Workforce Manager, Aws Customer Service

1+ years previous leadership experience preferably in contact center operations. - Familiarity with general principles of Workforce in a customer contact center environment - Ability to be flexible in shift assignments and work areas, including nights and weekends - Demonstrating Amazon Leadership Principles in current role - Strong interpersonal, verbal...

2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst - 3+ years of previous experience in a contact center environment using contact center technologies, such as IEX & Nice or similar - Bachelor's degree in an analytical or business field, or comparable business experience with some technical...

Aptitude for writing and strong written skills demonstrated in creating internal documents and experience creating content for multiple audiences. - Experience using content creation tools to create structured content using templates. - Experience working in Content Management - Systems or other structured content environments with version control. -...

1+ years previous leadership experience preferably in contact center operations. - Familiarity with general principles of Workforce in a customer contact center environment - Ability to be flexible in shift assignments and work areas, including nights and weekends - Demonstrating Amazon Leadership Principles in current role - Strong interpersonal, verbal...

**German Speaking Customer Service Consultant** Are you ready for the next step in your career? Tired of working on the weekends and night shifts and ready to work in a cool and hip Office space, with rooftop, pool and bar in Cape Town’s city centre? - **Be part when a new Customer Service Team, pushes the phrase - "Work smart, not hard" to its limits.**...

Technical Writer, AWS Knowledge Services, AWS SupportAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower...

Technical Writer, AWS Knowledge Services, AWS SupportAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower...

Familiarity with Web Technologies and the Internet - Ability to learn new technologies and stay current with related field information - Familiarity with basic tech terms and ability to interpret it to customers - 2 years Experience working directly with customers to resolve issues - Complex billing systems - Excellent oral and written communication skills -...

Job ID: 2828808 | Amazon Web Services Philippines Inc.Amazon is continuously striving to be the most customer-centric company in the world. AWS has been helping over one million customers in over 190 countries, from Airbnb to GE, to deliver flexibility, scalability, and reliability across their organizations. Behind this success is exceptionally talented,...

We are looking for an experienced AWS Financial Services Expert to join our team at Penta Consulting. As a key member of our team, you will be responsible for designing, implementing and optimizing cloud-based solutions for our clients in the financial services sector.Your expertise in AWS architecture will help us deliver scalable, secure and cost-effective...

As an AWS Cloud Services Engineer, you'll be responsible for designing and developing innovative software solutions that enable customers to manage their cloud services efficiently. Join our Managed Fleets team at Amazon Development Centre (South Africa) (Proprietary) Limited and be part of a dynamic team that's shaping the future of cloud computing.The...

Degree in Computer Science/Information Technology or equivalent - Experience in software development - Experience as a Software Development Manager, including building teams from scratch - Knowledge and experience with one or more development methodologies - Experience with managing globally distributed teams Job summary Kumo (pronounced ‘Koo-mo’, the...

Degree in Computer Science/Information Technology or equivalent - Experience in software development - Experience as a Software Development Manager, including building teams from scratch - Knowledge and experience with one or more development methodologies - Experience with managing globally distributed teams Job summary Kumo (pronounced ‘Koo-mo’, the...

About the OpportunityWe are looking for an experienced AWS Support Expert to join our team at Amazon Development Centre (South Africa) (Proprietary) Limited - A78. As a key member of our support team, you will be responsible for delivering exceptional customer support and services to our clients, focusing on AWS cloud services.Your primary focus will be on...

About the JobAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, with a wide range of services and features that enable businesses to innovate and grow.Your Key Responsibilities:Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.Lead...

Technology related sales, consulting or business development experience - Ability to build and deliver against a plan for your territory which meets or exceeds revenue targets - Entrepreneurial “builder” mentality - Comfortable delivering results amid ambiguity and change - Excellent verbal and written communication skills As a Startup Account Manager,...

About the TeamPenta Consulting is a technology resource solutions company supporting clients across EMEA. We're currently supporting a key client looking to grow their team with an AWS Solution Architect working hybrid in South Africa (Cape Town).Responsibilities:Design and architect AWS-based solutions tailored to the needs of the financial services and...

Specialist, Workforce Management Bringing smiles is what we do at TTECfor you and the customer. As a **Workforce Management (WFM) Specialists are **working onsite in **Cape Town, South Africa,** you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...

URGENT: Workforce Manager Our client in the BPO Call Centre is currently looking for a Workforce Manager to join their team. **Requirements**: - 4 years minimum experience in Workforce Management - Dialer experience for outbound campaigns a must - Excellent skills in forecasting, scheduling and real-time time management a must - Strong organizational...

Job title : Manager Workforce ManagementJob Location : Western Cape, Cape TownDeadline : April 28, 2025Quick Recommended LinksJobs by Location Job by industries About the jobJOB PURPOSE:The Manager- Workforce Management will lead the workforce management team and its initiatives to establish and maintain optimal staffing and service levels. The Head - WFM...