Export Customer Service
3 weeks ago
The Export CS Representative will handle Australian Export Sea and Air Operations
This is a remote work position
**_ Educational / Experiential Requirements_**
- Matric / Grade 12
- Relevant Professional Qualification
- Basic understanding of MS office 365 (Outlook; MS Teams; Word and Excel)
**_Key Accountabilities_**
- Improve on basic understanding of MS office 365 (Outlook; MS Teams; Word and Excel)
- Completion of CargoWise1 training up to CCS level
- Understanding Incoterms and how they are applied to shipments
- Understand and implement new concepts in terms of shipments (e.g., Shipment Costings etc.)
- Ability to calculate Chargeable Weight (Airfreight) & Volumetric Weight (Sea Freight)
- Ability to learn and understand the basic principles of dangerous goods documentation and handling / packaging requirements
- Sound knowledge of Australian export customs clearance and terminal reporting / procedures
- Keep a daily up to date spreadsheet of your shipments
- Make bookings with carriers / agencies and keep parties notified of progress
- Where possible source better rates / service via carrier Spot Rate platforms
- Save all relevant communication and documentation in eDocs on Shipment / Consol files
- Complete debtor’s invoicing timeously and enter/post creditor’s invoices on receipt
- Shipment tracking and updating of CargoWise1 up to final delivery
- Answer phone calls and direct / transfer to correct person using Microsoft Teams
- Any other duties relating to the job function, as delegated by the Exports Customer Service Manager, as and when required
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