Administrator (Fulfilment Colleague)
1 month ago
**Description**:
The role of the Fulfilment Team Colleague is to ensure products ordered by our business customers are accurate and returned within our agreed SLA’s. Our customers work to strict timescales to facilitate the house buying process and it is important that all Fulfilment Team Colleagues impart the same level of importance to the products we deliver back to the customer.
**Key Responsibilities**:
- Order data products via a number of sources including online, telephone and hard copy.
- Using our in-house technology to manage the progression of orders to fulfilment for our customer.
- Ensure accurate alignment of customer-placed orders with the corresponding address and plot boundaries, vital for property transactions reliant on correct boundary selection.
- Utilise in-house and third-party technologies to verify the accuracy of addresses and property locations.
- Demonstrate excellent attention to detail in reviewing and cross-referencing property data to prevent discrepancies.
- Develop a strong understanding of our product offering, associated suppliers, and the data required to support correct order fulfilment.
- Cultivate a clear understanding of how addresses and property boundaries interrelate, ensuring that all mapped information supports accurate property transactions.
- Collaborate with clients and team members to resolve any inconsistencies or questions regarding boundary data.
- Maintain thorough records of verification processes and any amendments made to property details.
- Re-submit any system rejections.
- Chasing results and any overdue orders.
- Processing credits and extra charges.
- Cancellation and expedite products ordered.
- Manually keying of orders.
**Skills, Knowledge and Expertise**:
- Have the drive to develop an in-depth knowledge of our suppliers, products and services.
- Have a positive, can-do attitude and excellent communication skills, working and communicating in a professional manner.
- Good IT skills, able to learn new bespoke systems to a workable level.
- Develop an understanding of the varied tasks that are required specific to the supplier and product and how those tasks affect the workflow of a customer order.
- Be process driven, recognising and adhering to the required procedures with accuracy and attention to detail.
- You will achieve the SLA’s and KPI’s set by the business, working as a team to achieve set targets.
- Able to work on-site from our Cape Town office 4 days a week.
**Benefits**:
At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
**Do you share our DNA?**
- We ask how tomorrow can be better than today
- We are passionate about solving our customer's challenges
- Our ideas break boundaries
- We value different perspectives and encourage dialogue
- We take ownership and celebrate together
**About Dye & Durham**:
Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions - practice management, data insights and due diligence, and client onboarding - give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.
Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.
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