Technical Support Solar
3 days ago
The main objective of this role is to give technical support to customers/clients, as well as the technical team regarding solar installation and sales.
This role would also include assisting with repairing, and/or replacing of the product after the installation has been conducted.
**Role/Responsibilities**:
Responsible for pre-sale and after-sales technical promotion work including installer training, system clarification.
Replace or maintain faulty inverters.
Test and repair faulty inverters in the warehouse and record documentations accurately
Help organise faulty inverter recall and shipment if requested by China.
Communicate timely with the China Team.
All other ADHOC duties.
**Work Experience**:
Excellent oral and written English skills
At least 1 to 3 years of field support, engineering or manufacturing experience is required.
**Qualifications**:
Bachelor’s degree or above with an Electronic Engineering is preferred, or relevant field.
Matric
**Knowledge and skills required**:
Planning
Prospecting skills
Relationship building
People skills
Customer focused and oriented
Driven
Manage multiple projects
Trouble shooting and problem-solving skills
Strong communication skills
**Work Environment**:
Electrical factory and warehousing environment
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