Service Manager

1 week ago

Camps Bay, South Africa HotelJobs.co.za Full time

Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.

**Who We're Looking For**:
Experience the allure of Langebaan with its rich history, azure waters, and thrilling outdoor activities. The Farmhouse Hotel has a position for a Service supervisor to join their team of extraordinary people.

Are you passionate about hospitality and a natural leader with a flair for inspiring excellence?

Are you a charismatic and captivating professional who thrives in the vibrant and fast-paced world of a luxury hotel?

Are you a poised and experienced professional who thrives on creating exceptional experiences? We’re looking for someone like you to bring your flair for managing conflicts with grace and your talent for problem-solving to our team. Your ability to engage with our esteemed guests and dedicated staff with both sophistication and effectiveness will be key. If you excel at delivering outstanding service while maintaining an impeccable presence, we’d love to welcome you to our team. Your expertise and enthusiasm will help us craft unforgettable moments for everyone we serve.

**What is required**:
Deliver warm, attentive, and prompt service to create an exceptional guest experience. Support the daily operations of the restaurant, ensuring that manuals, SOPs, and logs are consistently updated and effectively implemented. As a Restaurant Supervisor, oversee all aspects of restaurant operations, ensuring a seamless dining experience. This includes training and supervising staff, maintaining strict compliance with food health and safety regulations, and promptly addressing and resolving customer concerns.

**Minimum Requirements**:

- Grade 12 or equivalent
- Relevant Hospitality diploma / experience
- Working knowledge of OPERA, OPERA Cloud
- Computer literate with Microsoft Office experience
- 2+ years of experience in a luxury hotel sector
- Familiar with the duties and procedures of the restaurant

**Competencies / Skills**

Communication: Verbal Communication and Comprehension - Expert English Standard

Other languages an advantage

Cognition/thinking: Analysis/Reasoning

Strong Decision making & judgement skills

Personal effectiveness: Self-Management

Stress Tolerance

Attention to detail

Interaction with others: Influencing others - Leadership

Teamwork

Management qualities**:Business Alignment

Strategic Vision

Team development experience

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