Order Fulfillment Associate with Excellent Customer Service Skills
22 hours ago
Location: Remote (Ability to work within specified time zones as needed)
Work Schedule: Flexible based on company needs, typically Monday to Friday.
About the RoleWe are seeking a highly skilled and customer-focused Order Fulfillment Associate to join our team at Sagan. In this role, you will play a vital part in ensuring seamless order processing and exceptional customer service.
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat to provide timely and accurate solutions.
- Process orders efficiently and ensure timely shipment and delivery to meet customer expectations.
- Update customer accounts and manage order documentation to maintain accurate records.
- Resolve customer complaints and issues promptly and professionally.
- Collaborate with warehouse and logistics teams to ensure smooth order fulfillment.
- Maintain in-depth knowledge of products and services to effectively assist customers.
Requirements
To succeed in this role, you should possess:
- A high school diploma or equivalent; a college degree is preferred.
- Proven experience in customer-facing roles, particularly in customer service and order processing.
- Familiarity with CRM and order management systems.
Preferred Skills
The ideal candidate will also have:
- Exceptional communication and interpersonal skills to build strong relationships with customers and colleagues.
- Strong attention to detail and organizational abilities to manage multiple orders and priorities.
- Proficiency in Microsoft Office Suite and relevant software to streamline tasks.
- Ability to multitask in a fast-paced environment with ease.
Estimated Salary Range:
$55,000 - $65,000 per year, depending on experience and qualifications.
About Sagan
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses by connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
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