Export Support Service

4 weeks ago

Johannesburg, South Africa Foreign & Commonwealth Office Full time

Job Description (Roles and Responsibilities) 1

**Main purpose of job**:
Based in the British High Commission in Johannesburg, this role is an exciting opportunity to work with business and government in an international setting covering the entire Africa region at the UK Department for Business and Trade (DBT). DBT is the UK Government’s department for economic growth. DBT supports businesses to invest, grow and export, and the work we do has a real impact on jobs and growth across the UK.

This role is part of DBT’s Export Support Service - International Markets (ESS-IM), a free government service which supports UK Small-Medium sized Enterprises (SMEs) to export across the world, with market-specific insight and guidance, provided by DBT teams based around the world. As part of DBT’s global ecosystem of export support for UK businesses, the ESS-IM MEaP Hub is the first port of call for SME’s looking to explore MEaP’s extensive trading opportunities. ESS-IM is part of the UK Government’s commitment to support UK businesses ‘sell to the world’ and grow the UK economy through exports by reaching the ‘Race to a Trillion’ challenge, laid out in the 2021 Export Strategy: Made in the UK, Sold to the World.

It is an exciting time to join the ESS-IM team in MEaP - with the service having launched only a year ago (April 2022), this role offers the opportunity to drive the operations and support the development of ESS-IM in the Africa network. The postholder will be expected to deliver an excellent service for UK businesses, manage the hub team and ensure the ESS-IM network in Africa has the tools required to work effectively.

In addition to your responsibilities, you will be part of a high-performing, ambitious global ESS-IM team. This role is ideal for existing or aspiring trade professionals looking to make a difference and develop their careers at DBT.

**Responsibilities include**:
**Delivery**:

- Working with the Head of the Africa International Markets Team, you will support the running of the Africa Enquiry Hub which essentially manages directs and triages all SME enquiries for Africa to the International Market advisors throughout Africa.
- You will provide overall governance and oversight for the operational effectiveness of the ESS-IM Africa Hub, driving continual improvement of the service. Improvements and oversight will come from ensuring the people, process and tools available to the ESS-IM Africa team are effective, for example managing the Operations Officer, to planning on staffing and recruitment linked to changes in enquiry volumes.

**Strategy**:

- You will provide operational assessments (essentially what are the key growth countries and sectors within Africa) into the team’s strategy, working with colleagues in ESS-IM UK team to ensure ESS-IM Africa’s support for UK SMEs contributes to growing UK exports to the region.
- Leading the Africa operations hub team to ensure the hub provides actionable intelligence in support of decision making in the HMTC Africa team and for the ESS-IM service.

**Leadership**:

- You will manage one member of the hub team, while leading the approach to triage, data management, performance and reporting.
- You will promote the profile of the ESS-IM team within the Africa network by communicating the hub team’s work and demonstrate potential opportunities for collaboration on shared objectives.

**Communications & Insight**:

- Promoting ESS-IM internally, such as through secretariat of the ESS-IM Africa and UK working group, and identifying opportunities to boost client referrals to ESS-IM Africa, using communicating the hub’s operational data to meet its engagement objectives.
- Act as an advocate for the ESS-IM Africa team externally and internally where needed

**Resources managed** (staff and expenditure):
1x A2

Essential qualifications, skills and experience 1
- Experience of working in a commercial, business-focused team to deliver value for money outcomes
- Line management experience or task management experience
- At least three years’ experience working in trade and investment
- Experience managing a team working remotely
- Fluent in written and verbal English

Desirable qualifications, skills and experience 1
- Experience of operational delivery in triaging and allocating staff to work schedules
- Experience and/or understanding of DBT Africa’s priorities and activities
- Experience of working with UK SMEs to enter African markets
- Experience working in an international organisation
- Required behaviours 1- Managing a Quality Service, Delivering at Pace, Working Together Application deadline 1
- 1 March 2024

Grade 1
- Higher Executive Officer (HEO)

Type of Position 1
- Permanent

Working hours per week 1
- 36.5 hours

Region 1
- Africa

Country/Territory 1
- South Africa

Location (City) 1
- Johannesburg

Type of Post 1
- British High Commission

Number of vacancies 1
- 1

Salary 1
- R 701,134.36 (per annum)

Start

  • Export Support Service

    2 weeks ago

    Johannesburg, Gauteng, South Africa Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities) 1Main purpose of job:Based in the British High Commission in Johannesburg, this role is an exciting opportunity to work with business and government in an international setting covering the entire Africa region at the UK Department for Business and Trade (DBT). DBT is the UK Government's department for economic...

  • Client Service Controller Ocean Export

    2 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Staffing Full time

    Well established and ever growing clearing and forwarding company in Johannesburg is seeking to employ a Client Service Controller - ocean ExportMinimum qualification of Grade 12, SDS and/ or Freight Forwarding Course or similar will be advantageousMinimum of 3 years within a clearing & forwarding environmentPrior CargoWise experience non negotiableSound...

  • Customer Support Agent

    2 weeks ago

    Johannesburg, South Africa Four Point 0 Full time

    Customer Support Agent ( Export ) - 2024-02-01 - 2024-03-01 - Permanent - JHB000026 - Admin, Office & Support- Gauteng, JHB - Southern Suburbs - R160 000.00 AnnuallyElectronic company looking to hire a young, vibrant Customer Support Agent to join their Exports team. **Responsibilities**: - Export administration - dealing with freight forwarders....

  • Customer Services Export Manager

    2 months ago

    Johannesburg, South Africa She Recruits Full time

    Bachelors Degree/BTech or National Diploma in Procurement, Logistics, Supply Chain and Exports. **Skills and experience required**: At least 8 years' experience customer services in a manufacturing and export environment. **Experience and knowledge of the export process**: Documentation Letters of credit Foreign exchange Marine insurance Forwarding...

  • Customer Service Export Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa She Recruits Full time

    Degree / Diploma (Procurement/ Logistics/ Supply Chain / Exports)Skills and experience required:Experience in a manufacturing environmentExperience with a product that is shipped internationallyGood understanding of the POPI act, health and safety standardsSystem they use is SAP but that's not a requirementKnowledge of Relevant Banking, SARS and Customs...

  • Customer Services Export Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa She Recruits Full time

    Bachelors Degree/BTech or National Diploma in Procurement, Logistics, Supply Chain and Exports.Skills and experience required:At least 8 years' experience customer services in a manufacturing and export environment.Experience and knowledge of the export process:DocumentationLetters of creditForeign exchangeMarine insuranceForwarding agentsInternational...

  • Customer Service Export Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa She Recruits Full time

    MatricDegree, Btech or diploma in Procurement, Logistics, Supply Chain and Exports.Skills and experience required:At least 8 years' experience customer services in a manufacturing environment where goods are shipped internationally.Experience and knowledge of the export process:DocumentationLetters of creditForeign exchangeMarine insuranceForwarding...

  • Export Lead

    3 weeks ago

    Johannesburg, South Africa PepsiCo Full time

    **Responsibilities** - Manage logistics efficiencies & budget performance within Exports operation. - Ensure export customers’ Service fill rates >95%. - Ensure export customers’ on-time deliveries >90%. - Meet all regulatory and customs requirements. - Ensure full alignment, collaboration, and visibility of export requirements across the broader supply...

  • Exports Controller

    4 days ago

    Johannesburg, South Africa PepsiCo Full time

    **Overview** Responsible for managing the Road Export Operations and activities (People, equipment, facilities and supplies) on a daily basis, in a disciplined, structured and accurate manner, within budget in order to ensure optimum distribution efficiency, service to sales, overall effectiveness and compliance to Audit...

  • Package Inside Supervisor

    4 weeks ago

    Johannesburg, South Africa UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Export Customer Service

    3 weeks ago

    Johannesburg, South Africa Taylormade Recruitment Full time

    The Export CS Representative will handle Australian Export Sea and Air Operations This is a remote work position **_ Educational / Experiential Requirements_** - Matric / Grade 12 - Relevant Professional Qualification - Basic understanding of MS office 365 (Outlook; MS Teams; Word and Excel) **_Key Accountabilities_** - Improve on basic understanding of MS...

  • Export Sales Representative

    1 week ago

    Johannesburg, South Africa CA Global Headhunters Full time

    **Reference Number**: 1906 016 SS Our client, a company specializing in manufacturing high-quality crusher backing, abrasive-resistant, acid, alkaline, and corrosion-resistant linings and coatings are seeking an Export Sales Representative to join their team and assist with expanding their market presence within Africa. The Export Sales Representative will...

  • Export Sales Representative

    2 weeks ago

    Johannesburg, South Africa CA Global Headhunters International Full time

    **Job Description**: **Reference Number**:1906 016 SS Our client, a company specializing in manufacturing high-quality crusher backing, abrasive-resistant, acid, alkaline, and corrosion-resistant linings and coatings are seeking an Export Sales Representative to join their team and assist with expanding their market presence within Africa. The Export Sales...

  • Export Sales Representative

    2 weeks ago

    Johannesburg, South Africa CA Global Headhunters International Full time

    Reference No. 1906 016 SS **Reference Number**:1906 016 SS **Job Description: Our client, a company specializing in manufacturing high-quality crusher backing, abrasive-resistant, acid, alkaline, and corrosion-resistant linings and coatings are seeking an Export Sales Representative to join their team and assist with expanding their market presence within...

  • Export Controller

    2 months ago

    Johannesburg, South Africa Access World Full time

    Access World is a global commodity warehousing and logistics business. We specialize in handling, storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. In addition, we are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing...

  • Manager: Sales

    2 weeks ago

    Johannesburg, South Africa HR Support Full time

    **Must have experience in Freight related industry.** **Developing new business by ** Prospecting for new business by opportunity identification, area and business review, making telephonic contact and cold calling. Qualifying potential clients in terms of requirements (volumes, distribution areas, current providers, cargo types etc), submitting these to...

  • JNR Ocean Export Customer Service

    2 weeks ago

    Johannesburg, Gauteng, South Africa Tiger Recruitment Full time

    I am seeking a suitable well-spoken candidate for my medium-sized freight forwarder.Experience in handling ocean exports, customer service and front-office admin essential.Your role will entail portions of A - Z for ocean exports, inclusive of customer service, as well as assisting with the reception duties as required.CargoWise essential.

  • Export Coordinator

    2 weeks ago

    Johannesburg, South Africa Pollock and Associates Full time

    Export Coordinator Manufacturing Johannesburg East, Johannesburg - Gauteng - South Africa Are you a detail-oriented professional with extensive export knowledge? You will be required to take charge of all shipment logistics from start to finish. Reporting to the Exports Manager, you'll be the backbone of export operations, ensuring smooth transactions and...

  • Export Representive

    2 weeks ago

    Johannesburg, Gauteng, South Africa Stafflink Recruitment Solutions Full time

    Job Title: Export Sales Manager Company: Growing Global Export Company Job Summary: Manage all area-specific export accounts and drive profits through effective selling and marketing of the product range to Africa and international markets. Summary of Essential Job Functions: Quoting and managing area-specific export accounts. Handling all customer...

  • Export Coordinator

    2 weeks ago

    Johannesburg, Gauteng, South Africa Pollock and Associates Full time

    Export Coordinator ManufacturingJohannesburg East, Johannesburg - Gauteng - South AfricaAre you a detail-oriented professional with extensive export knowledge?You will be required to take charge of all shipment logistics from start to finish. Reporting to the Exports Manager, you'll be the backbone of export operations, ensuring smooth transactions and...