Strategic Workforce Planning Analyst

2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst 3+ years of previous experience in a contact center environment using contact center technologies, such as IEX & Nice or similar Bachelor's degree in an analytical or business field, or comparable business experience with some technical...

**Job Purpose**: Render transversal Strategic Workforce Planning Service in the Western Cape Province in line with DPSA Directive 2021, and supervise a team of employees. Be part of a strategic unit providing vital Workforce Planning services to 11 client departments, involving advanced trend analysis, 5-year Workforce Plans, complex data coordination,...

The primary responsibilities of a Workforce Management (WFM) Planner includes:Management of multiple accounts/sites end to end planning Developing and maintaining accurate forecasting and capacity planning models to ensure efficient and effective staffing levels Monitoring call center metrics to identify opportunities for improvement in staff utilization,...

Minimum Requirements A 3-year Bachelor's degree (equivalent or higher qualification)in Industrial Psychology or Human Resource Management (HRM). A minimum of 5-years middle management experience of which 3-years relevant experience in the field.  Recommendation A Degree in Industrial Psychology or Industrial Psychology as a major. Experience in...

Duties and Responsibilities of the Work Force Analyst (RTA) As a Real-Time Analyst/ Workforce Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance, notify any deviations in real-time and ensure the compliance of the service levels goals to deliver consistent performance. Floor management -...

3+ years of working cross functionally with tech and non-tech teams experience Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to...

Render transversal Strategic Workforce Planning Service in the Western Cape Province in line with DPSA Directive, and manage a team of employees. Be part of a strategic unit providing vital Workforce Planning services to 11 client departments, involving advanced trend analysis, 5-year Workforce Plans, complex data coordination, Annual People Management...

We are seeking a highly organized and detail-oriented Workforce Manager to efficiency, ensuring adequate staffing levels, and maintaining operational excellence through. effective scheduling and real-time monitoring. **Responsibilities** - Assist in recruiting, hiring, training, and managing workforce analysts across all sites and manage the team for...

Position Description:An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. Key performance areas will be: Provide scheduling and forecasting solution that...

Position Description:An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. Key performance areas will be: Provide scheduling and forecasting solution...

3+ years of working cross functionally with tech and non-tech teams experience - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to...

We are seeking a highly organized and detail-oriented Workforce Manager toefficiency, ensuring adequate staffing levels, and maintaining operational excellence through.effective scheduling and real-time monitoring.Responsibilities Assist in recruiting, hiring, training, and managing workforce analysts across all sites andmanage the team for optimal...

4+ years of working cross functionally with tech and non-tech teams experience - 4+ years of team management experience - 4+ years of cross functional project delivery experience - 4+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Amazon has built a reputation...

2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst - 3+ years of previous experience in a contact center environment using contact center technologies, such as IEX & Nice or similar - Bachelor's degree in an analytical or business field, or comparable business experience with some technical...

As a Workforce Manager your role will be to develop and lead a high performing planning team that supports and drives the operational teams of all clients within to deliver market-leading contractual serviceTo optimise call delivery and workflow across the 16-week planning window for all clients within, balancing service and recovery actions to deliver the...

4+ years of working cross functionally with tech and non-tech teams experience 4+ years of team management experience 4+ years of cross functional project delivery experience 4+ years of program or project management experience Experience defining program requirements and using data and metrics to determine improvementsAmazon has built a reputation for...

5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Amazon has built a reputation...

Bachelor's degree or equivalent - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 2+ Years of experience in a Real Time Analyst / Workforce Management role - Knowledge of Real Time Monitoring, Intraday reporting, schedule adherence,...

**Purpose of the Job**: To provide operational forecasts and schedules to agreed standards and timescales. Working in-conjunction with other departments to ensure the correct staffing is in place to achieve the required service levels. **Who You Are**: - You are innovative and solution driven. - You have excellent communication and interpersonal skills...

What will you do? The Santam Group Strategy Unit (based in Bellville, Cape Town) has a permanent position available for a Strategic Analyst. The incumbent should be able to critically assess complex data to arrive at innovative and cutting-edge insights for Santam, the industry as well as be able to work with other experts on topics and projects within...