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Isp Support Desk Technician
7 days ago
As a Service Desk Technician you will be responsible for but not limited to the following:
- Resolving 1st and 2nd line issues and queries.
- Answering and actioning customer requests.
- Troubleshooting equipment and services.
- Escalating faults to upstream providers and driving them to completion.
- Mikrotik router troubleshooting and operation.
- Customer connection troubleshooting
- PBX troubleshooting
**Requirements**:
- A minimum of 2 years in a Service Desk role
- CompTIA A+ and N+ **(essential)**:
- Mikrotik MTCNA **(essential)**:
- FortiGate NSE (Beneficial)
We are looking for an individual with strong communication skills, who displays patience and out of the box thinking when resolving issues.
Good Time and Risk management capabilities
Own vehicle and valid driver's licence
The company offers a family orientated work environment with excellent potential for growth and development.
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