Organisational Development Manager

2 weeks ago

Cape Town, South Africa Teleperformance South Africa Full time

**Role**:Organisational Development Manager

**Direct Report**:Head of Organisational Development

**Work Mode**:In office

**Location**:Cape Town

Due to the needs of our international client base, this role may require occasional support outside of standard operational hours.

**Job Overview**:

- The **Organizational Development Manager** is a key leadership role that will assist in the design, implementation, and management of initiatives aimed at fostering a high-performance culture, improving employee engagement, this role will support the strategic and tactical direction of OD programs and projects within the organization. The Organizational Development Manager will play a pivotal role in change management, leadership development, talent management, performance optimization, and cultural transformation, contributing to the company’s long-term success.

**Key Competencies**
- **Strategic Thinking and Business Acumen**: Ability to align OD initiatives with company goals and market dynamics.
- **Change Management**: Expertise in leading and supporting organizational transformations while minimizing disruption.
- **Leadership Development**: Skilled in creating programs that nurture leadership talent and succession planning.
- **Employee Engagement and Culture**: Ability to design strategies that improve engagement, retention, and organizational culture.
- **Performance Management**: Experience in aligning performance processes with business goals to drive accountability and improvement.
- **Organizational Design**: Expertise in optimizing structures and workflows for efficiency and scalability.
- **Stakeholder Management**: Strong interpersonal and influencing skills to collaborate with leadership and teams.
- **Data-Driven Decision Making**: Proficiency in using data to assess and refine OD initiatives for continuous improvement.
- **Project Management**: Ability to manage multiple initiatives, ensuring timely and successful implementation.
- **Coaching and Mentorship**: Ability to develop and support employees' growth through coaching and feedback.
- **Communication and Influencing**: Strong communication skills to effectively advocate for OD strategies and engage stakeholders.
- **Emotional Intelligence**: High self-awareness and empathy to build trust, manage conflict, and foster a supportive work environment.

**Key Responsibilities**:
**Strategic Leadership Support**:

- Assist in the development and execution of the organizational development strategy, ensuring alignment with company goals and values.
- Collaborate with the Head of OD and senior leadership to identify and address organizational challenges and opportunities for improvement.
- Support in the creation of frameworks for cultural transformation and employee engagement initiatives.

**Leadership & Development**:

- Assist in the design, implementation, and evaluation of bespoke leadership development programs aligned with organizational needs and strategic goals.
- Support the creation of leadership competencies and success metrics to ensure leadership development initiatives are aligned with business performance.

**Change Management**:

- Support the design and implementation of change management strategies to facilitate business transformations.
- Assist in guiding teams through organizational changes, ensuring that communication, training, and resources are appropriately delivered.
- Monitor the impact of changes and suggest adjustments to improve the effectiveness of transitions.

**Talent Development**:

- Assist in overseeing leadership development programs for mid-senior level leaders, succession planning, and the creation of talent pipelines.
- Collaborate with HR and business leaders to identify and develop high-potential employees through targeted programs.
- Contribute to the introduction of continuous learning methodologies, performance improvement tools, and talent development initiatives.

**Performance Management**:

- Lead initiatives focused on improving organizational performance, including team development programs, performance review processes, and feedback mechanisms.
- Monitor the effectiveness of OD programs, measure performance outcomes, and suggest adjustments to enhance overall impact.
- Work with leaders to integrate performance management processes with organizational goals.

**Culture and Employee Engagement**:

- Promote and foster a culture of collaboration, inclusivity, innovation, and accountability.
- Design and execute strategies to enhance employee engagement, job satisfaction, and retention.
- Conduct organizational health assessments, including surveys and focus groups, to assess and improve the workplace culture.

**Organizational Design**:

- Support the design and implementation of organizational structures that optimize efficiency, scalability, and alignment with strategic goals.
- Analyze workflows and operational processes to ensure that the organizational structure supports business object

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