Colleague Experience Specialist

3 months ago

Cape Town, South Africa H&M Full time

As the Colleague Experience Specialist, you take responsibility for creating an inspiring and meaningful experience for our customers and colleagues within our Support Office.

You are a brand ambassador who demonstrates H&M Values, Fashion and Sustainability in everything that we do.

In accordance with our legal requirements and H&M standards, you ensure that our policies, and procedures are met in collaboration with the relevant stakeholders.

You take initiative and show creativity in developing and maintaining a positive work environment, which involves leading and coordinating various office initiatives including but not limited to office events & socials, our internal communication plan, and key projects in partnership with the HR Function. You also provide administrative support to our Support Office colleagues and assists in overall office activities.

You take pride in presenting our Support Office in way that is in line with our brand expectations, which includes securing the look and feel of the overall office, including the reception area, meeting rooms, canteen, and storage areas.

You are a travel expert with exceptional knowledge of local hotels, event venues, and restaurants. You are a point of contact for all travelers and take responsibility in ensuring that we provide them with the best possible experience.

In this role, you also form part of our Customer Service team as support in resolving customer queries and driving customer service initiatives.

Your responsibilities includes but are not limited to:

- Greets, welcomes and acts as a host to all visitors
- Acts as a modern concierge, connecting colleagues with the relevant functions or service providers based on their requests
- Drives colleague communication topics related to key updates, company initiatives and engagement activities
- Sends communications to office colleagues, as necessary, regarding office best practices, routines, and colleague updates
- In partnership with Customer Service, assists with ensuring all customer query KPI’s are met
- Leads and performs all office routines, including opening and closing of the office and follows all office best practices
- Point of contact for all Support office and Area Office Request
- Demonstrate a strong understanding of travel experience and is able to provide sound advice as well as recommendations to travelers
- Drives the execution of internal communication campaigns across all business units alongside the various stakeholders
- Maintains overview and updates the relevant MS Teams folders, Colleague Portal and CSI

**Qualifications**
- Excellent verbal, written and listening communication skills
- Ability to communicate company objectives and information to our colleagues in a clear and engaging way
- Strong sense of customer service and interpersonal skills
- Knowledgeable with the local legislation requirements concerning Health & Safety
- Proficient with Microsoft tools, with advances skills in MS PowerPoint

**Additional Information** Inclusion & Diversity**
- H&M_**_ _**_is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. _

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

  • Colleague Experience Specialist

    7 months ago

    Cape Town, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity...: **Role Purpose** An Engagement and Communications Co-Ordinator is a true people person who strives to make Sigma a great place to work. They are responsible for the delivery of a wide range of value-add events. This role is aimed to make a really make a positive impact and be a key player in supporting the operations and...

  • Customer Experience Specialist

    1 month ago

    Cape Town, Western Cape, South Africa TTEC Full time

    TTEC is a global company that makes customers happy. Since 1982, we've helped leading brands deliver exceptional customer experiences through our unique blend of humanity and technology.About the RoleWe're seeking a Customer Experience Specialist to join our team in Cape Town, South Africa. As a key member of our night shift, you'll be responsible for...

  • Paid Media Specialist

    7 months ago

    Cape Town, South Africa Digital Marketing Specialist Full time

    **About Us** Join our dynamic, 100% remote team that's behind some of the most innovative entertainment and e-commerce campaigns worldwide. Though our company may be little known, our impact is huge, creating tens of millions in revenue annually for our clients. We're known for exceptional service, expertise, and ROI. Our portfolio includes campaigns for...

  • Web Analyst

    2 days ago

    Cape Town, South Africa Digital Marketing Specialist Full time

    **Description** We are looking for an experienced Web Analytics & Tag Management Specialist, on a part-time employed (Mo-Fri, 22.5hrs/week). You’ll have an excellent working level of Google Tag Manager, Google analytics (UA and GA4) and Google Data Studio to support platform implementation, as well as tagging, testing, and ad hoc...

  • Customer Experience Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Merand Corbett & Associates Full time

    Job Title: Customer Experience SpecialistAt Merand Corbett & Associates, we are seeking a skilled Customer Experience Specialist to join our team. As a key member of our sales and support department, you will be responsible for ensuring customer needs are met and identifying opportunities for growth.Responsibilities:Resolve customer queries in a timely and...

  • Travel Experience Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa CME Recruitment Full time

    About the JobCME Recruitment is looking for a skilled Travel Experience Specialist to work with award-winning tour operators in the travel industry. The successful candidate will have expertise in crafting high-quality, tailor-made itineraries for various traveler segments.This role involves end-to-end sales processes, including planning, costing, refining,...

  • Customer Experience Specialist

    4 months ago

    Cape Town, South Africa DigiCert Full time

    **Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...

  • Customer Experience Specialist

    7 months ago

    Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...

  • Customer Experience Specialist

    7 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Customer Experience Specialist

    7 months ago

    Cape Town, South Africa DigiCert Full time

    **Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...

  • Business Operations Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Scholtz Partners International Full time

    We are seeking a highly skilled Business Operations Specialist to join our team at Scholtz Partners International. This is an excellent opportunity for an experienced Admin Assistant to take their career to the next level.About the RoleAs a Business Operations Specialist, you will be responsible for managing and coordinating various administrative tasks,...

  • People & Culture Experience Specialist

    7 months ago

    Cape Town, South Africa Lula Full time

    **WHAT WE DO** We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it! Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they...

  • Greek Speaking Customer Experience Specialist

    1 week ago

    Cape Town, South Africa Initiate International Full time

    Are you fluent in **Greek** and looking for a once-in-a-lifetime** job** opportunity in **Cape Town, South Africa**? Keep reading! A leading tech team have an exciting opportunity for a** Greek** speaking **Customer Experience Specialist** to join their amazing team! Your key **job** responsibilities as the** Greek** speaking **Customer Experience...

  • Event Experience Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Propel Photo Booths Full time

    Propel Photo BoothsWe are seeking a highly motivated individual to fill the role of Event Experience Specialist. The successful candidate will be responsible for setting up, operating, and breaking down photo booths at various events in and around Cape Town from our base in Paarden Eiland.Key Responsibilities:Efficiently set up and dismantle photo booth...

  • Customer Experience Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Emporium Human Capital Full time

    Emporium Human Capital is committed to delivering exceptional customer experiences.To achieve this goal, we seek a talented Customer Experience Specialist to join our team.This individual will be responsible for designing and implementing comprehensive customer support strategies, delivering high-quality training, and collaborating with clients to drive...

  • Customer Experience Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa TTEC Full time

    **About TTEC:**We are a global company that helps businesses build engaged, pleased, and profitable customer experiences.We talk to millions of customers every day on behalf of leading brands. Our team members are the heart of this process, ensuring that every interaction is exceptional.We believe in making customers happy, which is why we're looking for...

  • Customer Experience Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa The Hiring House Full time

    The Hiring House is seeking a seasoned Customer Experience Specialist to join our team. This role offers a competitive salary of $65,000 - $80,000 per annum, depending on experience and qualifications.About the RoleIn this key position, you will be responsible for delivering exceptional customer experiences across various portfolios. Your primary focus will...

  • IT Compliance Specialists

    3 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Navigate your career to new heights with Network Recruitment as an IT Compliance Specialist! We are seeking a highly skilled and experienced professional to lead technical audit projects and ensure compliance with industry standards and regulatory requirements.About the RoleThis exciting opportunity requires a proven track record, academic excellence, and a...

  • User Experience Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa ICT Engage Full time

    About the Role:We are seeking a highly skilled User Experience Specialist to join our team at ICT Engage. As a key member of our e-learning solutions team, you will be responsible for designing and developing engaging online learning experiences.Key Responsibilities:Design and implement user-friendly and visually appealing front-end designs for our WordPress...

  • Client Experience Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa RTT Full time

    Job Summary:We are seeking a highly motivated Client Experience Specialist to join our team at RTT. As a key member of our customer service team, you will be responsible for delivering exceptional service experiences to our clients.About the Role:This is an exciting opportunity for a customer-focused individual to join our team and contribute to driving...