Regional Sales Operations Manager

4 months ago


Johannesburg, South Africa Engen Full time

**Purpose of the Job**:
To optimise brand standards and profitability of service stations within a geographical area through the development of regional business plans thereby executing the Retail strategy at regional level.

**Who You Are**:

- You possess strong interpersonal and communication skills, along with exceptional problem-solving and analytical abilities.
- You are team-oriented, with a strong emphasis on customer satisfaction and relationship management.
- You thrive in high-pressure environments, working efficiently with mínimal supervision, and excel in managing your time effectively.
- You have a proven reputation for consistently exceeding performance expectations.
- You focus on operational excellence and are highly disciplined in executing tasks.

**What you will have done before**:
Baseline:

- NQF Level 7 (Degree in Marketing, Sales, Finance, Business or related)
- 10 years' experience in Retail Sales & Marketing, including people management, franchise & FMCG.

Advantageous:

- Experience in managing a Sales team
- Experience in managing a business department

**What will you be doing**:
**FINANCIAL PERFOMANCE**
- Drive regional profitability and sales through Retail initiatives with the sales team.
- Manage sales forecasts to meet or exceed targets.
- Turn around underperforming sites in your region.
- Contribute to the National Sales Capex/Opex plan and develop the regional budget.
- Ensure accurate budget indicators for tracking and controlling the regional budget.
- Monitor and report on monthly Capex/Opex spend and budget variances.
- Authorize expenditures within assigned limits.

**BUSINESS PROCESSES**
- Develop and implement regional and area-specific business plans with the team.
- Monitor performance against targets; develop contingencies to meet operational goals (e.g., RSD, NPS, Planograms, ROI).
- Ensure Retail Standards Compliance by managing audit findings and adherence to CPA regulations
- Manage dealer selection in line with regional targets and review quarterly dashboard results.
- Implement corrective action plans and ensure monthly call plans are in place.
- Define call plan objectives and compile monthly reports.
- Ensure strategy roll-out and identify sites for upgrade.

**CUSTOMER SUPPORT AND STAKEHOLDER ENGAGEMENT**
- Manage the relationship between Engen and dealers in your specific region through active participation in RAC and GAP meetings
- Ensure Regional Sales and Operations alignment with customer and stakeholder policy procedure.
- Engage internal customers and stakeholders on service delivery needs for your specific region and ensure that related SLAs are in place and adhered to.

**STAFF DEVELOPMENT AND MANAGEMENT**
- Ensure HR process compliance in the region
- Engage in talent management by developing Individual Development Plans (IDPs)
- Manage staff performance through contracts, reviews, and talent discussions.
- Enhance team effectiveness through knowledge transfer and skill development.
- _Foster team building through coaching and mentoring._

**HSEQ COMPLIANCE**
- Coordinate HSEQ compliance for your region by communicating procedures to staff and dealers.
- Enforce and model adherence to ENGEN's HSEQ policies and values

**Job Advert Closing Date**: All job adverts close five days after date posted

**Engen’s approved Employment Equity plans and targets will be considered as part of the recruitment process.**

**Important Information**:

- The appointment will be made in line with Engen's Employment Equity Strategy.
- Engen reserves the right not to make an appointment.

**Job Segment**:Regional Manager, Manager, Management



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