Technical Support Agent

2 weeks ago


Midrand, South Africa Mobify Tracker Full time

**About Us**:
Shared Mobility Africa is a leading provider of innovative transportation solutions, dedicated to revolutionizing urban mobility across Africa. Our mission is to enhance accessibility, efficiency, and sustainability through cutting-edge technology and exceptional customer service.

**Position Overview**:
We are seeking a dynamic and motivated Technical Support Agent to join our growing team. As a Technical Support Agent, you will be the first point of contact for our customers, providing technical assistance and troubleshooting support for our mobility solutions. You will play a crucial role in ensuring our customers have a seamless experience and resolving any technical issues they encounter.

**Responsibilities**:

- Diagnose and troubleshoot technical problems related to our mobility solutions, including hardware and software issues.
- Provide step-by-step guidance and solutions to customers to resolve their technical issues efficiently.
- Document all customer interactions, issues, and resolutions accurately in our ticketing system.
- Collaborate with cross-functional teams, including operations and engineering, to escalate and resolve complex technical issues.
- Continuously update knowledge base articles and support documentation to improve self-service options for customers.
- Deliver exceptional customer service and ensure customer satisfaction with every interaction.

**Qualifications**:

- Diploma/Bachelor’s degree in IT, or related field preferred.
- 2-3 years proven experience in technical support or customer service role, preferably in the transportation or technology industry.
- Strong troubleshooting skills with the ability to analyze and solve technical problems effectively.
- Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to customers.
- Familiarity with ticketing systems and customer support tools.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Passion for providing exceptional customer service and dedication to ensuring customer satisfaction.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.

**Salary**: Up to R5 000,00 per month

**Education**:

- Diploma (required)

**Experience**:

- Technical Support: 2 years (required)
- customer service: 2 years (required)

**Language**:

- English Or any African language (required)

Ability to Commute:

- Midrand, Gauteng (required)

Application Deadline: 2024/03/01



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