Workshop Team Leader

3 days ago

Pretoria, South Africa Sydsen Full time

Our client in the Automotive Industry is looking for a
**Workshop Team Leader** to join their team.

**Requirements**:

- Senior Certificate (Grade 12).
- Computer literate (Office suite).
- Valid Drivers license.
- Motor Dealership workshop experience (2 years supervisory).
- Qualified Master Technician.
- Management diploma.
- An effective understanding of financial budgeting principals.
- Managerial experience within the Motor Dealership Industry.
- An effective understanding of 2000/2010 electrical technology (i.e., boardnet).
- An effective understanding of the Occupational Health and Safety Act. 1993

**Responsibilities**:

- Provide consultation to technicians regarding unresolved technical problem (if unresolved).
- Provide consultation to TSHARA Champion regarding unresolved technical problem (if unresolved).
- Relay service action solution from TSHARA system to technical staff.
- Ensure continuous support and guidance to technical staff throughout technical problem identifying stage.
- Ensure future corrective actions plans to various technical problems are implemented.
- Ensure customer is informed off all work done on vehicle.
- Monitor the capturing of all vehicle details on workshop tracking system by aftersales staff.
- Ensure that regular, updated feedback on all work done on vehicles is communicated to customer via ASC.
- Ensure all problems of vehicles on daily WIP are attended to speedily.
- Ensure workshop throughput is accurately monitored.
- Assist with any delay in throughput in the workshop.
- Manage wash bay throughput and be aware of all vehicle status.
- Ensure workshop is loaded according to productive and available staff.
- Control workshop productivity (i.e., hours worked / hours sold) and efficiency (i.e., flat rate time with actual time).
- Ensure optimum workshop profitability, if under booked (i.e., used cars quality checks, pre-delivery service on all new cars).
- Ensure all specialized workshop equipment is in workable condition (i.e., ISIS, ISID, lifts, special tools, complete tool boxes etc).
- Review all allocating hours clocked on all job cards to hours sold (i.e., profitability).
- Monitor and communicate staff target achievements and implement corrective action plans.
- Spot check job cards regularly.
- Review Motor plan reports (regularly)
- Ensure Motor plan / Warranty control is in line with policies and procedures.
- Ensure an understanding of the Occupational Health and Safety Act. 1993.
- Ensure neat and tidy workshop space at all times.
- Ensure all relevant soft/hard copy documents are filed accurately for easy accessibility.
- Ensure frontline staff desk is clean and occupied.
- Discuss current workshop staff performance of department (departmental meeting).
- Provide feedback to all workshop staff on individual performance against targets (departmental meeting).
- Allow the opportunity for relevant input from workshop staff (departmental meeting).
- Discuss and S-CSI results and potential action Plans.
- Use Training Needs Analysis to identify specific training needs technicians.
- Prioritise training required and make the necessary booking.
- Complete training form feedback.
- Ensure briefing after training to establish competence of technicians.
- Recruit staff.
- Contribute to developing an enabling culture.
- Strive to retain talent.
- Develop succession plans for staff.
- Drive performance management.
- Coach and mentor junior staff.
- Ensure all staff are trained according to TNA.
- Conduct exit interviews.

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