Operations Manager: Customer Care

**Reporting to**: Operations Manager **Job Purpose**: To manage collections, productivity and administrative performance of the Customer Care Consultants to ensure TFC objectives are achieved. To ensure delivery of world class customer services on every interaction in 1 touch. **Direct Reports**:Customer Care Consultants **Location**: Woodstock, Cape...

**Reporting to**: Customer Care Team Manager **Location**: Woodstock, Cape Town **Key Performance Areas** Under the management / direction of the Team Manager, the **Customer Care Consultant** will have the following responsibilities (including but not limited to): - Demonstrates an understanding of, and adherence to the daily, weekly and monthly...

**Experience required** Must be credit and criminal clear. Able to work long hours and public holidays. Must be able to speak German. Grade 12 required 1 year of Customer service experience. **Duties and responsiblities** Answering inbound calls. Upselling to customers. **Job Types**: Full-time, Permanent **Salary**: R20 000,00 per month

Position Purpose Providing Customer Experience and is responsible for assisting customers’ needs. Through their engagements with the customer, they will need to build trust and connection and resolve requests with acknowledgement and care. Growing and maintaining knowledge and understanding of the customer journey and their emotional reactions....

**Position**: Operations Manager **Department**: Operations **Overview**: Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the forecasted...

**Reporting to**: Operations Manager: Customer Services & Process Recoveries **Job Purpose**: To manage the day-to-day activities of the team members, driving daily targets and expectations as well as coaching and guiding the customer service consultants to achieve a 1 touch resolution on all queries, request and complaints received either telephonically or...

We're seeking to fill an Operations Manager role to support the entire organisation’s activities. The main function of this role is to provide operational management expertise and support to the whole organisation and perform all functions as outlined below to ensure the CPGR operates efficiently and effectively. **Qualifications and Skills required**: -...

**Position**: Senior Operations Manager - Contact centre **Department**: Operations **Overview**: Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB's / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client...

**Seeking a Visionary Operations Manager (2IC - Second in Command)** **WOODSTOCK, Cape Town, South Africa.** **Join a Thriving Luxury Textiles Company in a Pivotal Leadership Role** **About**: Our client is a dynamic, rapidly growing luxury home têxtiles company, renowned for its dedication to innovation, quality, and customer satisfaction. They are at a...

Our workshop in N1 City, Western Cape , is looking for a Workshop Manager. Applicants who have previously worked for an aftermarket service centre such as BOSCH, e-Car, Car Service City, Car Care Clinic etc. will be given preference. **Requirements**: - Valid driver’s licence - Mechanical Background (vehicles) - Parts knowledge - Automotive...

**Reporting to**: Operations Executive **Job Purpose**:Specialised Collections** -** To lead, motivate and develop the Team Managers and Agents, taking responsibility for their development and maximising the productivity, compliance to legal and contractual obligations (SLA's) and effectiveness of the area with the goal to maximise the net recoveries. To...

**Reporting to**: Operations Executive **Job Purpose**:Specialised Collections** -** To lead, motivate and develop the Team Managers and Agents, taking responsibility for their development and maximising the productivity, compliance to legal and contractual obligations (SLA's) and effectiveness of the area with the goal to maximise the net recoveries. To...

**Operations Manager - General Manager** **About** As the Operations Manager for our Interior Design company, you will play a pivotal role in ensuring the smooth functioning of various operational aspects of our business. You will be responsible for overseeing and optimizing processes to enhance efficiency, productivity, and profitability. This role...

The Operations Manager is responsible for developing, aligning and executing the strategies established in his/her program through the proper planning, coordination, development and motivation of Team Leaders, with the aim of providing quality service that meets both the client’s and TELUS International’s standards. You will be responsible for...

**Kitchen Staff: Job Summary**: We are seeking a skilled and efficient Kitchen staff member to join our team. As a key player in our kitchen, you will be responsible for preparing high-quality burgers, maintaining a clean and organized kitchen environment, and supporting the rest of the team. **Key Responsibilities**: - Prepare menu items to the highest...

**About the Role**: The Operations and Service Delivery Manager manages and leads the technical team and is responsible for all technical and technical services delivery. The Technical Director is responsible for the technical architecting of solutions and the managing the technical landscape. A project manager organises and manages project, the Operations...

Our client is looking for customer services agents to service their customers on a mobile network campaign. **Responsibilities**: - Identify and assess customers' needs to achieve satisfaction, striving for first-call resolution whenever possible. - Provide accurate information regarding mobile network plans, services, billing inquiries, technical support,...

A dynamic, innovative and inspiring company providing fintech solutions across multiple sectors is looking for an Operations Sales Team Lead to manage a team or teams of E-commerce Call Centre Sales Agents (Inbound and Outbound). The successful Operations Sales Team Leader will be an inspiring and dynamic professional with 3-5 years of sales team management...

**ABOUT THE ROLE** The Deal Team Operational Analyst plays a crucial role in overseeing and implementing approved operational plans for new deal onboarding, and analysing trends in post-onboarding deals. This role requires strong analytical skills, exceptional organizational abilities, and a deep understanding of operational processes. The analyst is...

Position Overview: **Responsibilities**: - Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. - To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times. - Respond to...