Workforce Manager, Aws Customer Service

5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Amazon has built a reputation...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

Bachelor's degree or equivalent - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 2+ Years of experience in a Real Time Analyst / Workforce Management role - Knowledge of Real Time Monitoring, Intraday reporting, schedule adherence,...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The AWS Trust & Safety team (T&S) is the customer facing team in AWS Support responsible for enforcing AWS’s Acceptable Use Policy...

2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst - 3+ years of previous experience in a contact center environment using contact center technologies, such as IEX & Nice or similar - Bachelor's degree in an analytical or business field, or comparable business experience with some technical...

3+ years of working cross functionally with tech and non-tech teams experience - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to...

{"Job SummaryWe are seeking a highly skilled and experienced Strategic Workforce Management Professional to join our team at EXL Service. This role will be responsible for leading workforce management initiatives and implementing process improvements to drive business excellence.Key Responsibilities- Develop and implement strategic workforce management plans...

Job Title: Assistant Vice President-Workforce Management-WFMAbout the Role:We are seeking a highly skilled and experienced Assistant Vice President-Workforce Management-WFM to join our team at EXL Service.Key Responsibilities:Functional Leads engagements: Develop and execute strategic plans to optimize workforce management and improve efficiency.Understand...

About Amazon Development Centre (South Africa) (Proprietary) LimitedAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to...

**About us**: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.Since 2013, we've helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting...

About the RoleAmazon Development Centre (South Africa) (Proprietary) Limited is seeking a highly skilled Workforce Analyst to join our AWS Trust & Safety team. As a Workforce Analyst, you will play a critical role in supporting the creation and communication of site and profile-level short-term capacity plans to proactively manage known or projected capacity...

A bachelor's degree in an analytical or business field, or comparable business experience with some technical background. - 5+ years’ of overall experience in a consumer-facing or service organization - 3+ years of experience in a large scale operations planning or supply chain teams - Experience in building and managing capacity/labor/inventory plans for...

Currently in your final year of a degree in Computer Science / Engineering / Mathematics / Technology / Related science/technical field. - Interest and aptitude to learn about and deliver cloud-based solutions to customers. - Knowledge of one of the programming languages like Java, Python, Ruby, Node.js, C#, or C++ OR the interest and technical ability to...

Here's a chance to dive into the action as a Workforce Manager in our top-notch **Contact Centre in Cape Town!** As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and...

3+ years of engineering team management experience - 7+ years of engineering experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering...

Here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town! As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department...

{"About the TeamAmazon Web Services (AWS) is a cloud platform that drives innovation in the industry. The AWS Trust & Safety team is responsible for ensuring a secure and trustworthy experience for our customers. Our team puts a high value on work-life balance and offers flexibility in working hours to achieve success at work without sacrificing personal...

We’re looking for a skilled **Workforce Management Analyst** to establish and lead our workforce management function within the Customer Operations team. **Who we are**: Yoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payments and business tools. These connected tools are easy to tailor to diverse business...

At WNS Global Services, we are seeking a seasoned Workforce Optimization Manager to spearhead our forecasting, planning, and resourcing efforts. If you have a proven track record of driving efficiency and reducing resource costs, this could be your dream job.About the RoleThis is an exciting opportunity to join our team as a Workforce Optimization Manager....

We’re looking for a skilled Workforce Management Analyst to establish and lead our workforce management function within the Customer Operations team. Who we are Yoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payments and business tools. These connected tools are easy to tailor to diverse business needs,...