Workforce Manager, Aws Customer Service

5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Amazon has built a reputation...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

Bachelor's degree or equivalent - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 2+ Years of experience in a Real Time Analyst / Workforce Management role - Knowledge of Real Time Monitoring, Intraday reporting, schedule adherence,...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The AWS Trust & Safety team (T&S) is the customer facing team in AWS Support responsible for enforcing AWS’s Acceptable Use Policy...

2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst - 3+ years of previous experience in a contact center environment using contact center technologies, such as IEX & Nice or similar - Bachelor's degree in an analytical or business field, or comparable business experience with some technical...

3+ years of working cross functionally with tech and non-tech teams experience - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to...

A bachelor's degree in an analytical or business field, or comparable business experience with some technical background. - 5+ years’ of overall experience in a consumer-facing or service organization - 3+ years of experience in a large scale operations planning or supply chain teams - Experience in building and managing capacity/labor/inventory plans for...

**About us**: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.Since 2013, we've helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting...

About the RoleWe are seeking a highly skilled Workforce Analyst to join our AWS Trust & Safety team in Cape Town, South Africa. As a Workforce Analyst, you will play a critical role in supporting the creation and communication of site and profile-level short-term capacity plans to proactively manage known or projected capacity risks.Key...

Currently in your final year of a degree in Computer Science / Engineering / Mathematics / Technology / Related science/technical field. - Interest and aptitude to learn about and deliver cloud-based solutions to customers. - Knowledge of one of the programming languages like Java, Python, Ruby, Node.js, C#, or C++ OR the interest and technical ability to...

3+ years of engineering team management experience - 7+ years of engineering experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering...

Here's a chance to dive into the action as a Workforce Manager in our top-notch **Contact Centre in Cape Town!** As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and...

About the RoleWe are seeking an experienced Real Time Workforce Analyst to join our team at Amazon Development Centre (South Africa) (Proprietary) Limited - A78. As a key member of our AWS Support Engineering team, you will be responsible for real-time monitoring of service levels and site performance to ensure effective management of the incoming and...

3+ years of working cross functionally with tech and non-tech teams experience - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to...

Familiarity with Web Technologies and the Internet - Ability to learn new technologies and stay current with related field information - Familiarity with basic tech terms and ability to interpret it to customers - 2 years Experience working directly with customers to resolve issues - Complex billing systems - Excellent oral and written communication skills -...

Workforce Manager Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Workforce Manager working onsite in Cape Town, South Africa, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Do you have a passion for leading, mentoring and coaching? Looking for...

About the RoleWe are seeking a highly skilled Customer Solutions Manager to join our Amazon Web Services South Africa Pvt Ltd - D71 team. As a Customer Solutions Manager, you will play a critical role in helping our customers achieve their cloud transformation goals.Key ResponsibilitiesWork closely with customers to understand their cloud adoption strategies...

**Workforce Manager** Our client is looking for a Workforce Manager to lead the team of WF Schedulers and Real-time Administrators within the Insights Hub, supporting all campaigns within the company. The WFM is also expected to work across all teams of the Contact Centre by means of forecasting and scheduling to ensure that a service of excellence is...

Job DescriptionWe are seeking a highly skilled Workforce Management Specialist to join our team at WNS Global Services.Key Responsibilities:Develop and implement effective workforce management strategies to optimize resource allocation and improve productivity.Collaborate with operations and client teams to forecast and plan capacity needs.Analyze reports...

Technology related sales, consulting or business development experience - Ability to build and deliver against a plan for your territory which meets or exceeds revenue targets - Entrepreneurial “builder” mentality - Comfortable delivering results amid ambiguity and change - Excellent verbal and written communication skills As a Startup Account Manager,...