Team Leader

2 days ago


Pretoria, Gauteng, South Africa Ananzi Full time

Job Title: Team Leader – Virtual Assistants

We are looking for a dynamic and results-driven Team Leader to oversee our team of Virtual Assistants. In this role, you will manage day-to-day operations, ensure exceptional client satisfaction, and foster a positive, high-performance work environment. Your leadership will be key in optimizing team performance, streamlining processes, and driving continuous improvement.

Key Responsibilities
  1. Team Leadership & Management
    Act as the primary point of contact for Virtual Assistants, providing guidance and support.
    Lead by example, fostering a culture of collaboration, growth, and accountability.
    Assign tasks strategically to optimize workload distribution and team efficiency.
    Conduct performance evaluations, offer constructive feedback, and drive team engagement.
  2. Client Care & Relationship Management
    Serve as the main liaison between clients and Virtual Assistants, ensuring seamless service delivery.
    Oversee the onboarding of new clients and team members, setting clear expectations.
    Develop and refine Standard Operating Procedures (SOPs) for optimal service quality.
    Monitor client interactions and proactively enhance the overall client experience.
  3. Performance Monitoring & Reporting
    Track key performance indicators (KPIs) related to productivity, quality, and client satisfaction.
    Analyze data to identify trends, areas for improvement, and optimization opportunities.
    Provide regular reports with insights and recommendations to management.
Work Hours & Location

This is an onsite position, and our working hours align with US & UK time zones. Shifts may include:

  • 9 AM – 7 PM SAST
  • 3 PM – 12 AM SAST
  • 5 PM – 3 AM SAST
  • 7 PM – 4 AM SAST

We are an equal opportunity employer committed to diversity and inclusion. We celebrate differences and welcome applicants from all backgrounds. If you're passionate about leadership, client success, and operational excellence, we'd love to hear from you

To apply, send your resume, cover letter and/or portfolio to ******

Job Type:

Full-time

Experience:

BPO: 3 years (Required)

Location:

Sandton, Gauteng (City of Johannesburg) (Required)

Work Location:

In person

Requirements
  1. Proven work experience as a team leader or supervisor
  2. In-depth knowledge of performance metrics
  3. Good PC skills, especially MS Excel
  4. Excellent communication and leadership skills
  5. Organizational and time-management skills
  6. Decision-making skills
  7. Degree in Management or training in team leading is a plus
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