Restaurant Service Supervisor

3 months ago


Camps Bay, South Africa HotelJobs.co.za Full time

Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

Bella's restaurant at Camps Bay Retreat seeks an experienced Restaurant Service Supervisor to join their team.

Responsibilities for this role includes maintaining the restaurant's revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high quality productivity, quality and customer service standards.

**Minimum requirements**
- Matric
- Accommodation / Hotel School diploma is advantageous
- At least 2 years experience in the same / similar position in a 4/5 star environment
- MS Office Essential
- OPERA experience is advantageous
- MICROS experience is advantageous

**Duties and responsibilities**
- Ensure service levels are maintained and sustained in the Restaurant and Front Office
- Communicate with service, kitchen staff and reception regarding reservations and special events, check in and check outs.
- Ensure staff training is conducted and recorded
- Co-ordinate daily Front Office and Back of House Restaurant Operations
- Respond efficiently and accurately to customer complaints
- Organise and supervise shifts
- Performance appraisals
- Compliance with HACCP
- Control operational costs and identify waste management solutions
- Report on financial performance, inventory and personnel
- Management reports
- Upsell F&B, accommodation and tourism services
- Establish standards for personal performance and customer service
- Assist in staff recruitment
- Progressive discipline (in conjunction with HR)
- Ensure quality concepts are implemented and maintained
- Ensure stock control system is maintained
- Daily beverage counts and variance reports to be signed off
- Duty Manager shifts where necessary
- Run special events alongside events manager
- MICROS - Daily cash up and reporting
- Promoting and marketing the businesses.



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