Workforce Analyst

We’re looking for a skilled **Workforce Management Analyst** to establish and lead our workforce management function within the Customer Operations team. **Who we are**: Yoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payments and business tools. These connected tools are easy to tailor to diverse business...

We’re looking for a skilled Workforce Management Analyst to establish and lead our workforce management function within the Customer Operations team. Who we are Yoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payments and business tools. These connected tools are easy to tailor to diverse business needs,...

At Telebest, we are seeking a skilled Workforce Management Analyst to join our team. In this role, you will be responsible for the creation and management of schedules to ensure optimal delivery of customer experience. Your duties will include real-time monitoring and reporting of schedule deviations, coordination with outsourced sites, and work on real-time...

Workforce Management AnalystTFG Human Resources is seeking a highly skilled Workforce Management Analyst to join our team. As a key member of our Human Resources department, you will be responsible for developing business staffing and scheduling plans, models, and forecasting for our retail operations environment.Key Responsibilities:Develop data-driven...

About the RoleAmazon Development Centre (South Africa) (Proprietary) Limited is seeking a highly skilled Workforce Analyst to join our AWS Trust & Safety team. As a Workforce Analyst, you will play a critical role in supporting the creation and communication of site and profile-level short-term capacity plans to proactively manage known or projected capacity...

Job SummaryWe are seeking an experienced Real Time Workforce Analyst to join our AWS Support Engineering team in South Africa. As a valuable member of our team, you will be responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume.

Position Description:An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. Key performance areas will be: Provide scheduling and forecasting solution...

Telebest Workforce Management Analyst RoleWe are seeking a highly skilled Workforce Management Analyst to join our team at Telebest.Job DescriptionThe ideal candidate will have experience in coordinating multiple projects and data simultaneously, as well as direct experience as a Workforce Management RTA for at least 2 years. They should also possess strong...

Job Title: Workforce Management AnalystTFG Human Resources is seeking a highly skilled Workforce Management Analyst to join their team.Develop business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment.Provide scheduling and forecasting solution that is aligned to business strategies and budgets.Collects and...

About Amazon Development Centre (South Africa) (Proprietary) LimitedAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to...

Bachelor's degree or equivalent - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 2+ Years of experience in a Real Time Analyst / Workforce Management role - Knowledge of Real Time Monitoring, Intraday reporting, schedule adherence,...

**Workforce Manager** Our client is looking for a Workforce Manager to lead the team of WF Schedulers and Real-time Administrators within the Insights Hub, supporting all campaigns within the company. The WFM is also expected to work across all teams of the Contact Centre by means of forecasting and scheduling to ensure that a service of excellence is...

{"About the TeamAmazon Web Services (AWS) is a cloud platform that drives innovation in the industry. The AWS Trust & Safety team is responsible for ensuring a secure and trustworthy experience for our customers. Our team puts a high value on work-life balance and offers flexibility in working hours to achieve success at work without sacrificing personal...

4+ years of working cross functionally with tech and non-tech teams experience - 4+ years of team management experience - 4+ years of cross functional project delivery experience - 4+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Amazon has built a reputation...

**Purpose of the Job**: To provide operational forecasts and schedules to agreed standards and timescales. Working in-conjunction with other departments to ensure the correct staffing is in place to achieve the required service levels. **Who You Are**: - You are innovative and solution driven. - You have excellent communication and interpersonal skills...

Job Title: Assistant ManagerJob Summary:We are seeking an experienced Assistant Manager to join our Workforce Management team at WNS Global Services. The successful candidate will be responsible for developing and maintaining short and long-term forecast/capacity plans, ensuring sufficient staff is available during peak periods, and analyzing historical call...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The AWS Trust & Safety team (T&S) is the customer facing team in AWS Support responsible for enforcing AWS’s Acceptable Use Policy...

OverviewThe Workforce Group Ltd is seeking an experienced Financial Analyst to join our dynamic team in a pivotal role within depot operations. This position offers the opportunity to utilize strong analytical skills and attention to detail to drive financial management and optimization within our depot.Job DescriptionWe are looking for a highly skilled and...

5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Amazon has built a reputation...

About the RoleAmazon Web Services (AWS) is seeking a highly skilled Real Time Analyst to join our Support Engineering team. As a Real Time Analyst, you will play a critical role in ensuring the effective management of our support operations, including real-time monitoring of service levels and site performance.Key ResponsibilitiesMonitor and analyze...