![Tych Business Solutions](https://media.trabajo.org/img/noimg.jpg)
Service Manager
3 months ago
**Job ID**: 67560**Date Posted**: Posted 5 hours ago**Location**: Camps Bay**Job Title**: SERVICE MANAGER - CAMPS BAY - WESTERN CAPE
**SUMMARY**
Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To assist in the day to day running of the restaurant and to help ensure the company concepts, manuals, SOPs and logs are always kept current and implemented as well as managing and organizing daily restaurant operations with a goal of controlling costs and providing a high-quality experience to customers. Areas of operation range from personnel management to cook and waiting staff coordination to inventory management.
**MINIMUM REQUIREMENTS**
QUALIFICATION: Grade 12 or equivalent
Accommodation Certificate/Hotel School diploma is advantageous.
Opera experience is advantageous
**COMPETENCIES**
COMMUNICATION: Verbal Communication Comprehension
COGNITION/THINKING: Decision Making and Judgement
Problem Solving
INTERACTION WITH OTHERS: Influencing Others
Relationship Building
PERSONAL EFFECTIVENESS: Adaptability and Flexibility
Attention to Detail/Quality Results Focus and Initiative
MANAGEMENT/LEADERSHIP: Coaching and Mentoring
Fiscal Accountability
**DUTIES AND RESPONSIBILITIES**
SERVICE LEVELS
- Ensure service levels are maintained and sustained in the Restaurant and Front Office.
- Manage Dining room, catering and ensure that tables are always setup correctly.
- Communicate with service, kitchen staff and reception staff regarding reservations and special events, check-ins and check-outs.
- Ensure staff training is updated and signed for and that all evidence is in each staff members personnel file.
- Coordinate daily Front of the House and Back of the House restaurant operations
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Control operational costs and identify measures to cut waste
- Implement policies and protocols that will maintain future restaurant operations
- Process payroll and maintain all relevant records
- Ensure all employees are working within outlined operating standards
- Report on financial performance, inventory, and personnel
AESTHETICS
- Maintain the Aesthetics Manual for food and beverage.
FACILITIES
- Maintain the Facilities Management Manual for food and beverage.
ADMINISTRATION
- Producing management reports as required.
- Sign off monthly income statements.
- Be familiar with guests staying at the hotel and walk-in cliental.
- Maintain the F&B staff HR files and other HR related matters as below.
- Maintain the events store for the property.
MARKETING AND SALES
- Inform and enquire if guests are part of the company’s Leisure Club.
- Recognise guests who regularly visit the bar/restaurant.
- Upsell F&B, accommodation and tourism services.
- Inform guests of current specials and upcoming events.
- Ensure that food and beverage staff are aware of specials and upcoming events.
HUMAN RESOURCES
- Schedule staff hours and assign duties for staff by drawing up the weekly roster.
- Ensure that all staff work the minimum number of contractual hours per month.
- Establish standards for personal performance and customer service.
- Assist in recruitment of staff within agreed man-plan.
- Training and testing of staff.
- Maintain dress code standards.
- Assist in conducting performance appraisals/HR Statuses.
- Progressive and constructive discipline in conjunction with HR.
- Maintain staff files.
FINANCIAL
- Ensure quality and concepts are implemented and maintained.
- Ensure stock control system is maintained.
- Daily beverage counts and variance reports to be signed off.
- Keep track of monthly and annual budgets to assist in making targets.
- Signing off staff hours and payroll adjustments where necessary
MANAGEMENT
- Do Duty Manager shifts where you would be representing the company as “the most senior person on property.”
- Take ownership of budgets and cost control methods to minimize expenses
- Leading front-of-house and back-of-house teams
- Sign off weekly and monthly stock takes
- Gratuity control and allocation
- Hiring and onboarding new employees
- Implement innovative strategies to improve productivity and sales
- Run all special events alongside events manager
- Ensure that all SOPs and policies are adhered to on property.
- Micros day and reports and account balancing
- Responsible for all guests’ needs as requested.
- Meet their needs and think of what they might want before they even ask for it.
- Present the bill to guests upon request or the conclusion of their meal.
- Ensure to give every guest a “guest bill” once payment has been finalised.
- Ensure that your bills
-
Service Manager
3 weeks ago
Camps Bay, South Africa HotelJobs.co.za Full timeVillage N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits. **Who We're...
-
Restaurant Service Manager
3 months ago
Camps Bay, South Africa Tych Business Solutions Full timeA leading luxury hotel in Camps Bay seeks a Restaurant Service Manager to join their multi-venue team. The Restaurant Service Manager will be responsible for the restaurant's revenue, profitability and quality goals.. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality and customer-service standards....
-
Restaurant Service Manager
3 months ago
Camps Bay, South Africa HotelJobs.co.za Full timeA leading luxury hotel in Camps Bay seeks a Restaurant Service Manager to join their multi-venue team. The Restaurant Service Manager will be responsible for the restaurant's revenue, profitability and quality goals.. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality and customer-service standards....
-
Restaurant Service Manager
3 months ago
Camps Bay, South Africa Tych Business Solutions Full time**Job ID**: 90965**Date Posted**: Posted 5 mins ago**Location**: Camps Bay**Job Title**: RESTAURANT SERVICE MANAGER - CAMPS BAY - WESTERN CAPE **Minimum requirements** - Matric - Food and Beverage /Hotel Management qualification advantageous - Previous experience in the same or similar position in 4/5 star property - Familiar with the duties and...
-
Food and Beverage Service Manager
5 months ago
Camps Bay, South Africa HotelJobs.co.za Full timeVillage N Life is a leading Tourism and Hospitality company based in Camps Bay. If you thrive on a company culture that focuses on growing their staff through career development and staff incentives, this is the company for you. The Bay Hotel is currently seeking Food and Beverage service Manager to join our dynamic team. The service Manager is responsible...
-
Food and Beverage Service Manager
5 months ago
Camps Bay, South Africa HotelJobs.co.za Full timeVillage N Life is a leading Tourism and Hospitality company based in Camps Bay. If you thrive on a company culture that focuses on growing their staff through career development and staff incentives, this is the company for you. The Bay Hotel is currently seeking a Restaurant Supervisor to join our dynamic team The Restaurant Supervisor is responsible to...
-
Service Manager
1 month ago
Camps Bay, South Africa Career Custodians Full timeSUMMARY Village N Life is a hospitality management company comprising various hotels, serviced places and hospitality solutions in the Western Cape. Our hotel in Camps Bay seeks an experienced Service Manager to join our dynamic team. Service Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will...
-
Service Manager
1 month ago
Camps Bay, South Africa Adzuna ZA B C2 Full timeSUMMARYVillage N Life is a hospitality management company comprising various hotels, serviced places and hospitality solutions in the Western Cape.Our hotel in Camps Bay seeks an experienced Service Manager to join our dynamic team.Service Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will...
-
Contract Food and Beverage Service Manager
5 months ago
Camps Bay, South Africa HotelJobs.co.za Full timeVillage N Life is a leading Tourism and Hospitality company based in Camps Bay. If you thrive on a company culture that focuses on growing their staff through career development and staff incentives, this is the company for you. The Bay Hotel is currently seeking Food and Beverage service Manager to join us on a CONTRACT from October to April. The service...
-
Residential Manager
5 months ago
Camps Bay, South Africa HotelJobs.co.za Full timeVillage N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay, If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you. Camps Bay Village, part of our portfolio of Serviced Apartments, seeks a Residential Host to manage our...
-
Rooms Division Manager
3 months ago
Camps Bay, South Africa HotelJobs.co.za Full timeVillage N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and excellent incentive programs, then this is the company for you. Camps Bay Village serviced apartments is seeking a Rooms Division manager to manage and...
-
Restaurant Service Supervisor
3 months ago
Camps Bay, South Africa HotelJobs.co.za Full timeVillage N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you. Bella's restaurant at Camps Bay Retreat seeks an experienced Restaurant Service Supervisor to join their...
-
Residential Manager
3 months ago
Camps Bay, South Africa HotelJobs.co.za Full timeVillage N Life is a leading Tourism and Hospitality Company based in Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you. Camps Bay Village is currently seeking a Residential Manager to manage and control all self-catering apartments to the...
-
Receptionist (Serviced Apartments)
3 months ago
Camps Bay, South Africa HotelJobs.co.za Full timeVillage N Life is a leading Tourism and Hospitality company based in Camps Bay. if you thrive on a company culture that focuses on growing their staff through career development and staff incentives, this is the company for you. Camps Bay Village, our serviced apartments on Camps Bay Beachfront seeks a receptionist to join their team. The receptionist must...
-
Reservations Host
3 months ago
Camps Bay, South Africa Career Custodians Full timeVillage N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through staff training and great incentives, this is the company for you. Our Serviced Apartments at Camps Bay Village seeks a Host to run the online reservations systems (sales) and Host...
-
Bar Manager
2 months ago
Camps Bay, South Africa Centre Recruit Consultants Full time**Minimum Experience or Qualification**: - Diploma in Hotel or Food & Beverage Management advantageous - Must have at least 3 years of food and beverage service experience in a 4/5* Hotel Bar or Upmarket Cocktail Bar; 2 years should be in a supervisory or management role. - Computer literate with working knowledge of Microsoft Office Outlook, Word, and...
-
Spa Manager
5 months ago
Camps Bay, South Africa Career Custodians Full timeAre you passionate about wellness and creating a serene and rejuvenating experience for spa guests? Join Langaro Wellness in Camps Bay as a Spa Manager and lead our team in providing exceptional treatments and personalized service to our valued guests. With our commitment to excellence and focus on holistic wellness, you'll have the opportunity to make a...
-
Spa Manager
4 months ago
Camps Bay, South Africa HotelJobs.co.za Full timeAre you passionate about wellness and creating a serene and rejuvenating experience for spa guests? Join Langaro Wellness in Camps Bay as a Spa Manager and lead our team in providing exceptional treatments and personalized service to our valued guests. With our commitment to excellence and focus on holistic wellness, you'll have the opportunity to make a...
-
Spa Manager
4 months ago
Camps Bay, South Africa Career Custodians Full timeAre you passionate about wellness and creating a serene and rejuvenating experience for spa guests? Join Langaro Wellness in Camps Bay as a Spa Manager and lead our team in providing exceptional treatments and personalized service to our valued guests. With our commitment to excellence and focus on holistic wellness, you'll have the opportunity to make a...
-
Lounge Manager
3 months ago
Camps Bay, South Africa The Twelve Apostles Hotel and Spa Full timeJOB PURPOSE: To lead, manage and support the Leopard Bar / Restaurant operations and Mini Bar service on a day-to-day basis. EMPLOYEE VALUE PROPOSITION: This challenging position offers variety and freedom from repetition and opportunities to be assertive within the dynamics of a strong team where you meet and interact with new people daily; whilst...