Workforce Analyst, 7312

2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst 3+ years of previous experience in a contact center environment using contact center technologies, such as IEX & Nice or similar Bachelor's degree in an analytical or business field, or comparable business experience with some technical...

Position Description:An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. Key performance areas will be: Provide scheduling and forecasting solution that...

We are seeking a highly organized and detail-oriented Workforce Manager toefficiency, ensuring adequate staffing levels, and maintaining operational excellence through.effective scheduling and real-time monitoring.Responsibilities Assist in recruiting, hiring, training, and managing workforce analysts across all sites andmanage the team for optimal...

As a Workforce Manager your role will be to develop and lead a high performing planning team that supports and drives the operational teams of all clients within to deliver market-leading contractual serviceTo optimise call delivery and workflow across the 16-week planning window for all clients within, balancing service and recovery actions to deliver the...

The primary responsibilities of a Workforce Management (WFM) Planner includes:Management of multiple accounts/sites end to end planning Developing and maintaining accurate forecasting and capacity planning models to ensure efficient and effective staffing levels Monitoring call center metrics to identify opportunities for improvement in staff utilization,...

4+ years of working cross functionally with tech and non-tech teams experience 4+ years of team management experience 4+ years of cross functional project delivery experience 4+ years of program or project management experience Experience defining program requirements and using data and metrics to determine improvementsAmazon has built a reputation for...

Purpose of the Job:To provide operational forecasts and schedules to agreed standards and timescales. Working in-conjunction with other departments to ensure the correct staffing is in place to achieve the required service levels.Who You Are: You are innovative and solution driven. You have excellent communication and interpersonal skills with exceptional...

5+ years of working cross functionally with tech and non-tech teams experience 5+ years of team management experience 5+ years of cross functional project delivery experience 5+ years of program or project management experience Experience defining program requirements and using data and metrics to determine improvementsAmazon has built a reputation for...

3+ years of working cross functionally with tech and non-tech teams experience Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to...

LOCATIONCape Town, South AfricaTYPEOffice BasedPOSITIONFull TimeDATE POSTED20/07/2023Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in...

Value PropositionAt Shoprite, you will be part of delivering integrated solutions across the Shoprite Group to some of the most recognized South Africa Retail brands by leveraging best-in-class technologies. Shoprite is proudly acknowledged as the largest private sector employer in South Africa and a leading employer in Africa. We are dedicated to...

Job title: WFM - Real Time AnalystDepartment - Workforce ManagementLocation - Cape TownReports to - Workforce ManagerJob PurposeResponsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work...

Company DescriptionPeople, passion and purpose- those are our core values at P3, a company located at the V & A Waterfront. We are seeking experienced team managers for our Outbound Call Centre with a passion for sales. This is a unique and exciting opportunity in a rapidly growing organization. So if you are an ambitious and passionate individual with...

Real Time Analyst (Workforce Management), AWS Customer ServiceAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and...

Job Advert Reimagine your career**If you have a critical eye for detail and have stellar organization skills then you could fit right in as a Real Time Analyst at Concentrix + Webhelp working in our in our vibrant Claremont office.With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being...

Minimum Requirements:Degree or Diploma in Information Technology or a related field (essential).Business Analysis certification at Practitioner level (ECBA, CCBA), FTI certification or similar (desired). Experience:+6 years experience in a Business Analyst role with a strong technical background, proven track record of successful delivery in a BA environment...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

About Crisis24Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence...

Overview of the role:The Support team provides helpdesk support to all our staff working on-premises or remotely, and client users experiencing issues with their use of Euromonitor digital services. There are two roles that Support team members fulfil, the Technical Services Analyst and the Digital Services Analyst.The Technical Services Analyst works to...

ShopriteX has been established within Shoprite Group to accelerate the use of data in improving customer experience and business operations. ShopriteX has been set up to work in an agile way, with centres of excellence as well as product focused teams. We have a few roles for Data Scientist and Data Analysts within each product team as well as within the...