Technical Support
12 hours ago
**Reference: AV 6700**
**Consultant: Anneke Viviers**
**Description**:
- Meet all own production quotas and goals.
- Assist the Advanced L3 Merchant team when directed to do so.
- Do the following:
- Understand corporate client needs and the manufacturing preload specification.
- Do device activation with specified parameter downloads, SIM & software installations.
- Ensure 100% quality assurance tests are applied as per corporate client specification.
- Ensure correct devices are prepared for dispatch.
- Develop and grow the knowledge base of frequently asked questions.
- Become fluent in demonstrating L3 solutions on the devices using remote technology.
- Become an expert on using all platforms, specifically using: the EPR system; the support systems (VoIP, WhatsApp, Ticketing); the payment and terminal management platforms
- Process your daily workflow / calls /support / orders / quotes on CRM platform.
- Assist merchants with additional software on the devices as directed.
- Ensure client satisfaction, and promptly escalate critical problems to supervisors.
- Communicate important feedback from Merchants internally.
**Qualifications**:
- Grade 12 or similar level of education.
- Two years' previous experience in customer support.
- A proven technical / point-of-sales exposure.
- Excellent verbal and written communication skills.
- Persuasive and goal oriented.
- Excellent verbal communication skills.
- Computer, android and web skills and experience with tracking and recording call information, updating customer profiles, and entering and tracking merchandise.
-
Technical Support Agent
3 weeks ago
Stellenbosch, South Africa Herotel Full timeApplications are invited for the **Technical Support Agent**position to be based in Stellenbosch. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First Line Customer Support**: - Provide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively. - Manage incoming calls by...
-
Technical and Simulation Support Officer
2 weeks ago
Stellenbosch, South Africa Stellenbosch University Full timeDuties/Pligte**General Technical Support**: - Setting up audiovisual systems for sessions;- - Troubleshooting hardware and software issues;- - Liaising with the IT Department on software updates for all computers in the SCSU;- - Setting up Teams meetings for streaming sessions;- - Streamlining and improving technical processes.- **Simulation Support**: -...
-
Technical Support Technician
7 months ago
Stellenbosch, South Africa Exceed Recruitment and Human Resource Consultants Full time**Reference**: 9367 CM **Consultant**: Christa Mostert Working with clients/colleagues to identify technical problems and advising on the solution. Logging and keeping records of client/colleague queries. Updating our online support documents so colleagues can troubleshoot any problems. Testing and fixing faulty equipment through basic...
-
Technical Support Analyst
6 days ago
Stellenbosch, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeWe have an exciting opportunity in our IQ Retail Software Support team as a Technical Support Analyst. In this role, you will be responsible for assisting customers with queries and problems relating to the IQ Retail software. This is a great opportunity, due to growth in the organization and the addition of products. **Key Responsibilities**: - Resolve...
-
Technical Support Team Lead
7 days ago
Stellenbosch, South Africa Exceed Recruitment and Human Resource Consultants Full time**Reference**: 7778 CM **Consultant**: Christa Mostert To ensure that the team Installs and configures computer hardware, software, systems, networks, printers, and scanners. Develop and monitor local networks in ways that optimize performance. Ensure that all service issues and requests are responded to in a timely manner. Providing technical support...
-
Technical Support
12 hours ago
Stellenbosch, South Africa Exceed Hr Full time**Reference: AV 6666** **Consultant: Anneke Viviers** **Description**: - Meet all own production quotas and goals. - Assist the Advanced L3 Merchant team when directed to do so. - Receive, warehouse, analyse and dispatch L4 devices - Ensure 100% company policy is applied. - Understand corporate client needs and the manufacturing preload specification. -...
-
Installer Technical Support Agent
12 hours ago
Stellenbosch, South Africa Herotel Full timeApplications are invited for the **Installer Technical Support Agent **position to be based in **Stellenbosch** **PURPOSE OF THE ROLE**: Support Field Technicians daily with installations, callouts and surveys. Ensure a high level of quality workmanship by constant evaluation of info provided by the Technicians. **Key Performance Areas would include, but...
-
Technical Support Technician
12 hours ago
Stellenbosch, South Africa Exceed Recruitment and Human Resource Consultants Full time**Reference**:9367 CM **Consultant**:Christa Mostert - Working with clients/colleagues to identify technical problems and advising on the solution. - Logging and keeping records of client/colleague queries. - Updating our online support documents so colleagues can troubleshoot any problems. - Testing and fixing faulty equipment through basic...
-
Technical Support Team Lead
6 days ago
Stellenbosch, South Africa Exceed Hr Full time**Reference**: 7778 CM **Consultant**:Christa Mostert - To ensure that the team Installs and configures computer hardware, software, systems, networks, printers, and scanners. - Develop and monitor local networks in ways that optimize performance. - Ensure that all service issues and requests are responded to in a timely manner. - Providing technical support...
-
Technical Officer
7 months ago
Stellenbosch, South Africa Stellenbosch University Full timeDuties/Pligte As Technical Officer in the Department of Animal Sciences within the Faculty of AgriSciences, the incumbent will have the opportunity to utilise their technical skills and expertise to support the learning and teaching programmes and practical research. Key responsibilities include: - Equipment Management: Overseeing the management and...
-
Technical Specialist
7 months ago
Stellenbosch, South Africa Helderberg Personnel Full timeMy client, who is an Information Technology solutions provider is seeking to employ a **Technical Specialist** to be based at their Stellenbosch office. senior technical specialist|technical|technical speciaist **Position Summary and Primary Objectives** The Technical Specialist role is to provide support and perform maintenance within the client...
-
Assistant Technical Officer
9 months ago
Stellenbosch, South Africa Stellenbosch University Full timeDuties/Pligte - Providing technical support for undergraduate practicals: - Planning and preparing undergraduate practicals; - Maintaining and preparing fungal and bacterial cultures for practicals; - Providing technical support during practicals; - Planning and setting up practical tests and examinations; - Assisting with marking practical tests and...
-
Technical Manager
2 days ago
Stellenbosch, South Africa Exceed Recruitment and Human Resource Consultants Full time**Reference**: 8049 SJ **Consultant**: Sone Johnson Assist, implement and manage systems to best support the rendering of efficient Technical Service delivery environment to customers. Ensure that outputs are maintained and/or delivered as per the respective service level agreements (SLA’s), management contracts, planned preventative maintenance (PPM)...
-
Technical Officer 1
2 weeks ago
Stellenbosch, South Africa Stellenbosch University Full timeDuties/Pligte Maintaining and managing all computers, servers and related technology used throughout the FMHSCUA environment, including electronic classrooms and satellite areas, Stikland Psychiatric Hospital, Clinical Assistants Computer Centre (Tygerberg Hospital), and standby support for the Worcester Campus and Ukwanda nodes. The position requires...
-
Technical Officer
7 months ago
Stellenbosch, South Africa Stellenbosch University Full timeDuties/Pligte **Analytical and training duties**: - All aspects related to general chemical analyses performed in the laboratory, acting both independently as well as in support of the other CA Lab staff. This would include preparing standards, calibration curves, and samples; setting up instruments, monitoring the analytical performance of the instruments...
-
Customer and Sales Support
9 months ago
Stellenbosch, South Africa Helderberg Personnel Full timeA well-established client specialising in products for the agricultural industry and located in Techno Park, Stellenbosch is seeking an enthusiastic individual to join their team in the role of Customer and Sales Support. customer and sales support|customer liasion|sales administrator - Responsibilities include:_ - Provide client support and internal sales...
-
Senior Technician, Client Technical Support
12 minutes ago
Stellenbosch, South Africa StaffCentral Consulting Full time**Job Duties/Responsibilities will include**: The Service Desk Priority Support is the first point of contact for clients. The Priority Support team logs and tracks all information using Autotask, as well as use a combination of knowledge base tools and their expertise to resolve client issues on various LAN and WAN systems Ability and experience solving...
-
Support Analyst
1 week ago
Stellenbosch, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeWorking as part of the Technical Support Team you will provide prompt, accurate and professional resolution or escalation to all incoming customer queries, both over the phone and via our internal ticketing system. As a Support Technician you will use your knowledge of KCS proprietary software products, Windows operating system environments as well as SQL...
-
Marketing Support
2 weeks ago
Stellenbosch, South Africa Exceed Recruitment and Human Resource Consultants Full time**Reference**: 7655 SJ **Consultant**: Sone Johnson Provide administrative support to the technical sales / marketing / business development function in the company. Implement and administer/manage a sales CRM systems (e.g. Trello, Zoho, MeisterTask or other). Upkeep of project reference lists. Organise exhibition booths for approximately four events per...
-
Technical Support Agent
1 week ago
Stellenbosch, South Africa JSM Business Services Full timeGrade 12 - An MCSE or related tertiary qualification - Own reliable transport - Fluent communication in Afrikaans and English Ability to commute/relocate: - Stellenbosch, Western Cape: Reliably commute or planning to relocate before starting work (required) **Education**: - High School (matric) (required) **Language**: - Afrikaans and English...