Client Success Executive
6 days ago
We’re Houst. Our mission is to make Houst the global home of hosting._
- You Champion Houst’s mission to free people to make more of themselves and its vision to unify the market making Houst the global home of hosting._
- You are the voice of Houst. Point of contact to our clients and guests to a variety of complex enquiries._
As a Customer Support professional, you are successful when: you consistently provide exceptional customer service to our clients and guests, and do it efficiently.
The Client Success Executive works with complex and not always standard issues so thinking out of the box, troubleshooting, excellent communication skills and logical thinking is a must.
Ultimately, the focus of the Service Delivery team is to answer all inbound communication quickly and to a defined high standard - our host support team is always acting in the best interest of the host and the guest.
**Primary Responsibilities**:
- Be a point of escalations from Host Support and resolve issues to a highest possible satisfaction.
- Explain complex information in a simple way to a variety of customers.
- Work with other teams to find best solutions, resolve queries, and lodge resolution claims.
- Identify and use opportunities to increase customer retention and satisfaction.
- Feel empowered to make a decision on refunds and good will gestures using logic, company procedures and market knowledge.
- Contribute ideas to further improvement of processes and overall experience of Houst customers and guests.
- Be a mentor and role model to junior team members.
- Lead the shift when the team leader isn't present.
- Handling escalations and complaints within your tier and providing support to Team Leader.
- Managing inboxes and delegating cases.
**Requirements**:
- Team player with superb written and verbal communication skills.
- Preferable previous experience in customer service environment or account management.
- Proven ability to communicate complex technical problems in "customer friendly" language.
- Ability to think outside of the box and find creative ways to solve situations.
- A working understanding of vacation rentals a plus.
- Confidence in decision-making and owning your cases.
- Previous experience working with Salesforce CRM is a plus.
- Previous experience with G-Suite.
- Well organised with the ability to multitask and prioritise workload.
- Work 5 days a week 9am - 6pm with occasional weekend shifts if required.
**Benefits**
- Enviable company culture - we’ve put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work.
- Employee discounts - at heaps of restaurants, shops, gym memberships, cinema tickets and more
- Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
- Pension - We provide a pension scheme for all permanent employees, in line with government requirements
- MacBook - For business use
- An extra day off on your birthday (because who wants to work on their birthday?)
-
Client Success Executive
4 months ago
Cape Town, South Africa CV Library Full time**Hours: 14:00-22:30 // 15:00-23:30** CV-Library is a highly successful online job site in the UK, renowned for its partnerships with top names in the recruitment industry. As a recognized 'Employer of the Year,' we are committed to delivering excellence in everything we do. We are currently looking for a client-centric, motivated and enthusiastic Client...
-
Client Success Executive
7 months ago
Cape Town, South Africa Houst Full time**We're Houst **:A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings. The business has now...
-
Client Success Executive
3 months ago
Cape Town, South Africa Houst Full timeWe're Houst : A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings. The business has now...
-
Client Success Manager
3 weeks ago
Cape Town, Western Cape, South Africa Ad Talent Full time**Job Summary:**We are seeking a highly organized and detail-oriented Client Success Manager to join our team at Ad Talent. As a Client Success Manager, you will play a critical role in ensuring the successful execution of client projects, managing client relationships, and maintaining accurate records.About the Company:Ad Talent is a holistic branding and...
-
Junior Client Success Executive
21 hours ago
Cape Town, South Africa DataOrbis Full timeYou have a keen interest in brand management and marketing and are willing to immerse yourself into the world of FMCG in order to understand how data can add value to and assist our clients in executing on their strategy. You are not afraid of numbers or technology and have 'stickabiltiy' when it comes to embarking on a steep learning curve in order to fully...
-
Client Success Manager
4 weeks ago
Cape Town, Western Cape, South Africa Merand Corbett & Associates Full timeMerand Corbett & Associates:Our company is dedicated to delivering exceptional results-driven services to our clients. We pride ourselves on building long-term relationships and fostering a culture of innovation and excellence.This Client Success Manager position offers an exciting opportunity to join a dynamic team and contribute to our continued growth and...
-
Client Success Manager
7 months ago
Cape Town, South Africa Dunzo Full time**About us** We are fast-paced, innovative and customer-centric. Please read this all the way through! **Who You Are...** Are you an experienced Client Success Manager with a proven track record in nurturing client relationships and driving account growth? Do you excel in a fast-paced environment, with a passion for delivering exceptional customer...
-
Weekend Client Success Executive
7 months ago
Cape Town, South Africa Houst Full time**We're Houst **A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings. The business has now...
-
Junior Client Success Executive
2 days ago
Cape Town, South Africa Smollan Full time**You will be responsible for but not limited to the following deliverables**: - Project team engagement and support and document completion as relates to new client onboarding - Monthly data management and checking tasks in conjunction with the operations team - Client maintenance tasks ensuring that client trackers are up to date and accurate - Briefing...
-
Client Success Manager
1 month ago
Cape Town, South Africa IDR Group Full timeWe are a rapidly scaling, regulated fund services and technology (fintech) company. Our vision is to be the trusted hub of the private markets, allowing investors to authenticate once across all of their private equity investments. We deliver efficiently, accurately and on time through our web platform which we develop in-house. We operate as...
-
Client Success Manager
4 days ago
Cape Town, South Africa Think Bullish Full timeDear client success manager, If you’re looking for an exciting, rewarding, and remote customer service role and Your eyes are bleeding from the numerous “We’re seeking a top account management professional blah, blah, blah ” Then buckle up, because you’re about to take a ride The client success manager role is the key liaison between our ad...
-
Client Success Lead
7 months ago
Cape Town, South Africa Pro Coffee Gear Full time**Job Title: Client Success Lead** **Location: Remote (Global)** **Company: Pro Coffee Gear** Pro Coffee Gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a dedicated and proactive Client Success Lead to join our team. This remote role is integral to our company's growth and client satisfaction, involving various...
-
Customer Success Executive
2 weeks ago
Cape Town, South Africa Boldr Full timeThis is an education technology company, specializing in digital textbook and monograph provision for universities, libraries, and other higher education institutions. As a Customer Success Executive, you will be working directly to support the Customer Success Manager with our UK client base. This role will give you the unique opportunity to shadow an...
-
Client Success Team Leader
4 months ago
Cape Town, South Africa CV Library Full timeAt CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to...
-
Client Success Coordinator
3 weeks ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeAbout the Role:At West Coast Personnel, we are seeking a highly skilled Client Success Coordinator to join our team. In this role, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Client communication is at the heart of this role. You will assist in communicating with...
-
Client Success Lead
9 months ago
Cape Town, South Africa Plus1X Solutions (Pty) Ltd Full timeWe currently have a full-time position available for a Client Success Lead. This role offers a remote and hybrid work arrangement, depending on client engagements. The compensation is competitive and open to negotiation. Contractor Management Customer Account Management New Opportunity Development Contract and Compliance Management Proven experience in...
-
Client Success Manager
2 weeks ago
Cape Town, South Africa Social Adjustment Full time**Requirements**: - Can thrive with working completely remote - Good internet connection - Must be fully computer literate with strong communication & writing skills - Functioning computer with a microphone and webcam - Work US hours (9 AM to 5 PM US EST Monday-Friday) - Has an outgoing personality and strong verbal skills - Can work well with a team to...
-
Client Relations Manager
7 months ago
Cape Town, South Africa Kencorp Executive Search Full time**Responsibilities**: - Develop and implement strategic plans to achieve business growth objectives in alignment with the company's overall goals and targets. - Identify and pursue new business opportunities within the banking sector, including but not limited to corporate clients, financial institutions, and other key stakeholders. - Build and maintain...
-
Customer Success Executive
2 weeks ago
Cape Town, South Africa Kadraa Recruitment Full time**The Details**: Department: Customer Success Position: Full-time Working Days: Mon - Fri 3 x Interview Rounds: Initial, a ssignment and final **Culture & perks**: ➔ Culture of internal promotion ➔ Regular training by our excellent team ➔ Monthly incentives ➔ Quarterly staff recognition & awards ➔ Regular team socials CommVersion is looking for a...
-
Client Success Manager
4 weeks ago
Cape Town, Western Cape, South Africa Rooftop Recruitment Full timeJob SummaryWe are looking for a motivated Sales Consultant to join our team at Rooftop Recruitment. The successful candidate will be responsible for generating new business leads, building relationships with clients, and driving sales growth.About the PositionThis is a full-time role that requires a strong understanding of sales principles and techniques....