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Service Desk Technician

2 months ago

Johannesburg, South Africa Platinum HR Full time

**Key responsibilities/roles**:
1. Remote troubleshooting of problematic systems, devices, and services.

2. Communication with customer.

3. Escalation of on-site support requests.

4. Assist in replacement and upgrading of existing IT equipment including data transfer and replacement of hard disks, memory, etc.

5. Assist with general systems support and housekeeping tasks.

6. Assist with remote support calls, incident logging, and incident resolution and prioritize calls per defined Service Level Agreements.

7. Due to the flexible nature of the company, you will in addition be required to attend to specific tasks as circumstances require.

9. Strong knowledge of IP Networking and fault finding.

10. Installation and maintenance of wireless network systems.

11. Setup and configure switches including doing fault finding on switch failures.

12. Installation, setup, and configuration of wireless networks.

13. Troubleshoot Wi-Fi problems.

14. Installing network and server equipment onsite.

15. Performing necessary upgrades to network infrastructure.

16. Fiber installation, splicing and testing.

17. Upgrading of end-of-life systems.

18. Updating of task management system requests and completion of tasks within SLA limits.

20. AD/0365 administration.

21. Site internet connectivity - investigation and diagnostics.

22. SQL and PowerBI skills (Advantageous)

23. Mining experience (Advantageous)

**Minimum requirements and experience**:

- Grade: 12
- A+ Certification (required)
- N+ Certification (required)
- Experience working on a mine advantageous.
- Good communication skills, both oral and written.
- Valid driver’s license.
- Advanced computer literacy.
- Minimum 2 years post qualification experience in wireless and IT networking.
- 10+ year’s RF/Wireless experience.
- Leadership experience (Advantageous)

**Behavioural competencies**:

- Safety Awareness
- Managing Work
- Initiative
- Communication
- Interpersonal Skills
- High work standards

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/03/31

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