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Customer Support Agent
2 weeks ago
Customer Support Agent ( Export )
- 2024-02-01 - 2024-03-01
- Permanent
- JHB000026
- Admin, Office & Support- Gauteng, JHB - Southern Suburbs
- R160 000.00 AnnuallyElectronic company looking to hire a young, vibrant Customer Support Agent to join their Exports team.
**Responsibilities**:
- Export administration - dealing with freight forwarders. Completing export documents.
- Understand customer needs through their journey, from first contact to pre-sales to ongoing and after-sales support.
- Manage first contact with prospective customers by evaluating their potential ongoing needs and then either introducing them to EM’s products and services or sharing qualified leads with the relevant colleagues.
- Process all customer orders accurately and timely to improved customer satisfaction, regular updates and feedback to customers regarding the status of their orders, promote our website as a tool to enhance the customer experience.
- Preparing quotations for clients.
**Essential Requirements**
- Exports Administration & Sales - beneficial.
- Export documentation beneficial.
- Excellent communication skills to build and maintain key customer relationships, written & verbal to keep the customer informed.
- Previous experience in a comparable customer service role in the electrical or industrial automation industry.
- For more information please contact:
- Roxanne Yates
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