Customer Service Representative
1 day ago
**Listing reference**: track_001312
**Listing status**: Online
**Position summary**:
**Industry**:IT & Internet**Job category**:Customer Service**Location**:Gqeberha (Port Elizabeth)**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**:
TRACKER requires the services of a Representative: Customer Services for the PE and surrounding area. The role is based at the PE office.
**Job description**:
RESPONSIBILITIES
- Process sales contracts/information
- Contracting, Loading of contracts and Voice Logging
- Maintain region records, statistics reports and targets
- Scheduling and follow up of fitments
- Liaising with technicians, fitment centres and other regions regarding the completion of scheduled jobs.
- Establishing, building and maintaining professional relationships with our various business partners.
- Follow up leads/queries - Product info, account queries
- Data capturing
- General Office Administration
- Typing and processing of documentation/information.
- Providing insurance certificates
- Receive and administer incoming calls
- Provide service to both existing and prospective clients
- Providing Quotes to clients
- Provide service within the region as well as other departments/regions/staff within Tracker
- Reception and telephone duties
- Assisting walk in customers to the office
- Ensure that Customer Service standards are maintained in a highly pressurized environment and within our SLAs
- Ad hoc duties requested by any manager or supervisor
**Minimum requirements**:
SKILLS AND KNOWLEDGE
- Administrative support to customers and business partners
- Matric with at 2 years’ experience in an administrative role
- Previous experience in the vehicle tracking industry would be advantageous
- Previous experience in a target driven environment
- Attention to Detail
- Ability to prioritize and meet deadlines in a fast-paced environment
- Proficiency in MS Office & Outlook
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