Servicenow Platform Administrator

2 weeks ago

Cape Town, South Africa Advania UK Full time

**ServiceNow Platform Administrator**

**About Us**:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

ServiceNow is our key operational platform, fundamental to the delivery of all of our Managed Services across the Group. Our platform has approximately 1000 fulfiller users supporting 40,000 Client end users through 15 Portals and is continually evolving through the adoption of increased ITSM and CSM (TPSM) functionality. Our busy and growing internal ServiceNow team work with both internal stakeholders and Clients and are central to the continuing success of our organisation.

**Position Overview**:
As a ServiceNow Platform Administrator, you will be part of a growing ServiceNow team working to support the ServiceNow ITSM/CSM solution that underpins our growth and innovation as a leading Managed Service Provider.

You will act as first point of contact for all requests and incidents coming to the ServiceNow team largely from internal resolvers and Advania UK business users. You will proactively manage the queue by reviewing new tasks and carrying out initial triage, keeping the requesters updated with progress and overseeing the incident or request through to completion.

As a junior member of the team, you will be expected to handle no-code/low-code platform configurations, such as group memberships, user permissions updates, and straight-forward customer on-boarding and off-boarding tasks in ServiceNow.

You will help manage resourcing in the team by building ServiceNow reports and dashboards showing ticket volumes and SLAs met/breached.

You will be an advocate of ServiceNow and demonstrate a willingness to self-study, to expand your ServiceNow knowledge within your own personal developer instance. You will work as part of a larger team, assigned to a Senior team member to mentor and train you and you will be hoping to grow your career by achieving relevant ServiceNow badges and certifications.

**Responsibilities**:
In this role, you can expect to be involved with:

- Working under the guidance of a senior platform team member
- Participating in the ServiceNow team incident management, request fulfilment and problem management processes
- Fulfilling user admin and permissions management requests
- Performing data imports and exports where required
- Building team reports and dashboards illustrating sprint velocity, incident resolution and request fulfilment trends and metrics
- Carrying out general administration within the platform
- Creating and maintaining knowledge documentation relating to platform administration
- Performing configuration and development work relevant to experience and capability

**Qualifications & Experience**:

- A "ServiceNow Certified System Administrator" qualification
- Ideally a ITL v4 foundation certificate, but this is not essential

In addition, the following attributes the team are looking for are:

- Strong analytical skills and problem-solving skills
- Good oral and written communication
- Work well in a team environment
- Experience of working in a customer support role
- A proactive attitude to learning and development

Click here for the list of benefits.

This is a remote-first hybrid role. See here for details about our hybrid workstyle.

**#LI-Hybrid**

Our Selection Process:

  • Service Now Technical Consultant

    3 weeks ago

    Cape Town, South Africa JenRecruitment Full time

    An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We are a group of skilled architects, project managers, process and technical consultants, delivering across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and transform the way in which they work. Our team...

  • Administrator

    2 weeks ago

    Cape Town, South Africa Engen Full time

    **Who You Are**: - You are dynamic thinker with a high aptitude for learning. - Excellent communication skills and ability to build solid relationships with stakeholders at all levels. - Ability to identify, prioritize and solve high impact business issues. - Strong analytical & problem-solving skills. - You can work under pressure. - You are organized and...

  • Senior Service Now Technical Consultant

    2 weeks ago

    Cape Town, South Africa Computacenter Full time

    **Location**: South Africa - Cape Town | **Job-ID**:205539 | **Contract type**:Standard | ** Business Unit**: IT Service Delivery/Managed Services **Life on the Team** An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We are a group of skilled architects, process and technical consultants...

  • Service Now Technical Consultant

    1 week ago

    Cape Town, Western Cape, South Africa JenRecruitment Full time

    An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We are a group of skilled architects, project managers, process and technical consultants, delivering across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and transform the way in which they work.Our team culture...

  • Vendor Data Administrator

    2 weeks ago

    Cape Town, South Africa Engen Full time

    **Purpose of the Job**: The Vendor Data Administrator is required to provide administration and oversight of the vendor onboarding, vendor vetting, vendor data integrity and maintenance, vendor performance reports and vendor deregistration processes to contribute to a strong vendor management process with clean data. **Who You Are**: - You are dynamic...

  • Senior Platform And Compute Engineer

    1 week ago

    Cape Town, Western Cape, South Africa Logicalis Group (De) Full time

    Why choose Logicalis?It's not just IT solutions, It's IT global know-how Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.Our customers span industries and geographical regions; and our focus is to...

  • Project Lead

    2 days ago

    Cape Town, South Africa Root Platform Full time

    We’re a fast-growing tech startup building global infrastructure that powers the future of insurance. We're looking for a Technical Project Lead to guide clients through rapid, robust implementations on the Root platform. Your goal is to ensure that clients have effective, accurate, error-free and swift product launches, and work closely with our Solutions...

  • Senior Platform and Compute Engineer

    4 weeks ago

    Cape Town, Western Cape, South Africa Logicalis Full time

    Why choose Logicalis?It's not just IT solutions, It's IT global know-how Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.Our customers span industries and geographical regions; and our focus is to...

  • Senior Platform and Compute Engineer

    1 week ago

    Cape Town, Western Cape, South Africa Logicalis Full time

    Why choose Logicalis?It's not just IT solutions, It's IT global know-how Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.Our customers span industries and geographical regions; and our focus is to...

  • Senior Platform and Compute Engineer

    4 weeks ago

    Cape Town, Western Cape, South Africa Logicalis Full time

    Why choose Logicalis?It's not just IT solutions, It's IT global know-how Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.Our customers span industries and geographical regions; and our focus is to...

  • Project Lead

    1 week ago

    Cape Town, Western Cape, South Africa Root Platform Full time

    We're a fast-growing tech startup building global infrastructure that powers the future of insurance. We're looking for a Technical Project Lead to guide clients through rapid, robust implementations on the Root platform. Your goal is to ensure that clients have effective, accurate, error-free and swift product launches, and work closely with our Solutions...

  • Lead Platform Engineer

    4 weeks ago

    Cape Town, Western Cape, South Africa SabenzaIT Full time

    Join Our Team as a Platform Engineer Lead Are you passionate about shaping the future of technology? Do you thrive in leading dynamic teams to success? If so, we have an incredible opportunity for you We're seeking a talented Platform Engineer Lead to spearhead our innovative projects and lead a team of platform engineers to new heights. As the Platform...

  • Lead Platform Engineer

    2 months ago

    Cape Town, Western Cape, South Africa SabenzaIT Full time

    Join Our Team as a Platform Engineer Lead Are you passionate about shaping the future of technology? Do you thrive in leading dynamic teams to success? If so, we have an incredible opportunity for you We're seeking a talented Platform Engineer Lead to spearhead our innovative projects and lead a team of platform engineers to new heights. As the Platform...

  • Platform Engineering Lead

    4 days ago

    Cape Town, South Africa Boardroom Appointments Full time

    **Key Roles and Responsibilities**: - ** Technical Leadership and Strategy**:Lead the development and execution of the organization's platform engineering strategy. Provide technical leadership and guidance to the platform engineering team, ensuring alignment with business goals. - ** Team Management**:Manage and mentor a team of platform engineers,...

  • Platform Engineering Lead

    5 days ago

    Cape Town, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Platform Relationship Manager

    3 weeks ago

    Cape Town, South Africa Supreme Placements Full time

    **Qualifications, Experience and Knowledge** - Related Tertiary Qualification(s) - BCom Economics / Investment Management / Finance. - Minimum of 5 years’ retail investment experience that include client-facing responsibilities. - CFP accreditation would be an advantage **Minimum Requirements** - Knowledge of the South African Investment Industry,...

  • Platform Engineering Lead

    1 week ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time

    Key Roles and Responsibilities:- Technical Leadership and Strategy:Lead the development and execution of the organization's platform engineering strategy. Provide technical leadership and guidance to the platform engineering team, ensuring alignment with business goals.- Team Management:Manage and mentor a team of platform engineers, fostering a...

  • Platform Relationship Manager

    1 week ago

    Cape Town, Western Cape, South Africa Supreme Placements Full time

    Qualifications, Experience and Knowledge Related Tertiary Qualification(s) BCom Economics / Investment Management / Finance. Minimum of 5 years' retail investment experience that include clientfacing responsibilities. CFP accreditation would be an advantageMinimum Requirements Knowledge of the South African Investment Industry, including Linked Investment...

  • Platform Relationship Manager

    2 weeks ago

    Cape Town, South Africa Momentum Investments Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** The individual is...

  • Platform Engineering Lead

    2 months ago

    Cape Town, South Africa Boardroom Appointments Full time

    Key Roles and Responsibilities:Technical Leadership and Strategy: Lead the development and execution of the organization's platform engineering strategy. Provide technical leadership and guidance to the platform engineering team, ensuring alignment with business goals.Team Management: Manage and mentor a team of platform engineers, fostering a collaborative...