Technical Support Agent

2 months ago


Midrand, South Africa CallCentre Full time

A contact centre is looking for experienced multi-tasking, fast typing, efficient, Technical Support Agents to join our team.

**What you will do in this role**
- Delivering excellent customer and technology services via the Service Desk channels.
- Using service monitoring tools to aid the problem solving and service delivery
- Using automation where possible to support the automatic resolution or mitigation of issues.
- Providing remote support via platforms such as AnyDesk, etc.
- Interacting with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain

**Your qualifications and experience**
- A matric certificate
- Technical Support experience specifically dealing with CCTV cameras, security systems and various products relating to this. (Essential)
- Service Desk experience (Advantageous)
- Are proficient in English verbal and written communication
- Advanced computer literacy with the ability to speedily navigate multiple systems effectively
- Eeffective problem-solving skills
- Proven experience of delivering exceptional customer care
- A high level of general IT knowledge
- Excellent time management skills

**Job Type**: Temp to perm
Contract length: 6 months

**Salary**: From R5 000,00 per month

Application Question(s):

- Do you have technical experience dealing with CCTV cameras and security systems?

Application Deadline: 2024/04/12



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