Senior Administrator: Retail Technical Support

4 weeks ago

Midrand, South Africa Vodafone Full time

**.**:
**When it comes to putting people first, we're number 1**.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

**Your responsibilities will include**:

- Assist in maintaining of security measures to protect the Retail systems and data from unauthorized access or breaches.
- Measuring and monitoring the impact of system changes and improvements
- Creating and maintaining documentation for all Retail servers (operating procedures and run books).
- Identifying opportunities to improve on the Retail IT systems, processes, and procedures to increase efficiency, reliability, and security.
- The end-to-end technical support as detailed above for the below list of servers and services: -Zimbra Mail
- Mail transfer agents
- LDAP
- Proxy
- Active Directory
- SMS Gateway
- Patch Management
- Project management
- Providing technical support to end-users, troubleshooting issues with hardware, software, and network systems, and resolving technical problems efficiently to minimize any downtime.
- Present findings, recommendations, and project updates to various audiences.
- Assist in implement system changes through automation, process change, managed solutions, and training.
- Environment Management.
- Capacity Planning
- Assist in executing Disaster recovery plans during downtime and/or major disasters
- Assist in implementing and maintaining security measures to protect Retail IT systems and data from unauthorized access, breaches, viruses, and other cyber threats.
- Managing data effectively, including data storage, retrieval, backup, and ensuring data integrity and security.
- Creating and maintaining technical documentation, such as system manuals and troubleshooting procedures
- Assist in developing and implementing solutions to automate tasks, improve efficiency, or enhance system functionality.
- Participating in IT projects from initiation to completion, including planning, coordination, implementation, and monitoring progress to ensure projects are delivered on time and within budget.

**Must have technical / professional qualifications**:

- Grade 12/Matric is essential.
- 2-3 years’ experience in IS Systems is essential, retail environment would be advantageous.
- Zimbra Mail solution knowledge would be advantageous.
- Hands-on experience with implementing and maintaining IT infrastructure solutions in enterprise environments.
- Involvement in infrastructure projects such as network upgrades, server migrations, data center expansions, or cloud migrations. Experience in collaborating with project teams, managing timelines, and delivering project objectives.
- Experience in incident management, problem resolution, and service desk operations

**Core competencies, knowledge and experience**:

- Oversee technical operations, in a large-scale on-premises and cloud-based technical environment.
- Agile tooling: Jira, Confluence, Remedy
- Technologies: ReactJS, SQL, SAP BI Reporting, AWS.
- Databases: Linux (RHL8), SQL
- Strong analytical, problem-solving, and critical-thinking skills.
- Excellent communication and interpersonal abilities for collaborating with cross-functional teams, documenting technical solutions, and providing support to end-users. This includes verbal communication, written documentation, and interpersonal skills.
- Proficiency in requirement gathering techniques, process modelling, and documentation.
- Strong understanding of IT infrastructure components including servers, networks, storage systems, virtualization, and cloud services. Proficiency in operating systems (Windows, Linux, Unix), networking protocols, and infrastructure management tools is essential
- Strong problem skills with the Ability to analyze complex technical issues, troubleshoot problems, and propose effective solutions in a timely manner. This includes identifying root causes, evaluating alternative approaches, and implementing remediation strategies.

**.**:

- Experience in managing infrastructure projects from initiation to completion.
- Attention to detail to ensure accuracy in configurations, documentation, and troubleshooting processes. Small errors or oversights can have significant consequences in terms of system reliability and security
- Maintaining a customer-centric approach - Understanding the needs and priorities of internal and external stakeholders for the delivering of infrastructure solutions and support services that align with business objectives.

**Knowledge Areas**:

- Good understanding of network architecture, protocols (TCP/IP, DNS, DHCP), routing, switching, firewalls, VPNs, and WAN/LAN technologies
- Knowledge of server hardware, operating systems (Windows Server, Linux), virtualization platforms (VMware, Hyper-V), and server management tools.
- Familiarity with storage technologies such as SAN (Storage Area Network), NAS (Network Attached Storage), backup solutions, and data replication.

**We make an impact by offering**:

- Enticing incentive p

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