IT Service Desk Technician

Position Overview: We seek an experienced and highly motivated Service Desk Manager to join our growing Dial a Nerd Business team. The Service Desk Manager will lead and manage our service desk team, ensuring the highest level of customer satisfaction and support for our clients. This role requires a strong background in IT support, exceptional leadership...

Gauteng, JHB - Northern Suburbs - R 15000 - R 20000 Monthly Cost To Company- Exciting opportunity for a Service Desk Technician. The company is a well established ICT service provider who have invested substantial capital and resources into next generation voice and data network architecture, enabling them to deliver quality, industry-leading products and...

We are seeking a Help Desk Manager to join our Customer Service team. As a Help Desk Manager, you will have to ensure that the technical hardware and software issues are properly resolved. You will also have to verify that the customer queries are resolved on time. You should also supervise the Front Desk Staff and ensure that they handle customer...

**About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...

**Job Number** - 72228 **Job Type** - Permanent **Job Title** - Desktop Technician/Service Desk Agent/Change Management Admin **Computer Skills** - IT related **Industry** - Hosting services **City** - Johannesburg **Province** - Gauteng**Roles and Responsibilities**: **Desktop Technician**: - **End-User Support**: - Provide technical support to...

As a Service Desk Technician you will be responsible for but not limited to the following: - Resolving 1st and 2nd line issues and queries. - Answering and actioning customer requests. - Troubleshooting equipment and services. - Escalating faults to upstream providers and driving them to completion. - Mikrotik router troubleshooting and operation. -...

**The purpose of the position**: - Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator. - We aim for 100% no tickets breached so...

**About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance...

We are seeking a highly skilled and experienced Service Desk Manager to oversee our service desk operations. The Service Desk Manager will be responsible for leading multiple teams of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. **KEY RESPONSIBILITIES**: - Provide...

Centurion, Johannesburg - Information Technology **Help Desk Coordinator (JB3235)** **Centurion, Johannesburg** R25 000 - R28 000 per month **Duration**: Permanent **Overview** **Minimum Requirements**: Bachelor's degree in information technology or related field is a plus. Proven experience in a help desk or technical support role, with a strong...

The purpose of the position:· Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator.· We aim for 100% no tickets breached so the...

Are you looking for a career where you can make an impact and progress quickly? Are you looking to work in one of the best service desks in the region? Our client is looking for someone who will take charge and lead our team to success! **Key Roles and Responsibilities: - Responsible for managing a team of service desk agents. - Contribute to the process of...

SERVICE DESK MANAGER | JOHANNESBURGR470,000 CTC PER ANNUM Our client is a leading full-service commercial Bank, is looking for Service Desk Manager to join their team. The company operates across ten African countries, the UAE and UK, with representative offices in China, India and Lebanon. Theyre evolving to redefine the power of relationship. JOB MISSION:...

SERVICE DESK MANAGER | JOHANNESBURG R470,000 CTC PER ANNUM Our client is a leading full-service commercial Bank, is looking for Service Desk Manager to join their team. The company operates across ten African countries, the UAE and UK, with representative offices in China, India and Lebanon. Theyre evolving to redefine the power of relationship. JOB...

SERVICE DESK MANAGER | JOHANNESBURGR470,000 CTC PER ANNUM Our client is a leading full-service commercial Bank, is looking for Service Desk Manager to join their team. The company operates across ten African countries, the UAE and UK, with representative offices in China, India and Lebanon. Theyre evolving to redefine the power of relationship. JOB MISSION:...

Responsible for Level 1 support of any issue raised by a customer. **Education (Formal Qualification required)** Minimum Grade 12 Knowledge of general accounting / bookkeeping procedures Proficient in relevant computer software **Experience (Minimum Experience required - type and number of years)** Office administration Year(s) 1-3 years **Output 1 GSS...

**JOB PURPOSE** Operational role in the digital technology organization and is accountable for the processing and coordination of appropriate and timely responses to service desk process records (incident, problems, requests, etc.) and ensuring they are appropriately assigned. Support the general and maintenance of the ServiceDesk platform. **KEY...

**Synopsis** Are you driven by the opportunity to deliver outstanding support and resolve issues swiftly within a dynamic setting? We're in search of a committed Support Consultant to join our team. Operating within the Support Services Hub of the Services Desk Department, you'll be integral in ensuring seamless operations for our clientele. Your main...

**1. Technical Proficiency**: - Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. - ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with...