Isp Support Desk Technician

**The purpose of the position**: - Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator. - We aim for 100% no tickets breached so...

**About Reflex** Established in South Africa 23 years ago, Reflex Solutions has quickly grown into a reputable ICT solutions provider with a proven track record of renowned ICT solutions in the retail-sector and a strong FNO partnership network. We boast a team of highly experienced technical professionals, empowering us to deliver quick and high-quality...

**Synopsis** Are you driven by the opportunity to deliver outstanding support and resolve issues swiftly within a dynamic setting? We're in search of a committed Support Consultant to join our team. Operating within the Support Services Hub of the Services Desk Department, you'll be integral in ensuring seamless operations for our clientele. Your main...

A Telecoms company in Johannesburg North specialising as an Internet Service provider is recruiting a 1st Line support agent / Field Technician. **Requirements**: - Troubleshoot technical issues relating to Data, VOIP, Firewalling - Create and manage support tickets to ensure matters are attended to promptly - Guide clients through troubleshooting steps...

**Cool Ideas, leading ISP in Ros**ebank Johannesburg requires a Commercial Support Technician to join our team**: The Commercial Support Technician at Cool Ideas plays a crucial role in ensuring our commercial clients receive exceptional technical support and assistance. This position involves providing technical support for internet connectivity, resolving...

**Duties & Responsibilities**: - Develop and implement ISP sales strategies to target new customers and grow market share. - Lead and mentor a team of ISP sales representatives, providing guidance, training, and performance feedback - Identify and target potential ISP clients, build relationships with key decision-makers, and lead negotiations to secure...

**Title**: **L1 Service Desk Technician**: **Salary**: - 15000 **Description**: - Our client is an established provider of reliable IT infrastructure and services with head offices in KZN. They are currently looking for an IT Technician to operate from their offices in Bedfordview. - You will be the 1st point of contact for all Gauteng clients, so you...

**Job Number** - 72228 **Job Type** - Permanent **Job Title** - Desktop Technician/Service Desk Agent/Change Management Admin **Computer Skills** - IT related **Industry** - Hosting services **City** - Johannesburg **Province** - Gauteng**Roles and Responsibilities**: **Desktop Technician**: - **End-User Support**: - Provide technical support to...

Job Description Solve IT user queries and problems and provide high level support on complex problem resolution and advise on new established systems train users - Increase operational efficiency and suggest solutions to enhance cost effectiveness - Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate...

**Responsibilities**: - Increase operational efficiency and suggest solutions to enhance cost effectiveness - Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective - Responsible for the timely and effective response of IT Help Desk user queries and...

The National Service Desk Manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. The National Service Desk Manager should have a solid technical background combined with customer...

RESPONSIBILITIES - Support daily operations to ensure expected turnaround times or SLAs are being met. - Address billing rejections to ensure that customers are billed correctly and on time. - Ensure that installed, migrated and deleted orders are progressing correctly according to the process on the system. - Assess cancellation orders for approval or...

2years Provide excellent service to customers and meet expectations based on agreed processes Manage all incidents, maintain resolution times as specified in the company service level agreement Own customer issues through to resolution and to recognize when to escalate Provide reports as and when required. Ensure all service calls are closed on time Assist...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: To solve IT user queries and problems. Provide high level support on complex problem resolution, advise on new established systems and train...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To solve IT user queries and problems. Provide high level support on complex problem resolution, advise on new established systems and train...

Job Summary:We are seeking a Help Desk Professional to join our team at Liham Consulting Pty (Ltd). As a Help Desk Professional, you will be responsible for providing technical support and assistance to our clients via telephone, email, or ticketing system.The ideal candidate will have excellent communication skills, a strong understanding of hardware,...

We are seeking a Help Desk Manager to join our Customer Service team. As a Help Desk Manager, you will have to ensure that the technical hardware and software issues are properly resolved. You will also have to verify that the customer queries are resolved on time. You should also supervise the Front Desk Staff and ensure that they handle customer...

Gauteng, JHB - Northern Suburbs - R 800000 - R 900000 Annually Basic Salary**Position: Snr Service Desk Delivery Manager (ISP)** **Location: Johannesburg North** **A successful leading ISP is looking for an dynamic, customer-centric Senior Service Desk Delivery Manager to join their growing team!** **You MUST come from the ISP industry and have the...

**About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...

About the RoleHappy Elephant is seeking an experienced IT Support Specialist to join our team as a Deskside Technician. This role will require you to provide top-notch client-specific IT support, handle IT-related problems promptly, and maintain excellent communication with our Service Desk and other support teams.