Desktop Technician/service Desk Agent/change

7 months ago

Johannesburg, South Africa Unique Personnel Full time

**Job Number**
- 72228

**Job Type**
- Permanent

**Job Title**
- Desktop Technician/Service Desk Agent/Change Management Admin

**Computer Skills**
- IT related

**Industry**
- Hosting services

**City**
- Johannesburg

**Province**
- Gauteng**Roles and Responsibilities**:
**Desktop Technician**:

- **End-User Support**:

- Provide technical support to end-users, addressing hardware and software issues.
- Install, configure, and troubleshoot desktops, laptops, and peripherals.
- **Hardware and Software Maintenance**:

- Conduct regular maintenance tasks, including hardware upgrades and software patches.
- Collaborate with vendors to resolve hardware and software-related issues.
- **Documentation**:

- Maintain accurate records of hardware inventory, software licenses, and user configurations.
- Create and update documentation for troubleshooting procedures and solutions.

**Service Desk Agent**:

- **First-Line Support**:

- Serve as the first point of contact for IT-related issues, providing timely and effective support.
- Log, categorize, prioritize, and assign incidents and service requests.
- **Communication**:

- Clearly communicate technical solutions to non-technical end-users.
- Keep end-users informed about the status and resolution of their reported issues.
- **Knowledge Base Management**:

- Contribute to the development and maintenance of a comprehensive knowledge base.
- Assist in the creation of user guides and FAQs to enhance end-user self-help options.

**Change Management Admin**:

- **Change Request Processing**:

- Facilitate the submission, review, and approval of change requests.
- Ensure that change requests align with organizational policies and procedures.
- **Coordination**:

- Collaborate with IT teams to schedule and coordinate changes, minimizing impact on end-users.
- Communicate change schedules and potential disruptions to relevant stakeholders.
- **Documentation and Reporting**:

- Maintain accurate records of implemented changes and their outcomes.
- Generate reports on change management activities and provide insights for continuous improvement.**Inherent Requirements**
- 3 to 5 years’ experience in Desktop Management with ITIL certificate.**Qualifications**:

- High school diploma or equivalent; relevant certifications or degree in IT is a plus.
- Proven experience in desktop support, service desk operations, or change management.
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication skills.
- Familiarity with ITIL principles and change management frameworks is desirable.

**What Qualification**
- IT

**Minimum Qualification**
- Diploma

**Status**
- Available

  • IT Service Desk Supervisor

    7 months ago

    Johannesburg, South Africa Tsebo Group Full time

    **About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...

  • Service Desk Agent L2

    16 hours ago

    Johannesburg, South Africa Nexio Full time

    **ROLE PURPOSE** While providing the highest customer service, the service desk agent answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customer's request in a timely fashion. The Service desk agent provides desktop support, such as password or account related queries, Outlook, VPN, APN (3G),...

  • Desktop Support Technician

    6 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Desktop Support Technician Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up...

  • Desktop Support Agent

    7 months ago

    Johannesburg, South Africa Performer Recruitment Full time

    Introduction Our client who is a MSP based in Rivonia is looking for a Desktop Support Agent. The Desktop Support Agent will be responsible for technical implementation activities which include installations, O365 licencing/provisioning, and PBX licence/extension assignments and renewal of all client domains for clients as required. This to ensure that end...

  • IT Service Desk Agent

    7 months ago

    Johannesburg, South Africa Tsebo Group Full time

    **About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...

  • Senior Managed Services Client Service Desk Agent

    4 months ago

    Johannesburg, South Africa NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • IT Service Desk Agent

    7 months ago

    Johannesburg, South Africa TradeLink Retail Systems Pty Ltd Full time

    Urgently looking for IT Service Desk Agents **Requirements**: Matric Certificate IT Qualification 3 - 5 Years in a similar role Experience working on JIRA System Excellent communication skills **Salary**: R11,000.00 - R13,000.00 per month Ability to commute/relocate: - Johannesburg, Gauteng: Reliably commute or planning to relocate before starting...

  • Service Desk Agent

    6 months ago

    Johannesburg, South Africa Liham Consulting Pty (Ltd) Full time

    Job Description:Respond to service requests and incidents reported via telephone, email, or ticketing system.Provide first-line technical support and troubleshooting for hardware, software, and network-related issues.Assist users with password resets, account unlocks, and basic application support.Accurately log and track all incidents and service requests...

  • Service Desk Agent

    6 months ago

    Johannesburg, South Africa Liham Consulting Pty (Ltd) Full time

    Job Description:Respond to service requests and incidents reported via telephone, email, or ticketing system.Provide first-line technical support and troubleshooting for hardware, software, and network-related issues.Assist users with password resets, account unlocks, and basic application support.Accurately log and track all incidents and service requests...

  • Service Desk Agent

    7 months ago

    Johannesburg, South Africa Pink Elephant Full time

    JOB TITLE - SERVICE DESK AGENT DUTIES AND RESPONSIBILITIES: - Incident Handling: Ticket Resolution: Receive, log, and categorize incidents and service requests. Troubleshooting: Diagnose and resolve technical issues or escalate them to the appropriate support groups. - Customer Interaction. User Support: Provide frontline support to end-users, addressing...

  • IT Service Desk Agent

    4 weeks ago

    Johannesburg, South Africa Nexio Full time

    Job title : IT Service Desk AgentJob Location : Gauteng, JohannesburgDeadline : December 05, 2024Quick Recommended Links Jobs by Location Job by industries ROLE PURPOSE The Service Desk Agent is the first point of contact for Vodacom/Nexio users and other customers seeking support through telephone, email, or automated systems. With a commitment to...

  • Service Desk Agent

    6 months ago

    Johannesburg, South Africa iOCO Full time

    JOBNUMBER **iOCO02978** - CONTRACT TYPE **Contract** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: Are you passionate about delivering exceptional customer service and providing technical support? We're seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent,...

  • Desktop Support Technician D

    16 hours ago

    Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To perform onsite hardware software and peripheral updates and repairs in our organisation.**experience and qualifications**: - Degree or...

  • IT Service Desk Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa IOCO Full time

    We are seeking a talented IT Service Desk Manager to join our team in Johannesburg. As a key member of our Application Support teams, you will play a vital role in ensuring the smooth operation of our services.The ideal candidate will have 3-5 years of proven management experience in an IT Service Desk environment, with a focus on application support. You...

  • Managed Services Client Service Desk Agent

    4 months ago

    Johannesburg, South Africa NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Managed Services Client Service Desk Agent

    4 months ago

    Johannesburg, South Africa NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Service Desk Agents

    2 months ago

    Johannesburg, South Africa TradeLink Retail Systems Pty Ltd Full time

    Urgently looking for a French Speaking Service Desk Agent based in Johannesburg. **Responsibilities**: - _Receive and handle requests for service, following agreed procedures._ - _Promptly allocate calls as appropriate._ - _Log incidents and service requests and maintain relevant records:_ - _Identify and classify incident types and service...

  • German Junior Service Desk Agent

    7 months ago

    Johannesburg, South Africa Pink Elephant Full time

    Join Our Team as a German Junior Service Desk Agent! Are you a dynamic individual with a passion for communication and a knack for speaking fluent German? We're on the lookout for someone just like you to join our team and kickstart their career journey! As an IT Agent, you'll be at the forefront of our operations, using your excellent people skills and...

  • Mandarin Junior Service Desk Agent

    7 months ago

    Johannesburg, South Africa Pink Elephant Full time

    Join Our Team as a Mandarin Junior Service Desk Agent! Are you a dynamic individual with a passion for communication and a knack for speaking fluent Mandarin? We're on the lookout for someone just like you to join our team and kickstart their career journey! As an IT Agent, you'll be at the forefront of our operations, using your excellent people skills...

  • Italian Junior Service Desk Agent

    7 months ago

    Johannesburg, South Africa Pink Elephant Full time

    Join Our Team as a Italian Junior Service Desk Agent! Are you a dynamic individual with a passion for communication and a knack for speaking fluent Italian? We're on the lookout for someone just like you to join our team and kickstart their career journey! As an IT Agent, you'll be at the forefront of our operations, using your excellent people skills and...