Senior Administrator: Retail Technical Support

2 weeks ago

Midrand, Gauteng, South Africa Vodafone Full time


:

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

Your responsibilities will include:

  • Assist in maintaining of security measures to protect the Retail systems and data from unauthorized access or breaches.
  • Measuring and monitoring the impact of system changes and improvements
  • Creating and maintaining documentation for all Retail servers (operating procedures and run books).
  • Identifying opportunities to improve on the Retail IT systems, processes, and procedures to increase efficiency, reliability, and security.
  • The endtoend technical support as detailed above for the below list of servers and services: Zimbra Mail
  • Mail transfer agents
  • LDAP
  • Proxy
  • Active Directory
  • SMS Gateway
  • Patch Management
  • Project management
  • Providing technical support to endusers, troubleshooting issues with hardware, software, and network systems, and resolving technical problems efficiently to minimize any downtime.
  • Present findings, recommendations, and project updates to various audiences.
  • Assist in implement system changes through automation, process change, managed solutions, and training.
  • Environment Management.
  • Capacity Planning
  • Assist in executing Disaster recovery plans during downtime and/or major disasters
  • Assist in implementing and maintaining security measures to protect Retail IT systems and data from unauthorized access, breaches, viruses, and other cyber threats.
  • Managing data effectively, including data storage, retrieval, backup, and ensuring data integrity and security.
  • Creating and maintaining technical documentation, such as system manuals and troubleshooting procedures
  • Assist in developing and implementing solutions to automate tasks, improve efficiency, or enhance system functionality.
  • Participating in IT projects from initiation to completion, including planning, coordination, implementation, and monitoring progress to ensure projects are delivered on time and within budget.

Must have technical / professional qualifications:

  • Grade 12/Matric is essential.
  • 23 years' experience in IS Systems is essential, retail environment would be advantageous.
  • Zimbra Mail solution knowledge would be advantageous.
  • Handson experience with implementing and maintaining IT infrastructure solutions in enterprise environments.
  • Involvement in infrastructure projects such as network upgrades, server migrations, data center expansions, or cloud migrations. Experience in collaborating with project teams, managing timelines, and delivering project objectives.
  • Experience in incident management, problem resolution, and service desk operations

Core competencies, knowledge and experience:

  • Oversee technical operations, in a largescale onpremises and cloudbased technical environment.
  • Agile tooling: Jira, Confluence, Remedy
  • Technologies: ReactJS, SQL, SAP BI Reporting, AWS.
  • Databases: Linux (RHL8), SQL
  • Strong analytical, problemsolving, and criticalthinking skills.
  • Excellent communication and interpersonal abilities for collaborating with crossfunctional teams, documenting technical solutions, and providing support to endusers. This includes verbal communication, written documentation, and interpersonal skills.
  • Proficiency in requirement gathering techniques, process modelling, and documentation.
  • Strong understanding of IT infrastructure components including servers, networks, storage systems, virtualization, and cloud services. Proficiency in operating systems (Windows, Linux, Unix), networking protocols, and infrastructure management tools is essential
  • Strong problem skills with the Ability to analyze complex technical issues, troubleshoot problems, and propose effective solutions in a timely manner. This includes identifying root causes, evaluating alternative approaches, and implementing remediation strategies.


:

  • Experience in managing infrastructure projects from initiation to completion.
  • Attention to detail to ensure accuracy in configurations, documentation, and troubleshooting processes. Small errors or oversights can have significant consequences in terms of system reliability and security
  • Maintaining a customercentric approach
  • Understanding the needs and priorities of internal and external stakeholders for the delivering of infrastructure solutions and support services that align with business objectives.

Knowledge Areas:

  • Good understanding of network architecture, protocols (TCP/IP, DNS, DHCP), routing, switching, firewalls, VPNs, and WAN/LAN technologies
  • Knowledge of server hardware, operating systems (Windows Server, Linux), virtualization platforms (VMware, Hyper-V), and server management tools.
  • Familiarity with storage technologies such as SAN (Storage Area Network), NAS (Network Attached Storage), backup solutions, and data replication.

We make an impact by offering:

  • Enticing incentive p

  • Technical Support Agent

    2 weeks ago

    Midrand, Gauteng, South Africa Curiska (Pty) Ltd Full time

    Education/ Skills /Qualifications Grade 12 / Senior certificate. At least 2 years' experience in technical support / administrative role. Meticulous attention to detail. Ability to juggle many tasks in parallel without lowering your quality bar. Technical IT knowledge a benefit. Strong communication skills. Ability to work under pressure and resolve customer...

  • Technical Administrator

    2 weeks ago

    Midrand, Gauteng, South Africa Curiska (Pty) Ltd Full time

    Education/ Skills /Qualifications Grade 12 / Senior certificate At least 2 years' experience in admin intensive role Meticulous attention to detail Ability to juggle many tasks in parallel without lowering your quality bar Technical IT knowledge a benefit Strong communication skills Ability to work under pressure and resolve customer conflict Strong...

  • Isa Technical Support

    2 weeks ago

    Midrand, Gauteng, South Africa Fidelity Services Group Full time

    ISA Technical Support / TrainerFCS Head Office - MidrandREPORTING TO:CASH LOGISTICS and ISA PROJECT MANAGERThe above position is vacant at Midrand, reporting to the Cash Logistics and ISA Project Manager.Minimum Requirements: Minimum Matric Certificate Six Sigma Qualification will be advantage Windows Microsoft Proficiency in MS Word and Excel Computer...

  • Principal Specialist Retail Is Solutions

    2 weeks ago

    Midrand, Gauteng, South Africa Vodafone Full time

    :When it comes to putting people first, we're number 1.The number 1 Top Employer in South Africa.Certified by the Top Employer Institute 2024.Role Purpose/Business Unit: Are you ready to join Vodacom's exciting world of Digital IT and become part of a high performing, dynamic technology team? With our customers at the heart of our purpose, you will be part...

  • Programme Support Administrator

    2 weeks ago

    Midrand, Gauteng, South Africa The Academic Institute of Excellence Full time

    The institute has a job opening for a Programme Support Administrator within our Student Support department. As the Programme Support Administrator, your primary objective is to provide comprehensive administrative support to the Qualifications Coordinator. This support is crucial in maintaining the academic wellbeing of students and qualifications aligned...

  • Learning /technical Trainer

    2 weeks ago

    Midrand, Gauteng, South Africa TLT Appointing Full time

    Company DescriptionAbout Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive SearchTo support the sales division with the onboarding of new sales...

  • Technical Administrator

    2 weeks ago

    Midrand, Gauteng, South Africa Salesworx Full time

    The Technical Administrator will be responsible for processing all admin for the Emergency Care Technical Team.Areas of Responsibility: Quotes:Process quotations as per RFQ's received from the Field Service Engineer.Ensure correct pricing quoted per modality, obtain selling prices for parts if required.Follow up with customers on quotes sent and not yet...

  • Retail Claims Administrator

    2 weeks ago

    Midrand, Gauteng, South Africa DataTech Recruitment Full time

    The Retail Claims Administrator role in Johannesburg is instrumental in meticulously reviewing and efficiently processing Retail claims, ensuring accuracy and validity of documentation. With 2 years of experience in a Finance department, potential claims exposure, and a foundational grasp of account reconciliations, you will contribute to financial...

  • Senior Database Administrator

    2 weeks ago

    Midrand, Gauteng, South Africa Pollock and Associates Full time

    Senior Database Administrator ICTMidrand - Gauteng - South AfricaAre you an experienced Senior SQL DBA with a passion for database design, performance optimization, and troubleshooting? Our client is looking for you to take on a challenging and rewarding role reporting directly to the Senior IT Manager.You will have approximately 8 years of experience as a...

  • Senior Administrator

    2 weeks ago

    Midrand, Gauteng, South Africa TRSS Security Full time

    For this position, you should be able to use your organizational skills to manage your office space and your time, as you will collaborate with clients and colleagues in a fast-paced environment. You should also have excellent verbal and written communication skills.Responsibilities: Manage staff and tasks Support Senior Managers and Executives with daily...

  • Retail Claims Administrator

    2 weeks ago

    Midrand, Gauteng, South Africa DataTech Recruitment Full time

    The Retail Claims Administrator role in Johannesburg is instrumental in meticulously reviewing and efficiently processing Retail claims, ensuring accuracy and validity of documentation. With 2 years of experience in a Finance department, potential claims exposure, and a foundational grasp of account reconciliations, you will contribute to financial...

  • Technical Support Agent

    2 weeks ago

    Midrand, Gauteng, South Africa CallCentre Full time

    A contact centre is looking for experienced multi-tasking, fast typing, efficient, Technical Support Agents to join our team.What you will do in this role Delivering excellent customer and technology services via the Service Desk channels. Using service monitoring tools to aid the problem solving and service delivery Using automation where possible to...

  • Sales Support Administrator

    2 weeks ago

    Midrand, Gauteng, South Africa Purcee Industrial Africa Full time

    Job Vacancy: Sales Support Administrator Are you a dynamic and driven individual looking to kickstart your career in sales support? We are seeking a young, ambitious Sales Support Administrator to join our team and contribute to our continued growth and success. As a Sales Support Administrator, you will play a pivotal role in providing administrative...

  • Technical Support Specialist

    2 weeks ago

    Midrand, Gauteng, South Africa IOCO Full time

    Ready to Escape the Mundane? Join iOCO Infrastructure Services for a Journey Beyond Work.We are seeking a Technical Support Specialist who possesses strong technical aptitude coupled with excellent communication skills to effectively troubleshoot and resolve problems. Apply now and let's tackle the toughest technical challenges together What you'll do:Onsite...

  • Specialist Retail Marketing

    2 weeks ago

    Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose:Support Retail Marketing Managers with the implementation of key marketing initiatives and strategy whilst building and maintaining relationships with key Retail stake holders.Your responsibilities will include:Support retail marketing manager/s by implementing campaigns that drive sales through effective marketing initiatives across relevant...

  • Technical Administrator: Ffo

    2 weeks ago

    Midrand, Gauteng, South Africa Jurumani Solutions Full time

    Jurumani offers an environment where creativity and the practice of building things is believed to be fundamentally useful to both the Client and Jurumani Solutions. Providing opportunity to focus on making products and business operating capabilities work, which means we often are more concerned with how systems align, orchestrate and integrate to achieve...

  • IT Technical Support Internship

    2 weeks ago

    Midrand, Gauteng, South Africa Advanced Projects and People Full time

    Desired Experience & Qualification Degree/ Diploma in IT or any relevant qualification 6 to 1 year experince within a technical Support enviroment A+ or N+Job Types: Full-time, Temporary, Internship, Graduate

  • Senior Specialist: Telecoms Support Service

    2 weeks ago

    Midrand, Gauteng, South Africa Vodafone Full time

    :When it comes to growing talent,we're number 1.The number 1 Top Employer in South Africa.Certified by the Top Employer Institute 2024.Role Purpose/Business Unit: Do you have a vision for how technology can empower businesses and individuals alike? If so, we have an exciting opportunity for you We are on the lookout for a dynamic and visionary Telecom...

  • IT Technical Support Internship

    2 weeks ago

    Midrand, Gauteng, South Africa Advanced Projects and People Full time

    Desired Experience & Qualification Degree/ Diploma in IT or any relevant qualification 6 to 1 year experince within a technical Support enviroment A+ or N+Job Types: Full-time, Temporary, Internship, GraduateApplication Deadline: 2024/07/03

  • Technical Sales Support

    2 weeks ago

    Midrand, Gauteng, South Africa Career Circuit Full time

    Main objective is to give technical support to account managers, customers/clients and technical team regarding micro gird project, battery storage project, and solar installation and sales. Assisting with fixing and or replacing of product.Responsibilities:Responsible for pre-sale and after-sales technical promotion work including installer training, system...