Customer Care Team Manager

**Reporting to: Operations Executive** **Job Purpose**: To lead and cultivate a strong client and customer relationship by developing strategic action plans, fostering growth through improved recoveries, regular and accurate reporting, and regular interactions with internal and external stakeholders to optimize recovery profits. Ensure compliance with...

**Reporting to**: Customer Care Team Manager **Location**: Woodstock, Cape Town **Key Performance Areas** Under the management / direction of the Team Manager, the **Customer Care Consultant** will have the following responsibilities (including but not limited to): - Demonstrates an understanding of, and adherence to the daily, weekly and monthly...

**Reporting to**: Operations Manager: Customer Services & Process Recoveries **Job Purpose**: To manage the day-to-day activities of the team members, driving daily targets and expectations as well as coaching and guiding the customer service consultants to achieve a 1 touch resolution on all queries, request and complaints received either telephonically or...

**Experience required** Must be credit and criminal clear. Able to work long hours and public holidays. Must be able to speak German. Grade 12 required 1 year of Customer service experience. **Duties and responsiblities** Answering inbound calls. Upselling to customers. **Job Types**: Full-time, Permanent **Salary**: R20 000,00 per month

Position Purpose Providing Customer Experience and is responsible for assisting customers’ needs. Through their engagements with the customer, they will need to build trust and connection and resolve requests with acknowledgement and care. Growing and maintaining knowledge and understanding of the customer journey and their emotional reactions....

**About the Role**: Reporting directly to the Head of Operations, the Operations Sales Team Manager will be an inspiring and dynamic professional with 3-5 years of sales team management experience. They will excel in motivating their team, setting clear goals, and fostering open communication. With a passion for sales, exceptional leadership skills, and a...

**Reporting to**: Operations Manager **Job Purpose**: To manage the collections, productivity and administrative performance of the Collections Agents against set targets **Location**: Woodstock, Cape Town **KEY PERFORMANCE AREAS**: Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities...

A great opportunity for Customer Services Team Leaders to join growing BPO. **Responsibilities** Coaching and mentoring of the team. Team administration - Active involvement with employee life cycle including conducting probation reviews, Back To Work interviews, leave approval etc Teamwork planning and priority setting: Monitor real-time BI reports of...

**Sales & Client Services Team Lead** Employment type: permanent **Salary**: Market related Location: Woodstock, Cape Town, South Africa Job Functions: Team Lead Industries: InsureTech **SPECIFICATION** A global InsureTech business is looking for a Sales & Client Services Team Lead to support the Head of Client Services with daily and operational...

Our workshop in N1 City, Western Cape , is looking for a Workshop Manager. Applicants who have previously worked for an aftermarket service centre such as BOSCH, e-Car, Car Service City, Car Care Clinic etc. will be given preference. **Requirements**: - Valid driver’s licence - Mechanical Background (vehicles) - Parts knowledge - Automotive...

A dynamic, innovative and inspiring company providing fintech solutions across multiple sectors is looking for an Operations Sales Team Lead to manage a team or teams of E-commerce Call Centre Sales Agents (Inbound and Outbound). The successful Operations Sales Team Leader will be an inspiring and dynamic professional with 3-5 years of sales team management...

Surgo has partnered with a specialist global cyclist insurance solutions company recruiting for an energetic and motivating Sales Team Leader to join their team based in Woodstock, Cape Town. If you have experience leading a team and want to be part of growing a new office in an exciting niche industry servicing the US market, we want to hear from...

Our client, a global cyclist insurer that provides leading specialist cyclist insurance to partners around the world is currently expanding their team due to growth. This is a dynamic fast-growing South-African company. They are seeking a self-motivated, highly driven and experienced Team Leader to lead a team of 5 client services consultants. Must have an...

Our client is looking for customer services agents to service their customers on a mobile network campaign. **Responsibilities**: - Identify and assess customers' needs to achieve satisfaction, striving for first-call resolution whenever possible. - Provide accurate information regarding mobile network plans, services, billing inquiries, technical support,...

**Kitchen Staff: Job Summary**: We are seeking a skilled and efficient Kitchen staff member to join our team. As a key player in our kitchen, you will be responsible for preparing high-quality burgers, maintaining a clean and organized kitchen environment, and supporting the rest of the team. **Key Responsibilities**: - Prepare menu items to the highest...

A global InsureTech business is looking for Client Experience Consultants. If you are keen to work with international clients and learn about insurance, we want to hear from you. You would be responsible for calling leads and closing the sale, therefore you should feel comfortable speaking over the phone and building relationships with clients. This is a...

**Location**: Hair Touch Beauty Salon **Position**: Nail Technician (2+ years of experience) **Type**: Full-time / Part-time **Ethnicity**: Coloured / White **About Us**: At **Hair Touch Beauty Salon**, we believe in transforming beauty into confidence. We offer a variety of services for men, women, and kids, including hairstyling, barbering, and...

Position Overview: **Responsibilities**: - Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. - To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times. - Respond to...

Customer Service Expert WantedWe are seeking a highly skilled and experienced Service Advisor/Receptionist to join our CARtime team in N1 City, Western Cape.About the RoleThis is an excellent opportunity for individuals with a passion for delivering exceptional customer service and experience working in an aftermarket service centre environment.Key...

**Duties** Maintain exceptional customer service. Responding to incoming calls. Dealing with shift placements. **Requirements**: Grade 12 Tertiary qualification (advantageous) Experience in Health care recruitment Criminal Clear Experience with recruitment within the medical field. Pays attention to detail. **Salary**: R19 000,00 per month