Manager (Client & Merchant Support) - Av 6669

14 hours ago


Stellenbosch, South Africa Exceed Hr Full time

**Reference: AV 6669**

**Consultant: Anneke Viviers**

**Description**:

- Manage Staff, Contractors and Labour Brokers
- Software needs specifications to development teams to meet merchant needs (platforms & apps)
- PayCloud Merchant Operations (Acquisition, Reconciliation and Settlements)
- Commercial aspects of Cashier App, Partner and Acquirer integrations
- Acquirer commercial relationships for Device Hosting and Scheme Compliance.
- Merchant Training Team and escalations (Train & Support L1 & L2)
- Manage and optimize support channels (VOIP, WhatsApp & Freshdesk)
- Manage Support division within budget:

- Merchant Support Supervision Team
- Empower Client Call Centers and Regional Staff with Merchant Support Training
- Manage Merchant Onboarding & Termination processes
- Manage Support Escalations with another company
- Manage scheme updates and compliance

**Qualifications**:

- Must have relevant Batchelors Degree and experience in card-present and payment processing in:

- Master/Visa
- Banking
- Payment industry (gateway)
- Management experience
- Able to engage with people well and build strong relationships
- Get satisfaction from team’s track record in solving client problems
- Can organize staff and tools into efficient production


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