Isp Support Desk Technician

As a Service Desk Technician you will be responsible for but not limited to the following: - Resolving 1st and 2nd line issues and queries. - Answering and actioning customer requests. - Troubleshooting equipment and services. - Escalating faults to upstream providers and driving them to completion. - Mikrotik router troubleshooting and operation. -...

As a Service Desk Technician you will be responsible for but not limited to the following:Resolving 1st and 2nd line issues and queries. Answering and actioning customer requests. Troubleshooting equipment and services. Escalating faults to upstream providers and driving them to completion. Mikrotik router troubleshooting and operation. Customer connection...

Requirements: Very good communication skills – MUST HAVE Previous network support experience within a Service Desk environment, ideally within an ISP Professional with a calm manner, even under pressure Hands-on experience with network equipment, ideally with vendors such as Cisco and Juniper Good understanding of networking concepts, protocols and...

Requirements:Very good communication skills – MUST HAVEPrevious network support experience within a Service Desk environment, ideally within an ISPProfessional with a calm manner, even under pressureHands-on experience with network equipment, ideally with vendors such as Cisco and JuniperGood understanding of networking concepts, protocols and...

Requirements:Very good communication skills – MUST HAVEPrevious network support experience within a Service Desk environment, ideally within an ISPProfessional with a calm manner, even under pressureHands-on experience with network equipment, ideally with vendors such as Cisco and JuniperGood understanding of networking concepts, protocols and...

Requirements: Very good communication skills – MUST HAVE Previous network support experience within a Service Desk environment, ideally within an ISP Professional with a calm manner, even under pressure Hands-on experience with network equipment, ideally with vendors such as Cisco and Juniper Good understanding of networking concepts, protocols and...

Requirements: Very good communication skills – MUST HAVE Previous network support experience within a Service Desk environment, ideally within an ISP Professional with a calm manner, even under pressure Hands-on experience with network equipment, ideally with vendors such as Cisco and Juniper Good understanding of networking concepts, protocols and...

**The purpose of the position**: - Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator. - We aim for 100% no tickets breached so...

**About Reflex** Established in South Africa 23 years ago, Reflex Solutions has quickly grown into a reputable ICT solutions provider with a proven track record of renowned ICT solutions in the retail-sector and a strong FNO partnership network. We boast a team of highly experienced technical professionals, empowering us to deliver quick and high-quality...

**About our client**: One of the top IT companies in South Africa, where innovation seamlessly intersects with reliability. Established in 1995, our client has consistently led the charge in delivering exceptional IT Support and Services across diverse business sectors in South Africa. **About the role**: They aim for 100% no tickets breached, and the...

The purpose of the position: Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator. We aim for 100% no tickets breached so the job...

The purpose of the position:· Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator.· We aim for 100% no tickets breached so the...

The purpose of the position:· Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator.· We aim for 100% no tickets breached so the...

The purpose of the position:· Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator.· We aim for 100% no tickets breached so the...

IT Service Desk Technician (Helpdesk 1st Line Support) Job purpose Service Desk Technician providing first-line support to Client Sites using Remote Tools. Duties and responsibilities Validate newly created tickets from all Sources using Validation Matrixes. Validate First pass Assessment of Impact and Change if Required. Validate First Pass Assessment of...

About ReflexEstablished in South Africa 23 years ago, Reflex Solutions has quickly grown into a reputable ICT solutions provider with a proven track record of renowned ICT solutions in the retail-sector and a strong FNO partnership network. We boast a team of highly experienced technical professionals, empowering us to deliver quick and high-quality service...

Are you an experienced IT Help Desk Technician able to take the hassle out of any technical problem?Patient and friendly even with difficult customers? Able to share your advanced technical knowledge in the simple and understandable way?Then you are the perfect team member we are looking forIT Help Desk Technician responsibilities Perform troubleshooting...

About our client:One of the top IT companies in South Africa, where innovation seamlessly intersects with reliability. Established in 1995, our client has consistently led the charge in delivering exceptional IT Support and Services across diverse business sectors in South Africa.About the role:They aim for 100% no tickets breached, and the Support Desk...

**Synopsis** Are you driven by the opportunity to deliver outstanding support and resolve issues swiftly within a dynamic setting? We're in search of a committed Support Consultant to join our team. Operating within the Support Services Hub of the Services Desk Department, you'll be integral in ensuring seamless operations for our clientele. Your main...

Are you driven by the opportunity to deliver outstanding support and resolve issues swiftly within a dynamic setting? We're in search of a committed Support Consultant to join our team. Operating within the Support Services Hub of the Services Desk Department, you'll be integral in ensuring seamless operations for our clientele. Your main objective will be...