect you to be an...


  • Woodstock, South Africa MyRunway Full time

    We are an exciting, fast paced company looking for an experienced Chief Commercial Officer to oversee our organization's ongoing operations and procedures. The CCO role is a key member of the senior management team, reporting directly to the CEO. You'll have to maintain control of diverse business operations, so we expect you to be an experienced and...


  • Woodstock, South Africa Quay 1 International Realty Full time

    Are you a passionate, professional, and goal-oriented individual seeking a rewarding career in real estate? Join our innovative and internationally affiliated leading Real Estate Brokerage, currently expanding its team in Woodstock of Cape Town. **About Us**: Our brokerage is recognised for its innovation, contemporary approach, and dynamic team. With an...

  • Head of Buying

    7 months ago


    Woodstock, South Africa MyRunway Full time

    We're on the hunt for a dynamic Head of Buying to lead our passionate supply team and drive our brand to new heights. As our Head of Buying, you'll be the guiding force behind our commercial strategy and execution. You'll lead, motivate, and mentor our supply team, setting ambitious targets and devising innovative strategies to achieve them. **What You'll...

  • Sales Director

    7 months ago


    Woodstock, South Africa MyRunway Full time

    We're on the hunt for a dynamic Sales Director to lead our passionate supply team and drive our brand to new heights. As our Sales Director, you'll be the guiding force behind our commercial strategy and execution. You'll lead, motivate, and mentor our supply team, setting ambitious targets and devising innovative strategies to achieve them. **What You'll...


  • Woodstock, South Africa Quay 1 International Realty Full time

    **Dynamic Real Estate Broker in Woodstock, Cape Town** Are you a passionate, professional, and goal-oriented individual seeking a rewarding career in real estate? Join our innovative and internationally affiliated leading Real Estate Brokerage, currently expanding its team in Woodstock of Cape Town. **About Us**: Our brokerage is recognised for its...


  • Woodstock, South Africa Quay 1 International Realty Full time

    **Dynamic Real Estate Broker in Woodstock, Cape Town** Are you a passionate, professional, and goal-oriented individual seeking a rewarding career in real estate? Join our innovative and internationally affiliated leading Real Estate Brokerage, currently expanding its team in Woodstock of Cape Town. **About Us**: Our brokerage is recognised for its...


  • Woodstock, South Africa MyRunway (Pty) Ltd Full time

    Are you a recent graduate with a passion for digital marketing and a flair for commercial trends? **About Us**: At MyRunway, we've carved a niche in offering designer labels at affordable prices. Our culture thrives on innovation, collaboration, and a passion for making a substantial impact in the fashion retail industry. **What We Offer**: - Mentorship...

  • Coo

    4 days ago


    Woodstock, South Africa Runwaysale Full time

    We are an exciting fast paced company looking for an experienced Chief Operating Officer who loves a challenge to oversee our organization's ongoing operations and procedures. The COO role is a key member of the senior management team, reporting directly to the CEO. You'll have to maintain control of diverse business operations, so we expect you to be an...

  • Conceirge Agent

    7 months ago


    Woodstock, South Africa Job Crystal Full time

    Reporting to the OPERATIONS TEAM LEADER SPECIFICATION This multi-functional role provides an excellent opportunity for an experienced individual with Outbound Sales, E-Commerce and Superior Customer Service experience. Duties & Responsibilities - To meet the set standards of productivity and quality in the department to achieve set KPIs and financial...

  • Operations Manager

    7 months ago


    Woodstock, South Africa Intersect-HP Full time

    The Operations Manager is responsible for developing, aligning and executing the strategies established in his/her program through the proper planning, coordination, development and motivation of Team Leaders, with the aim of providing quality service that meets both the client’s and TELUS International’s standards. You will be responsible for...

  • Underwriter

    1 week ago


    Woodstock, South Africa Retail Capital Full time

    **DUTIES AND RESPONSIBILITIES**: - Responsible for full credit assessment of applicants - Responsible for completing all necessary credit and reference checks as required by the product type - Responsible for achieving performance targets and maintaining performance standards within the turn-around times agreed with stakeholders within the business -...