Residential Manager

Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay, If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

Camps Bay Village, part of our portfolio of Serviced Apartments, seeks a Residential Host to manage our self-catering apartments and maximise revenues and profits as set down in the company portfolio.

**Minimum Requirements**
- Matric
- Hospitality qualification (advantageous)
- OPERA (advantageous)
- Previous experience in the same / similar position
- Familiar with the duties and procedures in self-catering operations or Airbnb

**Duties and responsibilities**

**Housekeeping**
- Ensure all apartments are prepared according to OPERA requests
- Manage arrival and departures
- Ensure daily allocations are completed
- Ensure exit inspections are done when guests have departed, and any breakages and missing items are charged for accordingly
- Manage apartment inventories
- Residential standards maintained
- Lost and found

**Facilities**
- Property inspections - all areas tidy (back and front of house)
- Storekeeping
- Identify, communicate and action any maintenance / facilities matters by observation and guest reviews
- All matters arising that cannot be actioned, communicated to management

**Communication**
- Ensure effective communication between operations and other departments
- Ensure accurate and timeous submission of all reports and administrative work
- Attend management meetings as required

**Guest Relations**
- Be readily available to deal with customer queries and complaints on WhatsApp and in person
- Tend to and arrange for all guest needs
- To monitor trends in the industry and make suggestions on how these could be implemented

**Human Resources**
- Participate in progressive discipline
- Roster policy adhered to
- Familiar with local OHASA measures
- Manage on-site IOD's
- Carry out and manage regular on-the-job training

**Security**
- Conduct security walk around of entire property
- Ensure lockdown is actioned accordingly
- Complete incident reports for all guests and staff