Workforce Manager, Aws Customer Service

Bachelor's degree or equivalent - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 2+ Years of experience in a Real Time Analyst / Workforce Management role - Knowledge of Real Time Monitoring, Intraday reporting, schedule adherence,...

2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst - 3+ years of previous experience in a contact center environment using contact center technologies, such as IEX & Nice or similar - Bachelor's degree in an analytical or business field, or comparable business experience with some technical...

3+ years of working cross functionally with tech and non-tech teams experience - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to...

A bachelor's degree in an analytical or business field, or comparable business experience with some technical background. - 5+ years’ of overall experience in a consumer-facing or service organization - 3+ years of experience in a large scale operations planning or supply chain teams - Experience in building and managing capacity/labor/inventory plans for...

**About us**: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.Since 2013, we've helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting...

Currently in your final year of a degree in Computer Science / Engineering / Mathematics / Technology / Related science/technical field. - Interest and aptitude to learn about and deliver cloud-based solutions to customers. - Knowledge of one of the programming languages like Java, Python, Ruby, Node.js, C#, or C++ OR the interest and technical ability to...

3+ years of engineering team management experience - 7+ years of engineering experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering...

3+ years of experience as a technical writer or editor of technical documentation. - 3+ years of experience delivering content publication plans or managing multiple projects. - 2+ years of experience using HTML for web content. - Experience using data analytics to measure content performance and identify actionable insights. AWS Sales, Marketing, and...

3+ years of experience as a technical writer or editor of technical documentation. - 3+ years of experience delivering content publication plans or managing multiple projects. - 2+ years of experience using HTML for web content. - Experience using data analytics to measure content performance and identify actionable insights. AWS Sales, Marketing, and...

Job OverviewDurpro Workforce Solutions is seeking a highly skilled German Speaking Customer Service Representative to join our team.

Here's a chance to dive into the action as a Workforce Manager in our top-notch **Contact Centre in Cape Town!** As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and...

Here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town! As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department...

Familiarity with Web Technologies and the Internet - Ability to learn new technologies and stay current with related field information - Familiarity with basic tech terms and ability to interpret it to customers - 2 years Experience working directly with customers to resolve issues - Complex billing systems - Excellent oral and written communication skills -...

We’re looking for a skilled **Workforce Management Analyst** to establish and lead our workforce management function within the Customer Operations team. **Who we are**: Yoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payments and business tools. These connected tools are easy to tailor to diverse business...

We’re looking for a skilled Workforce Management Analyst to establish and lead our workforce management function within the Customer Operations team. Who we are Yoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payments and business tools. These connected tools are easy to tailor to diverse business needs,...

We are seeking a seasoned Senior Workforce Development Lead to join our team at EXL Service. This role is ideal for an experienced professional with a strong background in workforce management and healthcare industry alignment.About the RoleAs a Senior Workforce Development Lead, you will be responsible for engaging with vertical/program/client-level teams...

Job Opportunity with Workforce HealthcareWe are seeking an Occupational Health Nurse Practitioner to join our team in Salt River, Cape Town.Key ResponsibilitiesProvide occupational health services to clients on a 3-day workweek basis (Monday, Tuesday, and Thursday) from 08:00 to 16:30.RequirementsRegistered with the South African Nursing Counsel (SANC) and...

Job Title: German Speaking Customer Services RepresentativeAbout Durpro Workforce Solutions: We are a leading staffing agency providing top talent to businesses across various industries. Our team is dedicated to delivering exceptional service and results-driven solutions.Salary: R200,000 - R300,000 per annum (dependent on experience)Job Description:To...

Workforce Manager Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Workforce Manager working onsite in Cape Town, South Africa, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Do you have a passion for leading, mentoring and coaching? Looking for...

Growing BPO seeks to employ a Workforce Manager, reporting directly to the Senior Manager. Responsible for managing RTA /MI Analysts / WFM Team Lead - Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. - Runs short term forecast and...