Reservations Host

6 months ago

Camps Bay, South Africa Career Custodians Full time

Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay.

If you thrive on a company culture that focuses on growing their employees through staff training and great incentives, this is the company for you.

Our Serviced Apartments at Camps Bay Village seeks a Host to run the online reservations systems (sales) and Host guests at the property (operations).

**Minimum Requirements**
- Matric
- Diploma in Hotel Management or similar (advantageous)
- OPERA experience
- 2 years experience in a similar role in a 4/5 star environment
- Hospitality sales experience (advantageous)
- Experience in Front Office / Reception roles

**Main purpose of the job**
- Accurately record and process reservations made in the Property management system (OPERA) including amendments, extensions, no show, special billing arrangements, special requests, quotes, confirmations and reservations
- Liaise with guests regarding their transport and arrival times
- Liaise with Reservations/ Finance & Sales Manager regarding all reservations
- Immediate communication, to front office, of amendments to on the day arrivals.
- Communication of any special / VIP bookings to Reservations Manager and Front Office.
- Guest complaints and follow up - communicated to the Peer-to-Peer Business Manager
- Day to day operations of a standard “front desk” which includes but are not limited to:

- Running end of day
- Cashier reports
- Pre-arrivals on all reservations and follow ups.
- Greeting guests and offering assistance with the self-check-in
- Handling and issuing of guest keys
- Ensuring all guests registration cards are signed and filed
- Promote and sell the property via all channels possible for optimal revenue generation.
- Confirmation and pro forma invoices processed and issued on time according to procedures and payment schedules or according to the requirements of the channel
- Maintain a high standard of customer service and excellent communication skills both online and on-site
- Adopting a “can do” attitude with regards to customer enquiries both online and on-site
- Assist in investigating and resolving customer complaints both online and on-site
- Knowledge of operational functions
- Policies and Procedures
- Superior product knowledge is vital
- Strong time management and ability to prioritize work, analysis of industry trends and developments, have a combined skillset of pro-active working routines on a day to day and re-active problem-solving skills.

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