Customer Experience Specialist

1 week ago

Cape Town, South Africa DigiCert Full time

**Who we are**

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

**Job Summary**

We are in the market for **Customer Experience Specialist** to join our team**. **As Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

**What you will do**
- Research customer organizations and verify contact details online
- Identify, document and alert managers of customer-call trends
- Execute DigiCert's validation process according to our internal documentation
- Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and team members
- Learn product features and gather customer requirements to confer with management
- Determine validation objectives and standards with internal managers
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
- Process incoming and outgoing mail

**What you have**
- 1+ year's experience in a customer service or similar role
- Tertiary qualification (advantageous)
- Proven track-record in evaluating and mitigating risk
- Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
- Excellent written and verbal communication skills

**Benefits**
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

  • Customer Experience Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa DigiCert, Inc. Full time

    at DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers....

  • Customer Experience Specialist

    4 weeks ago

    Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...

  • Customer Experience Specialist

    4 weeks ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Customer Experience Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa DigiCert, Inc. Full time

    at DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We...

  • Customer Experience Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa DigiCert, Inc. Full time

    at DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We...

  • Customer Experience Specialist

    7 days ago

    Cape Town, South Africa DigiCert Full time

    Who we are We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...

  • Customer Experience Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa DigiCert, Inc. Full time

    at DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We...

  • Customer Experience Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa DigiCert Full time

    ABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put...

  • Customer Service Specialist, Customer Experience

    2 months ago

    Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    Excellent written and verbal communications skills with an ability to interact with senior stakeholders. Ability to get hands dirty in the detail but can also see the bigger picture. Ability to effectively manage multiple workstreams at the same time while maintaining a high level of quality. Confident creating reports for leadership consumption. Ability to...

  • Customer Service Specialist, Customer Experience

    2 weeks ago

    Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    Excellent written and verbal communications skills with an ability to interact with senior stakeholders.Ability to get hands dirty in the detail but can also see the bigger picture.Ability to effectively manage multiple workstreams at the same time while maintaining a high level of quality.Confident creating reports for leadership consumption.Ability to take...

  • Customer Experience Specialist

    4 weeks ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded...

  • Customer Experience Specialist

    2 weeks ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded...

  • Customer Experience Specialist

    3 weeks ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Customer Experience Specialist

    3 weeks ago

    Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...

  • Customer Experience Specialist

    2 weeks ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Customer Experience Specialist

    2 weeks ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Customer Experience Specialist

    2 weeks ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Customer Experience Specialist

    2 weeks ago

    Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...

  • Customer Experience Specialist

    2 weeks ago

    Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...

  • Customer Experience Specialist

    3 weeks ago

    Cape Town, South Africa Lula Full time

    **ABOUT LULALEND** Lulalend is a FinTech company with a belief in the power of small business. We work hard to empower businesses across South Africa with the funds they need to grow. Small business owners are the foundation for growth in our economy, and they deserve an easy and inspiring lending process. Lulalend was founded because there is an...