Head: Organisational Effectiveness

6 months ago

Cape Town, South Africa Metropolitan Life Full time

**Introduction**

Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.

Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.

**Role Purpose**

Develop and oversee the implementation of holistic organisational effectiveness solutions that increase the effectiveness of the business and facilitate the engagement of employees in order to empower the business to achieve its objectives.

**Requirements**:

- Postgraduate Degree in Human Resources/Industrial Psychology
- Registered psychometrist (Independent Practice)
- 5-7 years organisational effectiveness experience within an insurance or financial services environment
- Exposure to the development and implementation of organisational design and development interventions
- 3 years management experience

**Duties & Responsibilities**

**Design and develop holistic organisational effectiveness solution **(Internal Process)**:

- Keep abreast of trends, legislation and best practices within the organisational development field in order to optimise service offering and delivery.
- Collaborate with the relevant stakeholders in order to identify and develop organisational effectiveness interventions in support of business initiatives in line with MMH’s frameworks.
- Contribute to the development of MMH organisational effectiveness frameworks and solutions in order to ensure group wide frameworks incorporate the relevant business requirements.
- Partner with business leaders and HR team to develop and implement value adding organisation effectiveness practices including succession planning, talent pool development, capability assessments, skills inventory and developmental assessments in line with MMH frameworks.
- Align organisation effectiveness interventions with the business’ objectives and employees’ personal goals and growth and ensure organisation effectiveness integrates and supports the HR function.
- Use psychometric assessments to inform individual, function and/or organisational effectiveness strategies and plans in order to build an effective organisation and teams.
- Collaborate with HR team to identify, develop and facilitate organisation effectiveness programs and initiatives to address organisational effectiveness gaps in accordance with the organisation effectiveness strategy.
- Design and manage the implementation of change management methodologies and culture building initiatives aimed at supporting leaders and employees through business transformation in line with the business values.
- Design and manage the implementation of career management methodologies and utilise psychometric assessments to guide career progression engagements with leaders and employees in order to identify, deploy, motivate and energise talent.
- Collaborate with stakeholders to design, develop and implement leadership development interventions in line with MMH leadership framework.
- Design and manage the implementation workforce diversity programs that focus on facilitating understanding between groups in order for the business’ diversity to become a competitive advantage and increases productivity and work satisfaction.
- Act as trusted coach and advisor to leaders in the business on organisation development related issues.
- Build and maintain effective business relationships with all key stakeholders by initiating and maintaining regular interactions.
- Provide one-on-one coaching to leaders and monitor performance improvement interventions in order to evaluate effectiveness of the intervention.

**Assess the effectiveness and enhance the impact of organisational effectiveness solutions **(Internal Process)**:

- Effectively use diagnostic tools and monitor business results to determine the success of interventions and to design new interventions.
- Oversee organisation assessments and provide leadership with necessary recommendations to improve employee engagement, productivity and organisational effectiveness.
- Implement action research methodologies for assessment and problem solving aimed at improved effectiveness for the entire organisation or specific work units.
- Design and drive the implementation of organisation effectiveness reporting tools that will enable a higher quality of leadership decision making regarding employees.
- Continuously strive to enhance and improve the impact of organisation effectiveness interventions and service offering.
- Identify organisation effectiveness process

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