Technical Officer: Call Desk Agent

JOBNUMBER **iOCO02899** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of **Service Desk Agent I** to join our IT support team. As a Service Desk Agent I, you will be the first point of...

**ROLE PURPOSE** With a commitment to delivering high-quality customer service, the IT Service Desk Agent addresses incoming requests, logs detailed information in the Call Logging system, and uses their expertise to resolve issues promptly. **ROLE REQUIREMENT** - Manage end to end all calls logged and providing updates to keep customers informed. -...

JOBNUMBER **iOCO03418** - CONTRACT TYPE **Permanent** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a proactive and customer-focused **Service Desk Agent** to join our dynamic IT support team. In this role, you will serve as the first point of contact for technical support,...

**Key Skills/Competencies**: - Matric & ITIL Foundation - Qualifications pertaining to the customer service industry - Must be able to use Microsoft Office - Proficient data entry skills - Proficient in English - 2+ years experience in a service desk role - Ability to effectively handle multiple tasks in a fast-paced environment - Demonstrated verbal...

The main purpose of the role is to recommend, implement, and monitor preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved. **Duties and Responsibilities** The Junior Service Desk Quality Analyst will be required to execute the following duties and responsibilities, but not limited to the...

**Job Context**: Servest Corporate Shared Services has a vacancy for **Call Centre Agent **reporting to the client care desk team leader. You will answer incoming calls from customers who require any of our services, respond to enquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. **Minimum...

**ROLE PURPOSE** Give updates on Service Requests for customers phoning the ESD Outbound Service Desk Perform basic tests before confirming closure and verify link status using intergrity. - Give feedback to customers calling into the IVR - Follow up with technical officers on Service Requests for activity updates on tickets without updates and revert with...

**Introduction** The main purpose of the role is to resolve IT related issues logged via the Service Desk, remotely and telephonically. **Duties & Responsibilities** - Providing multi-channel one-stop Incident Service Desk Support to customers, covering all ICT contracted services in line with SLAs. - Ensuring that effective Service Desk support of...

**ROLE PURPOSE** - Log customer Service Request for customers phoning the ESD Inbound Service Desk. - Perform basic 1st Line trouble shooting; confirm power; verify link status using Integrity. **ROLES & RESPONSIBILITIES** - Answering inbound calls from customers requesting to log a service request. - Log new service requests. - Using MSPI & Intergrity to...

**Job Objective**: The call center agent’s role also entails taking clients’ orders and resolving technical issues. He/she also tries as much as possible to deal with whatever issues clients complain about on their first call. **Key Responsibilities** Answering or making calls to clients to learn about and address their needs, complaints, or other...

**Role Overview**: The role of the Technical Officer (TO) in the Vodacom Business Technical Service Desk and Assurance Team is to provide technical support and incident management to Vodacom Business customers within the product and solution space of converged network service offerings. This requires taking full control and ownership of all service...

**Job Duties/Responsibilities will include**: Ensure that all related documentation is attached to the logged incidents and request. Manage call assigning and escalation. Follow up and update all user and engineer activity on the logged calls where applicable. National Higher Certificate/College Diploma (NQF5) as recognized by SAQA in information...

**Job Title**:Front Desk Receptionist **Job Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent  **OVERALL PURPOSE OF JOB**: **We are looking for a Front Desk Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.** - Receiving visitors at the front desk by greeting,...

**About Shared Mobility Africa**: Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa. We are currently seeking a...

**About Shared Mobility Africa**: Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa. We are currently seeking a...

Coordinate projects schedules, - Develop and maintain customer relationship, - Create and implement technical and office systems and quality assurance procedures, - Interface with various groups like service providers and Product Management to streamline item development and set-up and continuance * - Sales and/or technical support training & experience, -...

Our client in the telecommunications industry is currently searching for a shift manager who will be responsible for planning and managing the daily call desk operations, shift schedules, agent’s performance and customer escalations. - **Duties**:_ - Ensure customers are updated on progress of faults and that all duties within the call desk are performed...

Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales. We are looking for a Call Centre Agent to join our team and take...

**Main Purpose** The Call Centre Agent will plays a vital role in receiving inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints. **Key Responsibilities** - **Communication & stakeholders**...

**JOB DESCRIPTION - TECHNICAL DISPATCH AGENT LEVEL 2** DEPARTMENT: CCC Customer Contact Centre REPORTS TO: Technical Supervisor BASED IN: Midrand JHB QUALIFICATION & EXPERIENCE: - Grade 12 - Customer Service oriented and experience - Coordinating Schedules & Appointments - Call Centre experience beneficial - Continuous Improvement experience...